Search Results for Service industries - Narrowed by: Customer services SirsiDynix Enterprise http://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dService$002bindustries$0026qf$003dSUBJECT$002509Subject$002509Customer$002bservices$002509Customer$002bservices$0026ps$003d300? 2025-10-28T00:17:18Z Living innovation : competing in the 21st century access economy ent://SD_ILS/0/SD_ILS:240494 2025-10-28T00:17:18Z 2025-10-28T00:17:18Z Mathe, Herv&eacute;<br/>2016&#160;2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9789814719575<br/> A complete and balanced service scorecard : creating value through sustained performance improvement ent://SD_ILS/0/SD_ILS:113457 2025-10-28T00:17:18Z 2025-10-28T00:17:18Z Tyagi, Rajesh K.&#160;Gupta, Praveen<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780131986008<br/> The customer service activity book : 50 activities for inspiring exceptional service ent://SD_ILS/0/SD_ILS:123719 2025-10-28T00:17:18Z 2025-10-28T00:17:18Z Doane, Darryl S.&#160;Sloat, Rose D.<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780814472590<br/> Services marketing ent://SD_ILS/0/SD_ILS:19080 2025-10-28T00:17:18Z 2025-10-28T00:17:18Z Zeithaml, Valarie A.&#160;Bitner, Mary Jo<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780071199148<br/> The innovator's dilemma ent://SD_ILS/0/SD_ILS:59338 2025-10-28T00:17:18Z 2025-10-28T00:17:18Z Christensen , Clyton M.<br/>2002<br/>ISBN&#160;9780060521998<br/> The innovator's dilemma ent://SD_ILS/0/SD_ILS:59353 2025-10-28T00:17:18Z 2025-10-28T00:17:18Z Christensen , Clyton M.<br/>2002<br/>ISBN&#160;9780060521998<br/>