Search Results for Quality control. - Narrowed by: Perpustakaan Kuala Lumpur SirsiDynix Enterprise http://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dQuality$002bcontrol.$0026qf$003dLIBRARY$002509Library$0025091$00253APKL$002509Perpustakaan$002bKuala$002bLumpur$0026ps$003d300? 2025-10-28T06:30:53Z Statistical quality control : a modern introduction ent://SD_ILS/0/SD_ILS:206461 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Montgomery, Doughlas C.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781118322574<br/> The Management and Control Of Quality ent://SD_ILS/0/SD_ILS:13986 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Evans, James R.&#160;Lindsay, William M.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780324066807<br/> Modern methods for quality control and improvement ent://SD_ILS/0/SD_ILS:17132 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Wadsworth, Harrison M.&#160;Stephens, Kenneth S.&#160;Godfrey, A. Blanton<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780471299738<br/> Statistical quality design and control : contemporary concepts and methods ent://SD_ILS/0/SD_ILS:94382 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Devor, Richard E&#160;Chang, Tsong-how&#160;Sutherland, John W. (John William)<br/>2007<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780130413444<br/> Landscapes design documentation : strategies for plan checking and quality control ent://SD_ILS/0/SD_ILS:87816 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z McDonald, Brian Thomas<br/>2006<br/>Perpustakaan Jabatan&#160;Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Setiawangsa&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780471761372<br/> Introduction to Quality Management System ent://SD_ILS/0/SD_ILS:272785 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Sulaiman Hasan&#160;Sivaprakasam Thamizhmanii, author.&#160;Ibrahim Masood, author.<br/>2019<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Jabatan&#160;Perpustakaan Medan Idaman&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail&#160;Perpustakaan Lembah Pantai<br/>ISBN&#160;9789672216292<br/> Faktor kesedaran dan komitmen di kalangan warga kerja DBKL terhadap penghayatan sistem pengurusan kualiti MS ISO 9001:2015 ent://SD_ILS/0/SD_ILS:271554 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Hamidi bin Che Kob<br/>2019<br/>Perpustakaan Kuala Lumpur<br/> Value proposition design : how to create products and services customers want ent://SD_ILS/0/SD_ILS:251033 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Osterwalder, Alexander&#160;Pigneur, Yves&#160;Bernarda, Gregory&#160;Smith, Alan<br/>2014<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Lembah Pantai&#160;Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781118968055<br/> Why managing sucks and how to fix it : a results-only guide to taking control of work, not people ent://SD_ILS/0/SD_ILS:199035 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Ressler, Cali&#160;Thompson, Jody<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781118426364<br/> Color management &amp; quality output : mastering color from camera to display to print ent://SD_ILS/0/SD_ILS:220548 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Ashe, Tom<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780240821115<br/> Kawalan bangunan : pelaksanaan kelulusan pelan bangunan melalui pusat sehenti ent://SD_ILS/0/SD_ILS:220764 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Azlan Shah Ali&#160;Rohayati Zakaria<br/>2013<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul&#160;Perpustakaan Jabatan&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9789670468150<br/> Building lean supply chains with the theory of constraints ent://SD_ILS/0/SD_ILS:192378 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Srinivasan, Mandyam M.<br/>2012<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780071771214<br/> Quality management in the construction industry ent://SD_ILS/0/SD_ILS:198626 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Hamzah Abdul Rahman&#160;Wang, Chen<br/>2012<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail&#160;Perpustakaan Kuala Lumpur<br/>ISBN&#160;9789831005590<br/> Good products, bad products : essential elements to achieving superior quality ent://SD_ILS/0/SD_ILS:185160 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Adams, James<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780071782401<br/> Building engaged team performance : align your processes and people to achieve game-changing business results ent://SD_ILS/0/SD_ILS:135508 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Starbird, Dodd&#160;Cavanagh, Roland R.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780071742269<br/> Creative solutions to enhance nursing quality ent://SD_ILS/0/SD_ILS:140358 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Boxer, Bruce Alan&#160;Goldfarb, Ellen Boxer<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780763781859<br/> Six sigma demystified: ent://SD_ILS/0/SD_ILS:141300 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Keller, Paul.<br/>2011<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780071746793<br/> Lean six sigma for hospitals : simple steps to fast, affordable, and flawless healthcare ent://SD_ILS/0/SD_ILS:146535 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Arthur, Jay, 1951-<br/>2011<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780071753258<br/> Error reduction in health care : a systems approach to improving patient safety ent://SD_ILS/0/SD_ILS:181021 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Spath, Patrice L., 1949- editor<br/>2011<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780470502402<br/> The power of LEO : the revolutionary process for achieving extraordinary results ent://SD_ILS/0/SD_ILS:184932 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Chowdhury, Subir.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780071767996<br/> Your company sucks : it's time to declare war on yourself ent://SD_ILS/0/SD_ILS:185146 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Stevens, Mark, 1947-<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781935618546<br/> Operation management ent://SD_ILS/0/SD_ILS:170756 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Russell, Roberta S.&#160;Taylor, Bernard W<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780470646236<br/> Basic Statistical Tools for Improving Quality ent://SD_ILS/0/SD_ILS:175317 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Kang, Chang W. (Chang Wok), 1957- author&#160;Kvam, Paul H., 1962- author<br/>2011<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780470889497<br/> Fit sigma : a lean approach to building sustainable quality beyond Six Sigma ent://SD_ILS/0/SD_ILS:175550 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Basu, Ron.<br/>2011<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780470666210<br/> Project management metrics, KPIs, and dashboards : a guide to measuring and monitoring project performance ent://SD_ILS/0/SD_ILS:175684 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Kerzner, Harold.<br/>2011<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781118026526<br/> Aplikasi sistem pengurusan berkualiti dari perspektif Islam ent://SD_ILS/0/SD_ILS:220758 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Sany Sanuri Mohd Mokhtar<br/>2011<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul&#160;Perpustakaan Jabatan&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9789675311598<br/> The future of lean sigma thinking in a changing business environment ent://SD_ILS/0/SD_ILS:210957 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Rogers, David.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781439851029<br/> Future minds : how the digital age is changing our minds, why this matters, and what we can do about it ent://SD_ILS/0/SD_ILS:136934 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Watson, Richard<br/>2010<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781857885491<br/> Make it safe! : a guide to food safety. ent://SD_ILS/0/SD_ILS:191633 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z 2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780643095687<br/> Quality management for IT services : perspectives on business and process performance ent://SD_ILS/0/SD_ILS:166415 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Praeg, Claus-Peter, 1973-&#160;Spath, Dieter<br/>&quot;This book gives both scientists and practical experts an insight into the many different facets of IT service quality management&quot;--Provided by publisher.<br/>2010<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781616928896<br/> Prescription for excellence ent://SD_ILS/0/SD_ILS:167787 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Michelli, Joseph A.<br/>2010<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul&#160;Perpustakaan Kuala Lumpur, Cawangan Gombak Setia&#160;Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak<br/>ISBN&#160;9780071773546<br/> IT service management : a guide for ITIL V3 foundation exam candidates ent://SD_ILS/0/SD_ILS:176446 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Brewster, Ernest<br/>2010<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781906124199<br/> Handbook of research on wireless multimedia : quality of service and solutions ent://SD_ILS/0/SD_ILS:105384 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z 2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781599048208<br/> Lean hospitals : improving quality, patient safety, and employee satisfaction ent://SD_ILS/0/SD_ILS:115099 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Graban, Mark<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781420083804<br/> Quality management in libraries ent://SD_ILS/0/SD_ILS:115232 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Dabas, K. C.<br/>2009&#160;2008&#160;2007&#160;2006&#160;2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9788170005483<br/> Design quality in new housing : learning from the Netherlands ent://SD_ILS/0/SD_ILS:124286 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Cousins, Matthew, 1975-<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780415447706<br/> Lean six sigma for the office ent://SD_ILS/0/SD_ILS:124328 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Martin, James W.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781420068795<br/> Design for six sigma : a roadmap for product development ent://SD_ILS/0/SD_ILS:114847 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Yang, Kai&#160;El-Haik, Basem S.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780071547673<br/> A guide to lean six sigma management skills ent://SD_ILS/0/SD_ILS:125409 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Gitlow, Howard S.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781420084160<br/> Optimizing factory performance : cost-effective ways to achieve significant and sustainable improvement ent://SD_ILS/0/SD_ILS:146552 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Ignizio, James P.<br/>2009<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780071632850<br/> Design for trustworthy software : tools, techniques, and methodology of developing robust software ent://SD_ILS/0/SD_ILS:172521 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Jayaswal, Bijay K., 1949-&#160;Patton, Peter C.<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780132762090<br/> Lean six sigma statistics : calculating process efficiencies in transactional projects ent://SD_ILS/0/SD_ILS:58440 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Muir, Alastair K.<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780071445856<br/> Quality management demystified ent://SD_ILS/0/SD_ILS:78165 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Kemp, Sid<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780071449083<br/> Redefining health care : creating value-based competition on results ent://SD_ILS/0/SD_ILS:94689 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Porter, Michael E. 1947-&#160;Teisberg, Elizabeth Olmsted<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781591397786<br/> Seafood research from fish to dish: quality, safety and processing of wild and farmed fish ent://SD_ILS/0/SD_ILS:97355 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Luten, J. B&#160;Jacobsen, C.&#160;Bekaert, K.&#160;Saebo, A.&#160;Oehlenschlager, J.<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9789086860050<br/> Design for six sigma for green belts and champions: Applications for service operatios-foundation, tools, dmadv, cases, and certification ent://SD_ILS/0/SD_ILS:107053 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Gitlow, Howard S.&#160;levine, M. David&#160;Popovich, A. Edward<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780131855243<br/> Malaysia TQM casebook : total quality management ent://SD_ILS/0/SD_ILS:125151 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z National Productivity Corporation<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9789839929324<br/> Quality: a corporate force: managing for excellence ent://SD_ILS/0/SD_ILS:70303 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Aikens, C. Harold<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780131197572<br/> Reliable design of medical devices ent://SD_ILS/0/SD_ILS:70863 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Fries, Richard C.<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780824723750<br/> Getting started in six sigma ent://SD_ILS/0/SD_ILS:50626 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Thomsett, Michael C.<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780471668114<br/> Measuring customer service effectiveness ent://SD_ILS/0/SD_ILS:58311 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z 2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780566085383<br/> Six sigma for managers : 24 lessons to understand and apply six sigma principles in any organization ent://SD_ILS/0/SD_ILS:77514 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Brue, Greg<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780071455480<br/> End-to-end QoS network design ent://SD_ILS/0/SD_ILS:44082 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Szigeti, Tim&#160;Hattingh, Christina<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781587051760<br/> Six sigma for transctions and service ent://SD_ILS/0/SD_ILS:45718 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Goel, Parveen S.&#160;Gupta, Praveen&#160;Jain, Rajeev<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780071443302<br/> The six sigma black belt handbook ent://SD_ILS/0/SD_ILS:48067 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z McCarty, Tom&#160;Daniels, Lorraine&#160;Bremer, Michael<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780071443296<br/> The six sigma black belt handbook ent://SD_ILS/0/SD_ILS:48179 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z McCarty, Tom&#160;Daniels, Lorraine&#160;Bremer, Michael<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780071443296<br/> Towards quality care : outcomes for older people in care homes ent://SD_ILS/0/SD_ILS:58370 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z 2004<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780754631729<br/> Export quality management : an answer book for small and medium-sized exporters ent://SD_ILS/0/SD_ILS:50062 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z 2004<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9789679240672<br/> What is six sigma? ent://SD_ILS/0/SD_ILS:15537 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Pande, Pete&#160;Holpp, Larry<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780071381857<br/> Making process improvement work ent://SD_ILS/0/SD_ILS:16066 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Potter, Neil S.&#160;Sakry, Mary E.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780201775778<br/> Debugging : the nine indispensable rules for finding even the most elusive software and hardware problems ent://SD_ILS/0/SD_ILS:23047 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Agans, David J.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780814471685<br/> Lean six sigma combining six sigma quatity with lean speed ent://SD_ILS/0/SD_ILS:23131 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z George Micheal l.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780071385213<br/> Handbook of air pollution prevention and control ent://SD_ILS/0/SD_ILS:42332 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Cheremisinoff, Nicholas P.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780750674997<br/> Data quality : the field guide ent://SD_ILS/0/SD_ILS:12927 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Redman, Thomas C.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781555582517<br/> MS ISO 9000 : a practical guide for implementation in the civil service ent://SD_ILS/0/SD_ILS:186310 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Halim Shafie&#160;Manogran P.<br/>1999<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9789679933581<br/> The civil service of Malaysia : towards excellence through ent://SD_ILS/0/SD_ILS:30976 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z 1997<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780939827046<br/> Modul kesedaran MS ISO 9000 ent://SD_ILS/0/SD_ILS:92054 2025-10-28T06:30:53Z 2025-10-28T06:30:53Z Jabatan Perkhidmatan Awam&#160;Institut Tadbiran Awam Negara Malaysia<br/>1997<br/>Perpustakaan Kuala Lumpur<br/>