Search Results for Satisfaction - Narrowed by: Management and EconomicSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dSatisfaction$0026qf$003dLOCATION$002509Shelf$002bLocation$0025091$00253ABUSS_ECO$002509Management$002band$002bEconomic$0026ps$003d300$0026isd$003dtrue?2025-10-02T22:55:20ZBusiness process mapping : improving customer satisfactionent://SD_ILS/0/SD_ILS:1306552025-10-02T22:55:20Z2025-10-02T22:55:20ZJacka, J. Mike<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470444580<br/>Streamlined process improvement : the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profitsent://SD_ILS/0/SD_ILS:1848172025-10-02T22:55:20Z2025-10-02T22:55:20ZHarrington, H. J. (H. James)<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071768634<br/>Life coaching for work : the simple formula for total job satisfactionent://SD_ILS/0/SD_ILS:1486192025-10-02T22:55:20Z2025-10-02T22:55:20ZMulligan, Eileen.<br/>2010 2000<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780749941802<br/>Happy at work : Ten steps to ultimate job satisfactionent://SD_ILS/0/SD_ILS:1040352025-10-02T22:55:20Z2025-10-02T22:55:20ZRowan, Sophie<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur<br/>ISBN 9780273714231<br/>Be The Most Productive Employee And Salesperson : Take The Challengeent://SD_ILS/0/SD_ILS:2759322025-10-02T22:55:20Z2025-10-02T22:55:20ZHeng, Clement<br/>2019<br/>Perpustakaan Kuala Lumpur Perpustakaan Medan Idaman Pustaka KL @ PPR Pinggiran Bukit Jalil Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9789671421611<br/>Great At Work : how top performers do less, work better, and achieve moreent://SD_ILS/0/SD_ILS:2660142025-10-02T22:55:20Z2025-10-02T22:55:20ZHansen, Morten T<br/>2018<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781471149078<br/>I don't Know What I Want, But I Know It's Not Thisent://SD_ILS/0/SD_ILS:2377732025-10-02T22:55:20Z2025-10-02T22:55:20ZJansen, Julie, author<br/>2016<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780143128519<br/>Stuff I wish I'd known when I started workingent://SD_ILS/0/SD_ILS:2277292025-10-02T22:55:20Z2025-10-02T22:55:20ZO'Connell, Fergus, author<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Muhibbah Perpustakaan Kuala Lumpur, Cawangan Jelatek Perpustakaan Kuala Lumpur, Cawangan Gombak Setia Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Sri Pantai<br/>ISBN 9780857085702<br/>Love your job : the new rules of career happinessent://SD_ILS/0/SD_ILS:2277692025-10-02T22:55:20Z2025-10-02T22:55:20ZHannon, Kerry, author<br/>2015<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Muhibbah Perpustakaan Kuala Lumpur, Cawangan Jelatek Perpustakaan Kuala Lumpur, Cawangan Gombak Setia Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118898062<br/>Your customer rules! : delivering the Me2B experiences that today's customers demandent://SD_ILS/0/SD_ILS:2303832025-10-02T22:55:20Z2025-10-02T22:55:20ZPrice, Bill Jaffe, David, 1963- author<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118954775<br/>Do over : rescue Monday, reinvent your work, and never get stuckent://SD_ILS/0/SD_ILS:2340852025-10-02T22:55:20Z2025-10-02T22:55:20ZAcuff, Jonathan, author<br/>2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781591847618<br/>Do cool sh*t : quit your day job, start your own business, and live happily ever afterent://SD_ILS/0/SD_ILS:2086782025-10-02T22:55:20Z2025-10-02T22:55:20ZAgrawal, Miki, author<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780062261533<br/>No excuses : how you can turn any workplace into a great oneent://SD_ILS/0/SD_ILS:2093892025-10-02T22:55:20Z2025-10-02T22:55:20ZRobin, Jennifer, 1974- Burchell, Michael, 1967-<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781118352427<br/>Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinaryent://SD_ILS/0/SD_ILS:2198652025-10-02T22:55:20Z2025-10-02T22:55:20ZCurtin, Steve<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814432808<br/>Springboard : launching your personal search for success / G. Richard Shell.ent://SD_ILS/0/SD_ILS:2171032025-10-02T22:55:20Z2025-10-02T22:55:20ZShell, G. Richard, 1949-<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780241002834<br/>Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meetent://SD_ILS/0/SD_ILS:1912432025-10-02T22:55:20Z2025-10-02T22:55:20ZKaufman, Ron<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789810718329<br/>The Apple experience : the secrets of delivering insanely great customer serviceent://SD_ILS/0/SD_ILS:1849242025-10-02T22:55:20Z2025-10-02T22:55:20ZGallo, Carmine.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071793209<br/>Winning the customer : turn consumers into fans and get them to spend moreent://SD_ILS/0/SD_ILS:1849782025-10-02T22:55:20Z2025-10-02T22:55:20ZImbriano, Lou<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071775267<br/>The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customersent://SD_ILS/0/SD_ILS:1858852025-10-02T22:55:20Z2025-10-02T22:55:20ZSoudagar, Reza Iyer, Vinay Hildebrand, Volker<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071786973<br/>Now, build a great business! : 7 ways to maximize your profits in any marketent://SD_ILS/0/SD_ILS:1412862025-10-02T22:55:20Z2025-10-02T22:55:20ZThompson, Mark Tracy, Brian.<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780814416976<br/>Shine : using brain science to get the best from your peopleent://SD_ILS/0/SD_ILS:1465932025-10-02T22:55:20Z2025-10-02T22:55:20ZHallowell, Edward M.<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781591399230<br/>Growth or bust! : proven turnaround strategies to grow your businessent://SD_ILS/0/SD_ILS:1851612025-10-02T22:55:20Z2025-10-02T22:55:20ZFaust, Mark.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781601631626<br/>Lead with LUV : a different way to create real successent://SD_ILS/0/SD_ILS:1725652025-10-02T22:55:20Z2025-10-02T22:55:20ZBlanchard, Kenneth H. Barrett, Colleen<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780137039746<br/>The great workplace : how to build it, how to keep it, and why it mattersent://SD_ILS/0/SD_ILS:1471242025-10-02T22:55:20Z2025-10-02T22:55:20ZBurchell, Michael, 1967- Robin, Jennifer, 1974- Great Place to Work Institute<br/>"For 20 years, the Great Place to Work® Institute has been developing the annual ranking of the best companies to work for in the US and in 39 countries around the world. In the US, the ranking is published by FORTUNE and is best known as the FORTUNE 100 Best Companies to Work For. In 2010, the list included among its finalists: SAS, Google, REI, Scripps Health, Hoar Construction, DreamWorks Animation, Zappos.com, Salesforce.com, Cisco, Marriott Interntional, American Express, Mayo Clinic, Microsoft. Drawing on the Institute's wide and deep body of knowledge acquired in the process of producing this ranking, Institute senior consultant Michael Burchell and research fellow Jennifer Robin reveal that what separates the great from the good companies to work for is the leader's ability to create Trust, Pride and Camaraderie in their companies. THE GREAT WORKPLACE explains the concept of a Great Place to Work--defined as one in which employees trust the people they work for, have pride in what they do, and enjoy the people they work with--and demystifies the Institute's Great Place to Work model, developed in 1984 and validated through its enduring resonance in both the United States and in 40 countries around the world. It also answers the fundamental question, "What is the business value of creating a great workplace?" and brings the definition of a Great Place to Work alive with anecdotes, best practices, and quotes from employees working at the best workplaces in the US (and ranked in the list). Companies featured in the book include: General Mills, Google, Gore, Microsoft, PricewaterhouseCoopers, SAS, Scripps Health, Wegman's and S.C. Johnson. As organizations grapple with the complexity and challenges of leveraging human capital in today's hyper-competitive work world--and as the Institute increases its presence across the world--THE GREAT WORKPLACE will be the "must read" source for understanding the essential ingredients in and trends of great places to work"--<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470596265<br/>Dapatkan pekerjaan idaman anda, lakukan kerja yang anda sukaent://SD_ILS/0/SD_ILS:2098722025-10-02T22:55:20Z2025-10-02T22:55:20ZYap, C. K., 1970-<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9789675428654<br/>100 powerful ways to win & keep new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today!ent://SD_ILS/0/SD_ILS:1368882025-10-02T22:55:20Z2025-10-02T22:55:20ZTimm, Paul R.<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833246724<br/>How companies win : profiting from demand-driven business models no matter what business you're inent://SD_ILS/0/SD_ILS:1371602025-10-02T22:55:20Z2025-10-02T22:55:20ZKash, Rick Calhoun, David<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780062000453<br/>Pelanggan setia: pelanggan yang dapat membawa 100 pelanggan lainent://SD_ILS/0/SD_ILS:1423102025-10-02T22:55:20Z2025-10-02T22:55:20ZMd. Ali Berahim<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789673690213<br/>Prescription for excellenceent://SD_ILS/0/SD_ILS:1677872025-10-02T22:55:20Z2025-10-02T22:55:20ZMichelli, Joseph A.<br/>2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Gombak Setia Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak<br/>ISBN 9780071773546<br/>Winning with customers: a playbook for B2Bent://SD_ILS/0/SD_ILS:1471712025-10-02T22:55:20Z2025-10-02T22:55:20ZPigues, D. Keith Alderman, Jerry D.<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470547991<br/>Wander woman : how high-achieving women find contentment and directionent://SD_ILS/0/SD_ILS:1473582025-10-02T22:55:20Z2025-10-02T22:55:20ZReynolds, Marcia<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781605093512<br/>Happiness at work : be resilient, motivated, and successful--no matter whatent://SD_ILS/0/SD_ILS:1481792025-10-02T22:55:20Z2025-10-02T22:55:20ZRao, Srikumar S., 1951-<br/>2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780071664325<br/>A guide to lean six sigma management skillsent://SD_ILS/0/SD_ILS:1254092025-10-02T22:55:20Z2025-10-02T22:55:20ZGitlow, Howard S.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781420084160<br/>No More MOndayent://SD_ILS/0/SD_ILS:1002332025-10-02T22:55:20Z2025-10-02T22:55:20ZMiller, Dan 2008<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur<br/>ISBN 9780385522526<br/>The best service is no service : how to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1010132025-10-02T22:55:20Z2025-10-02T22:55:20ZPrice, Bill David Jaffe<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470189085<br/>What's the secrets?ent://SD_ILS/0/SD_ILS:1050372025-10-02T22:55:20Z2025-10-02T22:55:20ZDijulius, John R. 1964-<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780470196120<br/>Tip menawan hati pelangganent://SD_ILS/0/SD_ILS:1194552025-10-02T22:55:20Z2025-10-02T22:55:20ZZainuddin Zakaria Ziadatul Hidayah Zakaria.<br/>2008<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833586219<br/>Satisfied customers tell three friends, angry customers tell 3,000 : Running a business in today's consumer-driven worldent://SD_ILS/0/SD_ILS:1064852025-10-02T22:55:20Z2025-10-02T22:55:20ZBlackshaw, Pete<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780385522724<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1122462025-10-02T22:55:20Z2025-10-02T22:55:20ZPrice, Bill David Jaffe<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780470189085<br/>One person multiple careers : a new model for work/ life successent://SD_ILS/0/SD_ILS:900032025-10-02T22:55:20Z2025-10-02T22:55:20ZAlboher, Marci<br/>2007<br/>Perpustakaan Jabatan Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9780446696975<br/>Human Sigma : managing the employee-customer encounterent://SD_ILS/0/SD_ILS:1106392025-10-02T22:55:20Z2025-10-02T22:55:20ZFleming, John H.<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781595620163<br/>Employee research : how to increase employee involvement through consultationent://SD_ILS/0/SD_ILS:815652025-10-02T22:55:20Z2025-10-02T22:55:20ZGoudge, Peter.<br/>2006<br/>Perpustakaan Lembah Pantai<br/>ISBN 9780749445409<br/>Amaze your customer! : creative tips on winning and keeping your customersent://SD_ILS/0/SD_ILS:818282025-10-02T22:55:20Z2025-10-02T22:55:20ZZanetti, Daniel.<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780749445577<br/>Employee research : how to increase employee involvement through consultationent://SD_ILS/0/SD_ILS:818382025-10-02T22:55:20Z2025-10-02T22:55:20ZGoudge, Peter.<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780749445409<br/>The 8th habit : from effectiveness to greatnessent://SD_ILS/0/SD_ILS:1470042025-10-02T22:55:20Z2025-10-02T22:55:20ZCovey, Stephen R.<br/>2004<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781847391469<br/>Knocks your socks off sellingent://SD_ILS/0/SD_ILS:1189262025-10-02T22:55:20Z2025-10-02T22:55:20ZGitomer, Jeffrey H. Zemke, Ron<br/>1999<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814470305<br/>Bagaimana menikmati hidup dan kerjaya andaent://SD_ILS/0/SD_ILS:4682025-10-02T22:55:20Z2025-10-02T22:55:20ZCarnegie, Dale<br/>1997<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9789676901521<br/>