Search Results for Reality. - Narrowed by: Customer service SirsiDynix Enterprise http://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dReality.$0026qf$003dSUBJECT$002509Subject$002509Customer$002bservice$002509Customer$002bservice$0026ps$003d300$0026isd$003dtrue?dt=list 2026-10-06T02:29:37Z The process-centered enterprise: The Power of commitments ent://SD_ILS/0/SD_ILS:23204 2026-10-06T02:29:37Z 2026-10-06T02:29:37Z Pall, Gabriel R.<br/>2000<br/>ISBN&#160;9781574442397<br/> Delivering quality service : balancing customer perceptions and expectations ent://SD_ILS/0/SD_ILS:158266 2026-10-06T02:29:37Z 2026-10-06T02:29:37Z Zeithaml, Valarie A.&#160;Parasuraman, A.&#160;Berry, Leonard L.<br/>1990<br/>ISBN&#160;9780029357019<br/>