Search Results for Satisfaction - Narrowed by: EnglishSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dSatisfaction$0026qf$003dLANGUAGE$002509Language$002509ENG$002509English$0026ps$003d300?2025-10-02T22:35:09ZBusiness process mapping : improving customer satisfactionent://SD_ILS/0/SD_ILS:1306552025-10-02T22:35:09Z2025-10-02T22:35:09ZJacka, J. Mike<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470444580<br/>Business process mapping : improving customer satisfactionent://SD_ILS/0/SD_ILS:1329822025-10-02T22:35:09Z2025-10-02T22:35:09ZJacka, J. Mike<br/>2009<br/>ISBN 9780470444580<br/>101 WAYS TO BOOST CUSTOMER SATISFACTIONent://SD_ILS/0/SD_ILS:1759142025-10-02T22:35:09Z2025-10-02T22:35:09ZWork life balance, career development and engagement on job satisfaction : A study at Kuala Lumpur City Hall ( Dewan Bandaraya Kuala Lumpur)ent://SD_ILS/0/SD_ILS:2715552025-10-02T22:35:09Z2025-10-02T22:35:09ZNur Jalilah Md. Joha<br/>2020<br/>Perpustakaan Kuala Lumpur<br/>Job satisfaction and psychological health : Malaysia and United Kingdom firefighterent://SD_ILS/0/SD_ILS:2497102025-10-02T22:35:09Z2025-10-02T22:35:09ZMohd Dahlan Hj. A. Malek<br/>2016<br/>Perpustakaan Kuala Lumpur Perpustakaan Medan Idaman<br/>ISBN 9789675224300<br/>Streamlined process improvement : the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profitsent://SD_ILS/0/SD_ILS:1848172025-10-02T22:35:09Z2025-10-02T22:35:09ZHarrington, H. J. (H. James)<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071768634<br/>Have a nice conflict : how to find success and satisfaction in the most unlikely placesent://SD_ILS/0/SD_ILS:2870202025-10-02T22:35:09Z2025-10-02T22:35:09ZScudder, Tim, 1965- Patterson, Michael, 1961- Mitchell, Kent, 1972-<br/>2012<br/>Pustaka KL @ Keramat<br/>ISBN 9781118202760<br/>The pathfinder : how to choose or change your career for a lifetime of satisfaction and successent://SD_ILS/0/SD_ILS:2020302025-10-02T22:35:09Z2025-10-02T22:35:09ZLore, Nicholas<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781451608328<br/>Lean hospitals : improving quality, patient safety, and employee satisfactionent://SD_ILS/0/SD_ILS:1150992025-10-02T22:35:09Z2025-10-02T22:35:09ZGraban, Mark<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781420083804<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1168712025-10-02T22:35:09Z2025-10-02T22:35:09ZHernon, Peter Whitman, John R.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9788184082425<br/>Happy at work : Ten steps to ultimate job satisfactionent://SD_ILS/0/SD_ILS:1029282025-10-02T22:35:09Z2025-10-02T22:35:09ZRowan, Sophie<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780273714231<br/>Happy at work : Ten steps to ultimate job satisfactionent://SD_ILS/0/SD_ILS:1040352025-10-02T22:35:09Z2025-10-02T22:35:09ZRowan, Sophie<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur<br/>ISBN 9780273714231<br/>Essential guide to employee engagement : better business performence through staff satisfactionent://SD_ILS/0/SD_ILS:1062132025-10-02T22:35:09Z2025-10-02T22:35:09ZCook, Sarah<br/>2008<br/>ISBN 9780749449445<br/>Satisfaction : how every great company listens to the voice of the customerent://SD_ILS/0/SD_ILS:1088002025-10-02T22:35:09Z2025-10-02T22:35:09ZDenove, Chris. Power, James D.<br/>2006<br/>ISBN 9781591841647<br/>Photography your way: a career guide to satisfaction and successent://SD_ILS/0/SD_ILS:842332025-10-02T22:35:09Z2025-10-02T22:35:09ZDeLaney, Chuck<br/>2005<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781581154054<br/>Quality management in road maintenance towards total customer satisfaction in City Hall Kuala Lumpur , Malaysiaent://SD_ILS/0/SD_ILS:839212025-10-02T22:35:09Z2025-10-02T22:35:09ZAhmad Khir Mohammad<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1006922025-10-02T22:35:09Z2025-10-02T22:35:09ZHernon, Peter Whitman, John R.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838907894<br/>Improving customer satisfaction, loyalty, and profit : an integrated measurement and management systement://SD_ILS/0/SD_ILS:1837232025-10-02T22:35:09Z2025-10-02T22:35:09ZJohnson, Michael D. (Michael David) Gustafsson, Anders, 1964-<br/>2000<br/>ISBN 9780787953102<br/>Measuring customer satisfaction : survey design, use, and statistical analysis methodsent://SD_ILS/0/SD_ILS:1837222025-10-02T22:35:09Z2025-10-02T22:35:09ZHayes, Bob E., 1963-<br/>1998<br/>ISBN 9780873893626<br/>Evaluating the user satisfaction on human resource management information system (hrmis) at human resource department, Dewan Bandaraya Kuala Lumpur (DBKL)ent://SD_ILS/0/SD_ILS:2334082025-10-02T22:35:09Z2025-10-02T22:35:09ZAzlinda Saidin<br/>Perpustakaan Kuala Lumpur<br/>Service quality level of DBKL's branch office towards customer satisfaction among Majlis Perwakilan Penduduk Wilayah Persekutuan Kuala Lumpur (MPPWPKL) : master of business adminisistration UNITAR International University 2021ent://SD_ILS/0/SD_ILS:3068382025-10-02T22:35:09Z2025-10-02T22:35:09ZPerpustakaan Kuala Lumpur<br/>Determinants of employees' job satisfaction the review of managemant and professional officer in Dewan Bandaraya Kuala Lumpur (DBKL): master of business adminisistration UNITAR International University October 2021ent://SD_ILS/0/SD_ILS:3068392025-10-02T22:35:09Z2025-10-02T22:35:09ZPerpustakaan Kuala Lumpur<br/>Rethinking competitive advantage : new rules for the digital ageent://SD_ILS/0/SD_ILS:2847072025-10-02T22:35:09Z2025-10-02T22:35:09ZCharan, Ram<br/>2021<br/>Perpustakaan Medan Idaman Pustaka KL @ Keramat<br/>ISBN 9781847943477<br/>Dark Horse : Achieving Succes Through The Pursuit Of Fulfillmentent://SD_ILS/0/SD_ILS:2657212025-10-02T22:35:09Z2025-10-02T22:35:09ZRose, Todd Ogas, Ogi, author.<br/>2020 2018<br/>ISBN 9780062683632<br/>Exit Triggers : The 3 Keys Keeping Your Talent And Unlocking Their Potentialent://SD_ILS/0/SD_ILS:2749452025-10-02T22:35:09Z2025-10-02T22:35:09ZSharon Seet<br/>2019<br/>Perpustakaan Kuala Lumpur Pustaka KL @ PPR Pinggiran Bukit Jalil<br/>ISBN 9789811428753<br/>Be The Most Productive Employee And Salesperson : Take The Challengeent://SD_ILS/0/SD_ILS:2759322025-10-02T22:35:09Z2025-10-02T22:35:09ZHeng, Clement<br/>2019<br/>Perpustakaan Kuala Lumpur Perpustakaan Medan Idaman Pustaka KL @ PPR Pinggiran Bukit Jalil Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9789671421611<br/>Happiness At Work : Mindfulness,Analysis And Well-Beingent://SD_ILS/0/SD_ILS:2622742025-10-02T22:35:09Z2025-10-02T22:35:09ZAnand, Rajaganesan<br/>2018<br/>Perpustakaan Jabatan<br/>ISBN 9789352808052<br/>Great At Work : how top performers do less, work better, and achieve moreent://SD_ILS/0/SD_ILS:2660142025-10-02T22:35:09Z2025-10-02T22:35:09ZHansen, Morten T<br/>2018<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781471149078<br/>Great At Work : The Hidden Habits Of Top Performersent://SD_ILS/0/SD_ILS:2677582025-10-02T22:35:09Z2025-10-02T22:35:09ZHansen, Morten T<br/>2018<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781476765624<br/>Where we belong : journeys that show us the wayent://SD_ILS/0/SD_ILS:2485722025-10-02T22:35:09Z2025-10-02T22:35:09ZKotb, Hoda<br/>2017<br/>ISBN 9781476752433<br/>I don't Know What I Want, But I Know It's Not Thisent://SD_ILS/0/SD_ILS:2377732025-10-02T22:35:09Z2025-10-02T22:35:09ZJansen, Julie, author<br/>2016<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780143128519<br/>Stuff I wish I'd known when I started workingent://SD_ILS/0/SD_ILS:2277292025-10-02T22:35:09Z2025-10-02T22:35:09ZO'Connell, Fergus, author<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Muhibbah Perpustakaan Kuala Lumpur, Cawangan Jelatek Perpustakaan Kuala Lumpur, Cawangan Gombak Setia Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Sri Pantai<br/>ISBN 9780857085702<br/>Love your job : the new rules of career happinessent://SD_ILS/0/SD_ILS:2277692025-10-02T22:35:09Z2025-10-02T22:35:09ZHannon, Kerry, author<br/>2015<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Muhibbah Perpustakaan Kuala Lumpur, Cawangan Jelatek Perpustakaan Kuala Lumpur, Cawangan Gombak Setia Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118898062<br/>Your customer rules! : delivering the Me2B experiences that today's customers demandent://SD_ILS/0/SD_ILS:2303832025-10-02T22:35:09Z2025-10-02T22:35:09ZPrice, Bill Jaffe, David, 1963- author<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118954775<br/>Job quality in Australia : perspectives, problems and proposalsent://SD_ILS/0/SD_ILS:2335372025-10-02T22:35:09Z2025-10-02T22:35:09ZKnox, Angela Jane<br/>2015<br/>ISBN 9781862879669<br/>Do over : rescue Monday, reinvent your work, and never get stuckent://SD_ILS/0/SD_ILS:2340852025-10-02T22:35:09Z2025-10-02T22:35:09ZAcuff, Jonathan, author<br/>2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781591847618<br/>Success, your way : do what you're meant to doent://SD_ILS/0/SD_ILS:2266082025-10-02T22:35:09Z2025-10-02T22:35:09ZShell, G. Richard, 1949- author<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Lembah Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780241002858<br/>The temptation of your touchent://SD_ILS/0/SD_ILS:2059812025-10-02T22:35:09Z2025-10-02T22:35:09ZMedeiros, Teresa, 1962- Copyright Paperback Collection (Library of Congress)<br/>"Maximillian Burke prides himself on being the man every mother wants her daughter to marry, but after his scoundrel brother steals his bride, Max decides there's more satisfaction in being a rogue than a gentleman. He flees London for lonely Cadgwyck Manor, and though the tumbledown estate comes complete with a ghost, it's Max's no-nonsense housekeeper who haunts his dreams. Prim and proper Anne Spencer could do without a new master, especially one as gorgeous and temperamental as the Earl of Dravenwood. Even as she schemes to be rid of him, she is irresistibly drawn into his muscular embrace. But when Max vows to solve the mystery of the White Lady of Cadgwyck, he risks both their hearts and tempts them to surrender to a pleasure as delicious as it is dangerous"--P. [4] of cover.<br/>2013<br/>ISBN 9781439157909<br/>Do cool sh*t : quit your day job, start your own business, and live happily ever afterent://SD_ILS/0/SD_ILS:2086782025-10-02T22:35:09Z2025-10-02T22:35:09ZAgrawal, Miki, author<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780062261533<br/>No excuses : how you can turn any workplace into a great oneent://SD_ILS/0/SD_ILS:2093892025-10-02T22:35:09Z2025-10-02T22:35:09ZRobin, Jennifer, 1974- Burchell, Michael, 1967-<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781118352427<br/>Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinaryent://SD_ILS/0/SD_ILS:2198652025-10-02T22:35:09Z2025-10-02T22:35:09ZCurtin, Steve<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814432808<br/>Teaching matters : how to keep your passion and thrive in today's classrooment://SD_ILS/0/SD_ILS:2200222025-10-02T22:35:09Z2025-10-02T22:35:09ZWhitaker, Todd, 1959- Whitaker, Beth, 1960-<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781596672406<br/>What you’re really meant to do : a roadmap for reaching your unique potentialent://SD_ILS/0/SD_ILS:2100012025-10-02T22:35:09Z2025-10-02T22:35:09ZKaplan, Robert Steven<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781422189900<br/>Springboard : launching your personal search for success / G. Richard Shell.ent://SD_ILS/0/SD_ILS:2171032025-10-02T22:35:09Z2025-10-02T22:35:09ZShell, G. Richard, 1949-<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780241002834<br/>It Starts With Passion : Do What You Love and Love What You Doent://SD_ILS/0/SD_ILS:2702182025-10-02T22:35:09Z2025-10-02T22:35:09ZAbraham, Keith<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780730369479<br/>Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meetent://SD_ILS/0/SD_ILS:1912432025-10-02T22:35:09Z2025-10-02T22:35:09ZKaufman, Ron<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789810718329<br/>The Apple experience : the secrets of delivering insanely great customer serviceent://SD_ILS/0/SD_ILS:1849242025-10-02T22:35:09Z2025-10-02T22:35:09ZGallo, Carmine.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071793209<br/>UX best practices : how to achieve more impact with user experienceent://SD_ILS/0/SD_ILS:1849762025-10-02T22:35:09Z2025-10-02T22:35:09ZDegen, Helmut, 1964- Yuan, Xiaowei, 1963-<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071752510<br/>Winning the customer : turn consumers into fans and get them to spend moreent://SD_ILS/0/SD_ILS:1849782025-10-02T22:35:09Z2025-10-02T22:35:09ZImbriano, Lou<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071775267<br/>The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customersent://SD_ILS/0/SD_ILS:1858852025-10-02T22:35:09Z2025-10-02T22:35:09ZSoudagar, Reza Iyer, Vinay Hildebrand, Volker<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071786973<br/>Now, build a great business! : 7 ways to maximize your profits in any marketent://SD_ILS/0/SD_ILS:1412862025-10-02T22:35:09Z2025-10-02T22:35:09ZThompson, Mark Tracy, Brian.<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780814416976<br/>Shine : using brain science to get the best from your peopleent://SD_ILS/0/SD_ILS:1465932025-10-02T22:35:09Z2025-10-02T22:35:09ZHallowell, Edward M.<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781591399230<br/>Growth or bust! : proven turnaround strategies to grow your businessent://SD_ILS/0/SD_ILS:1851612025-10-02T22:35:09Z2025-10-02T22:35:09ZFaust, Mark.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781601631626<br/>Flourish: A Visionary New Understanding of Happiness and Well-beingent://SD_ILS/0/SD_ILS:1852962025-10-02T22:35:09Z2025-10-02T22:35:09ZSeligman<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Medan Idaman<br/>ISBN 9781439190760<br/>Lead with LUV : a different way to create real successent://SD_ILS/0/SD_ILS:1725652025-10-02T22:35:09Z2025-10-02T22:35:09ZBlanchard, Kenneth H. Barrett, Colleen<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780137039746<br/>No more regrets! : 30 ways to greater happiness and meaning in your lifeent://SD_ILS/0/SD_ILS:1755022025-10-02T22:35:09Z2025-10-02T22:35:09ZMuchnick, Marc.<br/>2011<br/>ISBN 9781605098869<br/>Library technology reports : librarians' assessments of automation systems survey results, 2007-2010ent://SD_ILS/0/SD_ILS:1765022025-10-02T22:35:09Z2025-10-02T22:35:09ZBreeding, Marshall. Yelton, Andromeda<br/>For the last four years, Breeding has conducted an online survey to measure satisfaction with multiple aspects of the automation products used by libraries.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838958322<br/>The great workplace : how to build it, how to keep it, and why it mattersent://SD_ILS/0/SD_ILS:1471242025-10-02T22:35:09Z2025-10-02T22:35:09ZBurchell, Michael, 1967- Robin, Jennifer, 1974- Great Place to Work Institute<br/>"For 20 years, the Great Place to Work® Institute has been developing the annual ranking of the best companies to work for in the US and in 39 countries around the world. In the US, the ranking is published by FORTUNE and is best known as the FORTUNE 100 Best Companies to Work For. In 2010, the list included among its finalists: SAS, Google, REI, Scripps Health, Hoar Construction, DreamWorks Animation, Zappos.com, Salesforce.com, Cisco, Marriott Interntional, American Express, Mayo Clinic, Microsoft. Drawing on the Institute's wide and deep body of knowledge acquired in the process of producing this ranking, Institute senior consultant Michael Burchell and research fellow Jennifer Robin reveal that what separates the great from the good companies to work for is the leader's ability to create Trust, Pride and Camaraderie in their companies. THE GREAT WORKPLACE explains the concept of a Great Place to Work--defined as one in which employees trust the people they work for, have pride in what they do, and enjoy the people they work with--and demystifies the Institute's Great Place to Work model, developed in 1984 and validated through its enduring resonance in both the United States and in 40 countries around the world. It also answers the fundamental question, "What is the business value of creating a great workplace?" and brings the definition of a Great Place to Work alive with anecdotes, best practices, and quotes from employees working at the best workplaces in the US (and ranked in the list). Companies featured in the book include: General Mills, Google, Gore, Microsoft, PricewaterhouseCoopers, SAS, Scripps Health, Wegman's and S.C. Johnson. As organizations grapple with the complexity and challenges of leveraging human capital in today's hyper-competitive work world--and as the Institute increases its presence across the world--THE GREAT WORKPLACE will be the "must read" source for understanding the essential ingredients in and trends of great places to work"--<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470596265<br/>The customer signs your paycheckent://SD_ILS/0/SD_ILS:1305792025-10-02T22:35:09Z2025-10-02T22:35:09ZCooper, Frank, 1938-<br/>2010<br/>ISBN 9780071632881<br/>Happiness at work : maximizing your psychological capital fpr successent://SD_ILS/0/SD_ILS:1307152025-10-02T22:35:09Z2025-10-02T22:35:09ZPryce-Jones, Jessica<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470749463<br/>Happiness at work : maximizing your psychological capital fpr successent://SD_ILS/0/SD_ILS:1330052025-10-02T22:35:09Z2025-10-02T22:35:09ZPryce-Jones, Jessica<br/>2010<br/>ISBN 9780470749463<br/>100 powerful ways to win & keep new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today!ent://SD_ILS/0/SD_ILS:1368882025-10-02T22:35:09Z2025-10-02T22:35:09ZTimm, Paul R.<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833246724<br/>How companies win : profiting from demand-driven business models no matter what business you're inent://SD_ILS/0/SD_ILS:1371602025-10-02T22:35:09Z2025-10-02T22:35:09ZKash, Rick Calhoun, David<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780062000453<br/>Screw work, let's play : how to do what you love and get paid for itent://SD_ILS/0/SD_ILS:1844042025-10-02T22:35:09Z2025-10-02T22:35:09ZWilliams, John<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780273730934<br/>Assessing service quality : satisfying the expectations of library customersent://SD_ILS/0/SD_ILS:1873042025-10-02T22:35:09Z2025-10-02T22:35:09ZHernon, Peter. Altman, Ellen<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838910214<br/>Rethinking learning for a digital age : how learners are shaping their own experiencesent://SD_ILS/0/SD_ILS:1474342025-10-02T22:35:09Z2025-10-02T22:35:09ZSharpe, Rhona, 1969- Beetham, Helen, 1967- Freitas, Sara de<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780415875431<br/>Happiness at work : be resilient, motivated, and successful--no matter whatent://SD_ILS/0/SD_ILS:1481792025-10-02T22:35:09Z2025-10-02T22:35:09ZRao, Srikumar S., 1951-<br/>2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780071664325<br/>Brains on fire : igniting powerful, sustainable, word of mouth movementsent://SD_ILS/0/SD_ILS:2383732025-10-02T22:35:09Z2025-10-02T22:35:09ZPhillips, Robbin<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780470614181<br/>An insider's guide to better nursing home care : 75 tips you should knowent://SD_ILS/0/SD_ILS:1151902025-10-02T22:35:09Z2025-10-02T22:35:09ZReed, Donna M. 1962-<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781591026716<br/>Going the extra smile : creating remarkable customer expirenceent://SD_ILS/0/SD_ILS:1236322025-10-02T22:35:09Z2025-10-02T22:35:09Z2009<br/>ISBN 9789810680961<br/>A guide to lean six sigma management skillsent://SD_ILS/0/SD_ILS:1254092025-10-02T22:35:09Z2025-10-02T22:35:09ZGitlow, Howard S.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781420084160<br/>Personal decisions in the public square : beyond problem solving into positive sociologyent://SD_ILS/0/SD_ILS:1254142025-10-02T22:35:09Z2025-10-02T22:35:09ZStebbin, Robert A., 1938-<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781412808262<br/>The problems of workent://SD_ILS/0/SD_ILS:3056402025-10-02T22:35:09Z2025-10-02T22:35:09ZHubbard, L. Ron<br/>2009 2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781403168702<br/>No More MOndayent://SD_ILS/0/SD_ILS:1002332025-10-02T22:35:09Z2025-10-02T22:35:09ZMiller, Dan 2008<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur<br/>ISBN 9780385522526<br/>The best service is no service : how to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1010132025-10-02T22:35:09Z2025-10-02T22:35:09ZPrice, Bill David Jaffe<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470189085<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1028692025-10-02T22:35:09Z2025-10-02T22:35:09ZPrice, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>The celebrity experience : Insider secrets to delivering red-carpet customer serviceent://SD_ILS/0/SD_ILS:1036672025-10-02T22:35:09Z2025-10-02T22:35:09ZCutting, Donna 1966-<br/>2008<br/>ISBN 9780470174012<br/>What's the secrets?ent://SD_ILS/0/SD_ILS:1050372025-10-02T22:35:09Z2025-10-02T22:35:09ZDijulius, John R. 1964-<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780470196120<br/>When customers think we don't care : ending actions that self-destruct companies, customer service and jobsent://SD_ILS/0/SD_ILS:1149532025-10-02T22:35:09Z2025-10-02T22:35:09ZBuchanan, Richard W.<br/>2008<br/>ISBN 9780070138636<br/>The best service is no service : how to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1159832025-10-02T22:35:09Z2025-10-02T22:35:09ZPrice, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>Satisfied customers tell three friends, angry customers tell 3,000 : Running a business in today's consumer-driven worldent://SD_ILS/0/SD_ILS:1064852025-10-02T22:35:09Z2025-10-02T22:35:09ZBlackshaw, Pete<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780385522724<br/>Hitting your stride : your work, your wayent://SD_ILS/0/SD_ILS:1074712025-10-02T22:35:09Z2025-10-02T22:35:09ZRussell, Nan S.<br/>2008 2007<br/>ISBN 9781933102566<br/>The celebrity experience : Insider secrets to delivering red-carpet customer serviceent://SD_ILS/0/SD_ILS:1100412025-10-02T22:35:09Z2025-10-02T22:35:09ZCutting, Donna 1966-<br/>2008<br/>ISBN 9780470174012<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1122352025-10-02T22:35:09Z2025-10-02T22:35:09ZPrice, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1122462025-10-02T22:35:09Z2025-10-02T22:35:09ZPrice, Bill David Jaffe<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780470189085<br/>Make more, worry less : 18 rules for a bigger income and a better lifeent://SD_ILS/0/SD_ILS:1133882025-10-02T22:35:09Z2025-10-02T22:35:09ZMoss, Wes<br/>2008<br/>ISBN 9780132346863<br/>Issues on quality of work lifeent://SD_ILS/0/SD_ILS:1690912025-10-02T22:35:09Z2025-10-02T22:35:09Z2008<br/>ISBN 9789833827626<br/>101 ways to love your jobent://SD_ILS/0/SD_ILS:2381822025-10-02T22:35:09Z2025-10-02T22:35:09ZDavidson, Stephanie Goddard<br/>2008 2007<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833831791<br/>Enjoy! : 101 ways to add fun to your work every dayent://SD_ILS/0/SD_ILS:2790882025-10-02T22:35:09Z2025-10-02T22:35:09ZScott, Gini Graham<br/>2008<br/>ISBN 9780814409855<br/>One person multiple careers : a new model for work/ life successent://SD_ILS/0/SD_ILS:900032025-10-02T22:35:09Z2025-10-02T22:35:09ZAlboher, Marci<br/>2007<br/>Perpustakaan Jabatan Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9780446696975<br/>The three signs of a miserable job : a fable for managers (and their employees)ent://SD_ILS/0/SD_ILS:954772025-10-02T22:35:09Z2025-10-02T22:35:09ZLencioni, Patrick<br/>2007<br/>ISBN 9780787995317<br/>The problems of work: scientology applied to the workaday worldent://SD_ILS/0/SD_ILS:988342025-10-02T22:35:09Z2025-10-02T22:35:09ZHubbard, L. Ron<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781403144256<br/>Harvard business review on bringing your whole self to workent://SD_ILS/0/SD_ILS:994192025-10-02T22:35:09Z2025-10-02T22:35:09Z2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781422121092<br/>A good match : Library career opportunities for graduates of liberal art collegesent://SD_ILS/0/SD_ILS:1004102025-10-02T22:35:09Z2025-10-02T22:35:09ZWatson-Boone, Rebecca A.<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur<br/>ISBN 9780838909416<br/>The seven lost secrets of success : million dollar ideas of Bruce Barton, America's forgotten geniusent://SD_ILS/0/SD_ILS:1010512025-10-02T22:35:09Z2025-10-02T22:35:09ZVitale, Joe 1953-<br/>2007<br/>ISBN 9780470108109<br/>45 things you do that drive your boss crazyent://SD_ILS/0/SD_ILS:1011172025-10-02T22:35:09Z2025-10-02T22:35:09ZBruzee, Anita<br/>2007<br/>ISBN 9780399533174<br/>The seven lost secrets of success : Million dollar ideas of Bruce Barton, America's forgotten geniusent://SD_ILS/0/SD_ILS:1029072025-10-02T22:35:09Z2025-10-02T22:35:09ZVitale, Joe 1953-<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780470108109<br/>The seven lost secrets of success : Million dollar ideas of Bruce Barton, America's forgotten geniusent://SD_ILS/0/SD_ILS:1231792025-10-02T22:35:09Z2025-10-02T22:35:09ZVitale, Joe 1953-<br/>2007<br/>ISBN 9780470108109<br/>Harvard business review on bringing your whole self to workent://SD_ILS/0/SD_ILS:1072372025-10-02T22:35:09Z2025-10-02T22:35:09Z2007<br/>ISBN 9781422121092<br/>Human Sigma : managing the employee-customer encounterent://SD_ILS/0/SD_ILS:1106392025-10-02T22:35:09Z2025-10-02T22:35:09ZFleming, John H.<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781595620163<br/>Human Sigma : Managing the employee-customer encounterent://SD_ILS/0/SD_ILS:1109502025-10-02T22:35:09Z2025-10-02T22:35:09ZFleming, John H.<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781595620163<br/>The satisfied Customer : winners and losers in the battle for buyer preferenceent://SD_ILS/0/SD_ILS:1134992025-10-02T22:35:09Z2025-10-02T22:35:09ZFornell, Claes<br/>2007<br/>ISBN 9780230604063<br/>The satisfied Customer : winners and losers in the battle for buyer preferenceent://SD_ILS/0/SD_ILS:1292412025-10-02T22:35:09Z2025-10-02T22:35:09ZFornell, Claes<br/>2007<br/>ISBN 9780230604063<br/>Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referredent://SD_ILS/0/SD_ILS:771262025-10-02T22:35:09Z2025-10-02T22:35:09ZHeppell, Michael.<br/>2006<br/>ISBN 9780273707929<br/>The golden apple : how to grow opportunity and harvest successent://SD_ILS/0/SD_ILS:772142025-10-02T22:35:09Z2025-10-02T22:35:09ZAaronson, Kathy<br/>2006<br/>ISBN 9780471777823<br/>Making meaning : how successful businesses deliver meaningful customer experiencesent://SD_ILS/0/SD_ILS:790202025-10-02T22:35:09Z2025-10-02T22:35:09ZDiller, Steve Shedroff, Nathan Rhea, Darrel<br/>2006<br/>ISBN 9780321374097<br/>The ultimate question : driving good profits and true growthent://SD_ILS/0/SD_ILS:790852025-10-02T22:35:09Z2025-10-02T22:35:09ZReichheld, Fried<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781591397830<br/>The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competitionent://SD_ILS/0/SD_ILS:791292025-10-02T22:35:09Z2025-10-02T22:35:09ZRanadive, Vivek.<br/>2006<br/>ISBN 9780071450140<br/>Sell the brand first : how to sell your brand and create lasting customer loyaltyent://SD_ILS/0/SD_ILS:791322025-10-02T22:35:09Z2025-10-02T22:35:09ZStiff, Dan.<br/>2006<br/>ISBN 9780071470421<br/>Sell the brand first : how to sell your brand and create lasting customer loyaltyent://SD_ILS/0/SD_ILS:792532025-10-02T22:35:09Z2025-10-02T22:35:09ZStiff, Dan.<br/>2006<br/>ISBN 9780071470421<br/>Amaze your customer! : creative tips on winning and keeping your customersent://SD_ILS/0/SD_ILS:815552025-10-02T22:35:09Z2025-10-02T22:35:09ZZanetti, Daniel.<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9780749445577<br/>Employee research : how to increase employee involvement through consultationent://SD_ILS/0/SD_ILS:815652025-10-02T22:35:09Z2025-10-02T22:35:09ZGoudge, Peter.<br/>2006<br/>Perpustakaan Lembah Pantai<br/>ISBN 9780749445409<br/>Amaze your customer! : creative tips on winning and keeping your customersent://SD_ILS/0/SD_ILS:818282025-10-02T22:35:09Z2025-10-02T22:35:09ZZanetti, Daniel.<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780749445577<br/>Employee research : how to increase employee involvement through consultationent://SD_ILS/0/SD_ILS:818382025-10-02T22:35:09Z2025-10-02T22:35:09ZGoudge, Peter.<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780749445409<br/>Record keeping in a hybrid environment : managing the creation, use, preservation and disposal of unpublished information objects in contextent://SD_ILS/0/SD_ILS:819922025-10-02T22:35:09Z2025-10-02T22:35:09ZTough, Alistair ed. Moss, Michael ed.<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781843341864<br/>Love thy customer: creating delight, preventing dissatisfaction and pleasing your hardest to please customersent://SD_ILS/0/SD_ILS:820432025-10-02T22:35:09Z2025-10-02T22:35:09ZBrinkman, Rick Kirschner, Rick<br/>2006<br/>ISBN 9780071448024<br/>Career bliss : secrets from 100 women who love their workent://SD_ILS/0/SD_ILS:948672025-10-02T22:35:09Z2025-10-02T22:35:09ZGordon, Joanne<br/>2006<br/>ISBN 9780345468567<br/>Amaze your customer! : creative tips on winning and keeping your customersent://SD_ILS/0/SD_ILS:822322025-10-02T22:35:09Z2025-10-02T22:35:09ZZanetti, Daniel.<br/>2006<br/>ISBN 9780749445577<br/>Employee research : how to increase employee involvement through consultationent://SD_ILS/0/SD_ILS:822422025-10-02T22:35:09Z2025-10-02T22:35:09ZGoudge, Peter.<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780749445409<br/>The golden apple : how to grow opportunity and harvest successent://SD_ILS/0/SD_ILS:847702025-10-02T22:35:09Z2025-10-02T22:35:09ZAaronson, Kathy<br/>2006<br/>ISBN 9780471777823<br/>Passion at work: how to find work you love and live the time of your lifeent://SD_ILS/0/SD_ILS:702992025-10-02T22:35:09Z2025-10-02T22:35:09ZKang, Lawler<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9780131854284<br/>Passion at work: how to find work you love and live the time of your lifeent://SD_ILS/0/SD_ILS:729982025-10-02T22:35:09Z2025-10-02T22:35:09ZKang, Lawler<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780131854284<br/>Passion at work : how to find work you love and live the time of your lifeent://SD_ILS/0/SD_ILS:731942025-10-02T22:35:09Z2025-10-02T22:35:09ZKang, Lawler<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9780131854284<br/>The 8th habit : from effectiveness to greatnessent://SD_ILS/0/SD_ILS:744362025-10-02T22:35:09Z2025-10-02T22:35:09ZCovey, Stephen R.<br/>2005<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780743287937<br/>The enthusiastic employee : how companies profit by giving workers what they wantent://SD_ILS/0/SD_ILS:771692025-10-02T22:35:09Z2025-10-02T22:35:09ZSirota, David, 1933- Mischkind, Louis A Meltzer, Michael Irwin<br/>2005<br/>ISBN 9780131423305<br/>The 7 hidden reasons employees leave : how to recognize the subtle signs and act before it's too lateent://SD_ILS/0/SD_ILS:790642025-10-02T22:35:09Z2025-10-02T22:35:09ZBranham, Leigh<br/>2005<br/>ISBN 9780814408513<br/>How to do a great job....AND go home on timeent://SD_ILS/0/SD_ILS:797072025-10-02T22:35:09Z2025-10-02T22:35:09ZO'Connell, Fergus.<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN 9780273704553<br/>Enabling end-users : information skills trainingent://SD_ILS/0/SD_ILS:820042025-10-02T22:35:09Z2025-10-02T22:35:09ZPoyner, Ann<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781843341093<br/>The 8th habit : from effectiveness to greatnessent://SD_ILS/0/SD_ILS:910742025-10-02T22:35:09Z2025-10-02T22:35:09ZCovey, Stephen R.<br/>2005<br/>ISBN 9780743287937<br/>The 8th habit : from effectiveness to greatnessent://SD_ILS/0/SD_ILS:737362025-10-02T22:35:09Z2025-10-02T22:35:09ZCovey, Stephen R.<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780743287937<br/>Service strategy: management moves for customer resultsent://SD_ILS/0/SD_ILS:771242025-10-02T22:35:09Z2025-10-02T22:35:09ZHorovitz, Jacques<br/>2004<br/>ISBN 9780273675839<br/>Simply better : winning and keeping customers by delivering what matters mostent://SD_ILS/0/SD_ILS:792582025-10-02T22:35:09Z2025-10-02T22:35:09ZBarwise, Patrick Meehan, Sean<br/>2004<br/>ISBN 9780875843988<br/>Knocks your socks off sellingent://SD_ILS/0/SD_ILS:1189262025-10-02T22:35:09Z2025-10-02T22:35:09ZGitomer, Jeffrey H. Zemke, Ron<br/>1999<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814470305<br/>How to make work fun! : An alphabet of possibilitiesent://SD_ILS/0/SD_ILS:984522025-10-02T22:35:09Z2025-10-02T22:35:09ZFirth, David 1963-<br/>1995<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780566077128<br/>