Search Results for Rubin, Rhea Joyce. SirsiDynix Enterprise http://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dRubin$00252C$002bRhea$002bJoyce.$0026ic$003dtrue$0026ps$003d300? 2026-05-20T14:43:57Z Demonstrating results : Using outcome measurement in your library ent://SD_ILS/0/SD_ILS:115341 2026-05-20T14:43:57Z 2026-05-20T14:43:57Z Rubin, Rhea Joyce.<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN&#160;9780838935606<br/> Defusing the angry patron : a how-to-do-it manual for librarians ent://SD_ILS/0/SD_ILS:216228 2026-05-20T14:43:57Z 2026-05-20T14:43:57Z Rubin, Rhea Joyce, 1950-<br/>2011<br/>ISBN&#160;9781555707316<br/>