Search Results for Reference services (Libraries) -- Management SirsiDynix Enterprise http://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dReference$002bservices$002b$002528Libraries$002529$002b--$002bManagement$0026ps$003d300? 2025-11-06T20:50:37Z The librarian as information consultant : transforming reference for the Information Age ent://SD_ILS/0/SD_ILS:166852 2025-11-06T20:50:37Z 2025-11-06T20:50:37Z Murphy, Sarah Anne<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780838910863<br/> Delivering satisfaction and service quality : a customer-based approach for libraries ent://SD_ILS/0/SD_ILS:116871 2025-11-06T20:50:37Z 2025-11-06T20:50:37Z Hernon, Peter&#160;Whitman, John R.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9788184082425<br/> Delivering digital services : a handbook for public libraries and learning centres ent://SD_ILS/0/SD_ILS:90183 2025-11-06T20:50:37Z 2025-11-06T20:50:37Z McMenemy, David&#160;Poulter, Alan, 1956-<br/>2005<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul&#160;Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Setiawangsa&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781856045100<br/> Delivering satisfaction and service quality : a customer-based approach for libraries ent://SD_ILS/0/SD_ILS:100692 2025-11-06T20:50:37Z 2025-11-06T20:50:37Z Hernon, Peter&#160;Whitman, John R.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780838907894<br/>