Process mapping and management

2025-12-25T14:18:57Z

Conger, Sue A. Author
As the economy moves toward a services orientation, companies are struggling with how to improve their offerings. Process management is a key component of the services that companies provide. This book has three main parts: mapping, improvement, and error-proofing and metrics. In the first part--mapping--the reader will learn how to map a process so that the map is immediately understandable for identifying the roles, work steps, and automation support used in process delivery. The second part--improvement--provides a series of techniques for defining, prioritizing, and analyzing problems from several perspectives. The first perspective is called "leaning," and its purpose is to remove waste from an existing process. The second perspective is "cleaning," during which the remaining steps following leaning are analyzed for possible improvement. The third perspective is "greening," which explores opportunities and trade-offs for outsourcing, coproduction, and environmental improvements related to the process. The final third of the book--error-proofing and metrics--presents several techniques for ensuring risk mitigation for the new process and for measuring changes that define their impacts, and illustrates a method for proposing changes to executives in a "case for change." Overall, the book provides a blueprint of how to develop a discipline for process management that applies to any type of work.
2011
Perpustakaan Kuala Lumpur
ISBN 9781606491294

Management : An introduction

2025-12-25T14:18:57Z

Boddy, David
2002
Perpustakaan Kuala Lumpur
ISBN 9780273655183

Introduction to management science

2025-12-25T14:18:57Z

Groebner, David F. Shannon, Patrick W.
1992
ISBN 9780023478505

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Process mapping and management

Management : An introduction

Introduction to management science