Search Results for Satisfaction - Narrowed by: Perpustakaan Kuala LumpurSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dSatisfaction$0026qf$003dLIBRARY$002509Library$0025091$00253APKL$002509Perpustakaan$002bKuala$002bLumpur$0026ps$003d300$0026isd$003dtrue?2025-10-02T13:14:49ZBusiness process mapping : improving customer satisfactionent://SD_ILS/0/SD_ILS:1306552025-10-02T13:14:49Z2025-10-02T13:14:49ZJacka, J. Mike<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470444580<br/>Work life balance, career development and engagement on job satisfaction : A study at Kuala Lumpur City Hall ( Dewan Bandaraya Kuala Lumpur)ent://SD_ILS/0/SD_ILS:2715552025-10-02T13:14:49Z2025-10-02T13:14:49ZNur Jalilah Md. Joha<br/>2020<br/>Perpustakaan Kuala Lumpur<br/>Job satisfaction and psychological health : Malaysia and United Kingdom firefighterent://SD_ILS/0/SD_ILS:2497102025-10-02T13:14:49Z2025-10-02T13:14:49ZMohd Dahlan Hj. A. Malek<br/>2016<br/>Perpustakaan Kuala Lumpur Perpustakaan Medan Idaman<br/>ISBN 9789675224300<br/>Streamlined process improvement : the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profitsent://SD_ILS/0/SD_ILS:1848172025-10-02T13:14:49Z2025-10-02T13:14:49ZHarrington, H. J. (H. James)<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071768634<br/>The pathfinder : how to choose or change your career for a lifetime of satisfaction and successent://SD_ILS/0/SD_ILS:2020302025-10-02T13:14:49Z2025-10-02T13:14:49ZLore, Nicholas<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781451608328<br/>Lean hospitals : improving quality, patient safety, and employee satisfactionent://SD_ILS/0/SD_ILS:1150992025-10-02T13:14:49Z2025-10-02T13:14:49ZGraban, Mark<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781420083804<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1168712025-10-02T13:14:49Z2025-10-02T13:14:49ZHernon, Peter Whitman, John R.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9788184082425<br/>Happy at work : Ten steps to ultimate job satisfactionent://SD_ILS/0/SD_ILS:1029282025-10-02T13:14:49Z2025-10-02T13:14:49ZRowan, Sophie<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780273714231<br/>Happy at work : Ten steps to ultimate job satisfactionent://SD_ILS/0/SD_ILS:1040352025-10-02T13:14:49Z2025-10-02T13:14:49ZRowan, Sophie<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur<br/>ISBN 9780273714231<br/>Quality management in road maintenance towards total customer satisfaction in City Hall Kuala Lumpur , Malaysiaent://SD_ILS/0/SD_ILS:839212025-10-02T13:14:49Z2025-10-02T13:14:49ZAhmad Khir Mohammad<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1006922025-10-02T13:14:49Z2025-10-02T13:14:49ZHernon, Peter Whitman, John R.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838907894<br/>Evaluating the user satisfaction on human resource management information system (hrmis) at human resource department, Dewan Bandaraya Kuala Lumpur (DBKL)ent://SD_ILS/0/SD_ILS:2334082025-10-02T13:14:49Z2025-10-02T13:14:49ZAzlinda Saidin<br/>Perpustakaan Kuala Lumpur<br/>Service quality level of DBKL's branch office towards customer satisfaction among Majlis Perwakilan Penduduk Wilayah Persekutuan Kuala Lumpur (MPPWPKL) : master of business adminisistration UNITAR International University 2021ent://SD_ILS/0/SD_ILS:3068382025-10-02T13:14:49Z2025-10-02T13:14:49ZPerpustakaan Kuala Lumpur<br/>Determinants of employees' job satisfaction the review of managemant and professional officer in Dewan Bandaraya Kuala Lumpur (DBKL): master of business adminisistration UNITAR International University October 2021ent://SD_ILS/0/SD_ILS:3068392025-10-02T13:14:49Z2025-10-02T13:14:49ZPerpustakaan Kuala Lumpur<br/>Exit Triggers : The 3 Keys Keeping Your Talent And Unlocking Their Potentialent://SD_ILS/0/SD_ILS:2749452025-10-02T13:14:49Z2025-10-02T13:14:49ZSharon Seet<br/>2019<br/>Perpustakaan Kuala Lumpur Pustaka KL @ PPR Pinggiran Bukit Jalil<br/>ISBN 9789811428753<br/>Be The Most Productive Employee And Salesperson : Take The Challengeent://SD_ILS/0/SD_ILS:2759322025-10-02T13:14:49Z2025-10-02T13:14:49ZHeng, Clement<br/>2019<br/>Perpustakaan Kuala Lumpur Perpustakaan Medan Idaman Pustaka KL @ PPR Pinggiran Bukit Jalil Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9789671421611<br/>Love your job : the new rules of career happinessent://SD_ILS/0/SD_ILS:2277692025-10-02T13:14:49Z2025-10-02T13:14:49ZHannon, Kerry, author<br/>2015<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Muhibbah Perpustakaan Kuala Lumpur, Cawangan Jelatek Perpustakaan Kuala Lumpur, Cawangan Gombak Setia Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118898062<br/>Do over : rescue Monday, reinvent your work, and never get stuckent://SD_ILS/0/SD_ILS:2340852025-10-02T13:14:49Z2025-10-02T13:14:49ZAcuff, Jonathan, author<br/>2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781591847618<br/>Success, your way : do what you're meant to doent://SD_ILS/0/SD_ILS:2266082025-10-02T13:14:49Z2025-10-02T13:14:49ZShell, G. Richard, 1949- author<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Lembah Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780241002858<br/>Do cool sh*t : quit your day job, start your own business, and live happily ever afterent://SD_ILS/0/SD_ILS:2086782025-10-02T13:14:49Z2025-10-02T13:14:49ZAgrawal, Miki, author<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780062261533<br/>No excuses : how you can turn any workplace into a great oneent://SD_ILS/0/SD_ILS:2093892025-10-02T13:14:49Z2025-10-02T13:14:49ZRobin, Jennifer, 1974- Burchell, Michael, 1967-<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781118352427<br/>Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinaryent://SD_ILS/0/SD_ILS:2198652025-10-02T13:14:49Z2025-10-02T13:14:49ZCurtin, Steve<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814432808<br/>Teaching matters : how to keep your passion and thrive in today's classrooment://SD_ILS/0/SD_ILS:2200222025-10-02T13:14:49Z2025-10-02T13:14:49ZWhitaker, Todd, 1959- Whitaker, Beth, 1960-<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781596672406<br/>What you’re really meant to do : a roadmap for reaching your unique potentialent://SD_ILS/0/SD_ILS:2100012025-10-02T13:14:49Z2025-10-02T13:14:49ZKaplan, Robert Steven<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781422189900<br/>Springboard : launching your personal search for success / G. Richard Shell.ent://SD_ILS/0/SD_ILS:2171032025-10-02T13:14:49Z2025-10-02T13:14:49ZShell, G. Richard, 1949-<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780241002834<br/>It Starts With Passion : Do What You Love and Love What You Doent://SD_ILS/0/SD_ILS:2702182025-10-02T13:14:49Z2025-10-02T13:14:49ZAbraham, Keith<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780730369479<br/>Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meetent://SD_ILS/0/SD_ILS:1912432025-10-02T13:14:49Z2025-10-02T13:14:49ZKaufman, Ron<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789810718329<br/>The Apple experience : the secrets of delivering insanely great customer serviceent://SD_ILS/0/SD_ILS:1849242025-10-02T13:14:49Z2025-10-02T13:14:49ZGallo, Carmine.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071793209<br/>UX best practices : how to achieve more impact with user experienceent://SD_ILS/0/SD_ILS:1849762025-10-02T13:14:49Z2025-10-02T13:14:49ZDegen, Helmut, 1964- Yuan, Xiaowei, 1963-<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071752510<br/>Winning the customer : turn consumers into fans and get them to spend moreent://SD_ILS/0/SD_ILS:1849782025-10-02T13:14:49Z2025-10-02T13:14:49ZImbriano, Lou<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071775267<br/>The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customersent://SD_ILS/0/SD_ILS:1858852025-10-02T13:14:49Z2025-10-02T13:14:49ZSoudagar, Reza Iyer, Vinay Hildebrand, Volker<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071786973<br/>Now, build a great business! : 7 ways to maximize your profits in any marketent://SD_ILS/0/SD_ILS:1412862025-10-02T13:14:49Z2025-10-02T13:14:49ZThompson, Mark Tracy, Brian.<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780814416976<br/>Shine : using brain science to get the best from your peopleent://SD_ILS/0/SD_ILS:1465932025-10-02T13:14:49Z2025-10-02T13:14:49ZHallowell, Edward M.<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781591399230<br/>Growth or bust! : proven turnaround strategies to grow your businessent://SD_ILS/0/SD_ILS:1851612025-10-02T13:14:49Z2025-10-02T13:14:49ZFaust, Mark.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781601631626<br/>Flourish: A Visionary New Understanding of Happiness and Well-beingent://SD_ILS/0/SD_ILS:1852962025-10-02T13:14:49Z2025-10-02T13:14:49ZSeligman<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Medan Idaman<br/>ISBN 9781439190760<br/>Lead with LUV : a different way to create real successent://SD_ILS/0/SD_ILS:1725652025-10-02T13:14:49Z2025-10-02T13:14:49ZBlanchard, Kenneth H. Barrett, Colleen<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780137039746<br/>Library technology reports : librarians' assessments of automation systems survey results, 2007-2010ent://SD_ILS/0/SD_ILS:1765022025-10-02T13:14:49Z2025-10-02T13:14:49ZBreeding, Marshall. Yelton, Andromeda<br/>For the last four years, Breeding has conducted an online survey to measure satisfaction with multiple aspects of the automation products used by libraries.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838958322<br/>The great workplace : how to build it, how to keep it, and why it mattersent://SD_ILS/0/SD_ILS:1471242025-10-02T13:14:49Z2025-10-02T13:14:49ZBurchell, Michael, 1967- Robin, Jennifer, 1974- Great Place to Work Institute<br/>"For 20 years, the Great Place to Work® Institute has been developing the annual ranking of the best companies to work for in the US and in 39 countries around the world. In the US, the ranking is published by FORTUNE and is best known as the FORTUNE 100 Best Companies to Work For. In 2010, the list included among its finalists: SAS, Google, REI, Scripps Health, Hoar Construction, DreamWorks Animation, Zappos.com, Salesforce.com, Cisco, Marriott Interntional, American Express, Mayo Clinic, Microsoft. Drawing on the Institute's wide and deep body of knowledge acquired in the process of producing this ranking, Institute senior consultant Michael Burchell and research fellow Jennifer Robin reveal that what separates the great from the good companies to work for is the leader's ability to create Trust, Pride and Camaraderie in their companies. THE GREAT WORKPLACE explains the concept of a Great Place to Work--defined as one in which employees trust the people they work for, have pride in what they do, and enjoy the people they work with--and demystifies the Institute's Great Place to Work model, developed in 1984 and validated through its enduring resonance in both the United States and in 40 countries around the world. It also answers the fundamental question, "What is the business value of creating a great workplace?" and brings the definition of a Great Place to Work alive with anecdotes, best practices, and quotes from employees working at the best workplaces in the US (and ranked in the list). Companies featured in the book include: General Mills, Google, Gore, Microsoft, PricewaterhouseCoopers, SAS, Scripps Health, Wegman's and S.C. Johnson. As organizations grapple with the complexity and challenges of leveraging human capital in today's hyper-competitive work world--and as the Institute increases its presence across the world--THE GREAT WORKPLACE will be the "must read" source for understanding the essential ingredients in and trends of great places to work"--<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470596265<br/>Dapatkan pekerjaan idaman anda, lakukan kerja yang anda sukaent://SD_ILS/0/SD_ILS:2098722025-10-02T13:14:49Z2025-10-02T13:14:49ZYap, C. K., 1970-<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9789675428654<br/>Happiness at work : maximizing your psychological capital fpr successent://SD_ILS/0/SD_ILS:1307152025-10-02T13:14:49Z2025-10-02T13:14:49ZPryce-Jones, Jessica<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470749463<br/>How companies win : profiting from demand-driven business models no matter what business you're inent://SD_ILS/0/SD_ILS:1371602025-10-02T13:14:49Z2025-10-02T13:14:49ZKash, Rick Calhoun, David<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780062000453<br/>Prescription for excellenceent://SD_ILS/0/SD_ILS:1677872025-10-02T13:14:49Z2025-10-02T13:14:49ZMichelli, Joseph A.<br/>2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Gombak Setia Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak<br/>ISBN 9780071773546<br/>Get the job you want, do the work you love!ent://SD_ILS/0/SD_ILS:1682222025-10-02T13:14:49Z2025-10-02T13:14:49ZYap, C. K., 1970-<br/>2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9789675428135<br/>Screw work, let's play : how to do what you love and get paid for itent://SD_ILS/0/SD_ILS:1844042025-10-02T13:14:49Z2025-10-02T13:14:49ZWilliams, John<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780273730934<br/>Assessing service quality : satisfying the expectations of library customersent://SD_ILS/0/SD_ILS:1873042025-10-02T13:14:49Z2025-10-02T13:14:49ZHernon, Peter. Altman, Ellen<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838910214<br/>Winning with customers: a playbook for B2Bent://SD_ILS/0/SD_ILS:1471712025-10-02T13:14:49Z2025-10-02T13:14:49ZPigues, D. Keith Alderman, Jerry D.<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470547991<br/>Rethinking learning for a digital age : how learners are shaping their own experiencesent://SD_ILS/0/SD_ILS:1474342025-10-02T13:14:49Z2025-10-02T13:14:49ZSharpe, Rhona, 1969- Beetham, Helen, 1967- Freitas, Sara de<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780415875431<br/>Wander woman : how high-achieving women find contentment and directionent://SD_ILS/0/SD_ILS:1473582025-10-02T13:14:49Z2025-10-02T13:14:49ZReynolds, Marcia<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781605093512<br/>Happiness at work : be resilient, motivated, and successful--no matter whatent://SD_ILS/0/SD_ILS:1481792025-10-02T13:14:49Z2025-10-02T13:14:49ZRao, Srikumar S., 1951-<br/>2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780071664325<br/>An insider's guide to better nursing home care : 75 tips you should knowent://SD_ILS/0/SD_ILS:1151902025-10-02T13:14:49Z2025-10-02T13:14:49ZReed, Donna M. 1962-<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781591026716<br/>A guide to lean six sigma management skillsent://SD_ILS/0/SD_ILS:1254092025-10-02T13:14:49Z2025-10-02T13:14:49ZGitlow, Howard S.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781420084160<br/>Personal decisions in the public square : beyond problem solving into positive sociologyent://SD_ILS/0/SD_ILS:1254142025-10-02T13:14:49Z2025-10-02T13:14:49ZStebbin, Robert A., 1938-<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781412808262<br/>The problems of workent://SD_ILS/0/SD_ILS:3056402025-10-02T13:14:49Z2025-10-02T13:14:49ZHubbard, L. Ron<br/>2009 2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781403168702<br/>Imbangkan kerja dan kehidupan anda : Bagaimana untuk mencapai yang terbaik dalam kerjaya anda di samping menjalani kehidupan yang sempurnaent://SD_ILS/0/SD_ILS:994452025-10-02T13:14:49Z2025-10-02T13:14:49ZTi Lian Cheong<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur<br/>ISBN 9789676121177<br/>No More MOndayent://SD_ILS/0/SD_ILS:1002332025-10-02T13:14:49Z2025-10-02T13:14:49ZMiller, Dan 2008<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur<br/>ISBN 9780385522526<br/>The best service is no service : how to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1010132025-10-02T13:14:49Z2025-10-02T13:14:49ZPrice, Bill David Jaffe<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470189085<br/>Tip menawan hati pelangganent://SD_ILS/0/SD_ILS:1194552025-10-02T13:14:49Z2025-10-02T13:14:49ZZainuddin Zakaria Ziadatul Hidayah Zakaria.<br/>2008<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833586219<br/>Satisfied customers tell three friends, angry customers tell 3,000 : Running a business in today's consumer-driven worldent://SD_ILS/0/SD_ILS:1064852025-10-02T13:14:49Z2025-10-02T13:14:49ZBlackshaw, Pete<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780385522724<br/>Imbangkan kerja dan kehidupan anda : Bagaimana untuk mencapai yang terbaik dalam kerjaya anda di samping menjalani kehidupan yang sempurnaent://SD_ILS/0/SD_ILS:1080252025-10-02T13:14:49Z2025-10-02T13:14:49ZTi Lian Cheong<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur<br/>ISBN 9789676121177<br/>One person multiple careers : a new model for work/ life successent://SD_ILS/0/SD_ILS:900032025-10-02T13:14:49Z2025-10-02T13:14:49ZAlboher, Marci<br/>2007<br/>Perpustakaan Jabatan Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9780446696975<br/>A good match : Library career opportunities for graduates of liberal art collegesent://SD_ILS/0/SD_ILS:1004102025-10-02T13:14:49Z2025-10-02T13:14:49ZWatson-Boone, Rebecca A.<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur<br/>ISBN 9780838909416<br/>Human Sigma : managing the employee-customer encounterent://SD_ILS/0/SD_ILS:1106392025-10-02T13:14:49Z2025-10-02T13:14:49ZFleming, John H.<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781595620163<br/>Employee research : how to increase employee involvement through consultationent://SD_ILS/0/SD_ILS:818382025-10-02T13:14:49Z2025-10-02T13:14:49ZGoudge, Peter.<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780749445409<br/>Record keeping in a hybrid environment : managing the creation, use, preservation and disposal of unpublished information objects in contextent://SD_ILS/0/SD_ILS:819922025-10-02T13:14:49Z2025-10-02T13:14:49ZTough, Alistair ed. Moss, Michael ed.<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781843341864<br/>Enabling end-users : information skills trainingent://SD_ILS/0/SD_ILS:820042025-10-02T13:14:49Z2025-10-02T13:14:49ZPoyner, Ann<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781843341093<br/>The 8th habit : from effectiveness to greatnessent://SD_ILS/0/SD_ILS:737362025-10-02T13:14:49Z2025-10-02T13:14:49ZCovey, Stephen R.<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780743287937<br/>The 8th habit : from effectiveness to greatnessent://SD_ILS/0/SD_ILS:1470042025-10-02T13:14:49Z2025-10-02T13:14:49ZCovey, Stephen R.<br/>2004<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781847391469<br/>Business process mappingent://SD_ILS/0/SD_ILS:51812025-10-02T13:14:49Z2025-10-02T13:14:49ZJacka, J. Mike Keller, Paulette J.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780471079774<br/>Stepping upent://SD_ILS/0/SD_ILS:58192025-10-02T13:14:49Z2025-10-02T13:14:49ZKazerounian, Nadine<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780077098025<br/>When customers think we dont care : ending action that self-destruct companies, customers service and jobsent://SD_ILS/0/SD_ILS:78292025-10-02T13:14:49Z2025-10-02T13:14:49ZBuchanan, Richard W.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780074709306<br/>Customer Chemistry : how to keep the customers you want-and say "Good-bye" to the ones you don'tent://SD_ILS/0/SD_ILS:80142025-10-02T13:14:49Z2025-10-02T13:14:49ZNaylor, Mary Greco, Susan<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780658001444<br/>Built for useent://SD_ILS/0/SD_ILS:84182025-10-02T13:14:49Z2025-10-02T13:14:49ZDonoghue, Karen<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071383042<br/>Built for use : driving profitability through the user experinceent://SD_ILS/0/SD_ILS:98572025-10-02T13:14:49Z2025-10-02T13:14:49ZDonoghue, Karen<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071383042<br/>When customers think we don't careent://SD_ILS/0/SD_ILS:102182025-10-02T13:14:49Z2025-10-02T13:14:49ZBuchanan, Richard W.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780074709306<br/>50 powerful ideasent://SD_ILS/0/SD_ILS:132632025-10-02T13:14:49Z2025-10-02T13:14:49ZTimm, Paul R.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781564145994<br/>The agenda : what every business must do to dominate the decadeent://SD_ILS/0/SD_ILS:102542025-10-02T13:14:49Z2025-10-02T13:14:49ZHammer, Michael<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780609609668<br/>12 Simple secrets of happiness at workent://SD_ILS/0/SD_ILS:130202025-10-02T13:14:49Z2025-10-02T13:14:49ZEkeren, Glenn Van<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780735202559<br/>Essentials of managing organisational behaviourent://SD_ILS/0/SD_ILS:201702025-10-02T13:14:49Z2025-10-02T13:14:49ZGeorge, Jennifer M. R. Jones, Gareth<br/>2000<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780201615487<br/>The market driven organizationent://SD_ILS/0/SD_ILS:105382025-10-02T13:14:49Z2025-10-02T13:14:49ZDay, George S.<br/>1999<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780684864679<br/>Knocks your socks off sellingent://SD_ILS/0/SD_ILS:1189262025-10-02T13:14:49Z2025-10-02T13:14:49ZGitomer, Jeffrey H. Zemke, Ron<br/>1999<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814470305<br/>Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayarent://SD_ILS/0/SD_ILS:2054002025-10-02T13:14:49Z2025-10-02T13:14:49ZTschohl, John<br/>1999<br/>Perpustakaan Kuala Lumpur Perpustakaan Jabatan<br/>ISBN 9789837204034<br/>Bagaimana menikmati hidup dan kerjaya andaent://SD_ILS/0/SD_ILS:4682025-10-02T13:14:49Z2025-10-02T13:14:49ZCarnegie, Dale<br/>1997<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9789676901521<br/>