Search Results for Service industries - Narrowed by: Total quality management SirsiDynix Enterprise http://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dService$002bindustries$0026qf$003dSUBJECT$002509Subject$002509Total$002bquality$002bmanagement$002509Total$002bquality$002bmanagement$0026ps$003d300? 2025-10-28T09:02:37Z Lean six sigma for the office ent://SD_ILS/0/SD_ILS:124328 2025-10-28T09:02:37Z 2025-10-28T09:02:37Z Martin, James W.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781420068795<br/> A complete and balanced service scorecard : creating value through sustained performance improvement ent://SD_ILS/0/SD_ILS:113457 2025-10-28T09:02:37Z 2025-10-28T09:02:37Z Tyagi, Rajesh K.&#160;Gupta, Praveen<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780131986008<br/> Servise is front stage : Positioning services for value advantage ent://SD_ILS/0/SD_ILS:123929 2025-10-28T09:02:37Z 2025-10-28T09:02:37Z Teboul, James<br/>2006<br/>ISBN&#160;9780230006607<br/>