Search Results for Service industries -- Management - Narrowed by: EnglishSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dService$002bindustries$002b$002b--$002b$002bManagement$0026qf$003dLANGUAGE$002509Language$002509ENG$002509English$0026ps$003d300?2025-11-12T08:44:15ZROOTS AND ENABLERS OF SERVICE OPERATIONS EXCELLENCEent://SD_ILS/0/SD_ILS:2809082025-11-12T08:44:15Z2025-11-12T08:44:15ZFAZLI IDRIS<br/>2019<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789674128319<br/>Living innovation : competing in the 21st century access economyent://SD_ILS/0/SD_ILS:2404942025-11-12T08:44:15Z2025-11-12T08:44:15ZMathe, Hervé<br/>2016 2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9789814719575<br/>The customer service solution : managing emotions, trust, and control to win your customer's businessent://SD_ILS/0/SD_ILS:2198642025-11-12T08:44:15Z2025-11-12T08:44:15ZDasu, Sriram Chase, Richard B.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071809931<br/>Stewardship : choosing service over self-interestent://SD_ILS/0/SD_ILS:2199722025-11-12T08:44:15Z2025-11-12T08:44:15ZBlock, Peter.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781609948221<br/>The business solution to poverty : designing products and services for three billion new customersent://SD_ILS/0/SD_ILS:2113652025-11-12T08:44:15Z2025-11-12T08:44:15ZPolak, Paul. Warwick, Mal<br/>2013<br/>ISBN 9781609940775<br/>Uncommon service : how to win by putting customers at the core of your businessent://SD_ILS/0/SD_ILS:1861362025-11-12T08:44:15Z2025-11-12T08:44:15ZFrei, Frances Morriss, Anne<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781422133316<br/>Service business development : strategies for value creation in manufacturing firmsent://SD_ILS/0/SD_ILS:2050642025-11-12T08:44:15Z2025-11-12T08:44:15ZFischer, Thomas Gebauer, Heiko Fleisch, Elgar<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781107022454<br/>Service operations management : improving service deliveryent://SD_ILS/0/SD_ILS:2174482025-11-12T08:44:15Z2025-11-12T08:44:15ZJohnston, Robert, 1953- Clark, Graham, 1949- Shulver, Michael<br/>2012<br/>Perpustakaan Jabatan<br/>ISBN 9780273740483<br/>Service management : operations, strategy, information technologyent://SD_ILS/0/SD_ILS:1444222025-11-12T08:44:15Z2025-11-12T08:44:15ZFitzsimmons, James A.<br/>2011<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780071289276<br/>Design at your service : how to improve your business with the help of a designerent://SD_ILS/0/SD_ILS:1669272025-11-12T08:44:15Z2025-11-12T08:44:15ZVilades, Xenia<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9788492643561<br/>Marketing IT products and servicesent://SD_ILS/0/SD_ILS:1243322025-11-12T08:44:15Z2025-11-12T08:44:15ZKeyes, Jessica, 1950-<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781439803196<br/>Marketing IT products and services :ent://SD_ILS/0/SD_ILS:1259162025-11-12T08:44:15Z2025-11-12T08:44:15ZKeyes, Jessica, 1950-<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781439803196<br/>Lean six sigma for the officeent://SD_ILS/0/SD_ILS:1243282025-11-12T08:44:15Z2025-11-12T08:44:15ZMartin, James W.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781420068795<br/>The best service is no service : how to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1010132025-11-12T08:44:15Z2025-11-12T08:44:15ZPrice, Bill David Jaffe<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470189085<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1028692025-11-12T08:44:15Z2025-11-12T08:44:15ZPrice, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>The best service is no service : how to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1159832025-11-12T08:44:15Z2025-11-12T08:44:15ZPrice, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1122352025-11-12T08:44:15Z2025-11-12T08:44:15ZPrice, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1122462025-11-12T08:44:15Z2025-11-12T08:44:15ZPrice, Bill David Jaffe<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780470189085<br/>A complete and balanced service scorecard : creating value through sustained performance improvementent://SD_ILS/0/SD_ILS:1134572025-11-12T08:44:15Z2025-11-12T08:44:15ZTyagi, Rajesh K. Gupta, Praveen<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780131986008<br/>Services marketing : people, technology, strategyent://SD_ILS/0/SD_ILS:878632025-11-12T08:44:15Z2025-11-12T08:44:15ZLovelock, Christopher Wirtz, Jochen<br/>2007<br/>Perpustakaan Jabatan<br/>ISBN 9780132056762<br/>Chief customer officer : getting past lip service to passionate actionent://SD_ILS/0/SD_ILS:791332025-11-12T08:44:15Z2025-11-12T08:44:15ZBliss, Jeanne<br/>2006<br/>ISBN 9780787980948<br/>Managing innovation : new technology, new products, and new services in a global economyent://SD_ILS/0/SD_ILS:850862025-11-12T08:44:15Z2025-11-12T08:44:15ZEttlie, John E<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9780750678957<br/>Services marketing managementent://SD_ILS/0/SD_ILS:850932025-11-12T08:44:15Z2025-11-12T08:44:15ZMudie, Peter Pirrie , Angela<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9780750666749<br/>Servise is front stage : Positioning services for value advantageent://SD_ILS/0/SD_ILS:1239292025-11-12T08:44:15Z2025-11-12T08:44:15ZTeboul, James<br/>2006<br/>ISBN 9780230006607<br/>The innvator's solution : creating and sustaining successful growthent://SD_ILS/0/SD_ILS:957662025-11-12T08:44:15Z2025-11-12T08:44:15ZChristensen, Clayton M. Raynor, Michael E.<br/>2003<br/>Perpustakaan Jabatan<br/>ISBN 9781578518524<br/>The innovator's solutian: creating and sustaining successfull groetyent://SD_ILS/0/SD_ILS:966872025-11-12T08:44:15Z2025-11-12T08:44:15ZChristensen, Clayton M.<br/>2003<br/>ISBN 9781578518524<br/>quality second editionent://SD_ILS/0/SD_ILS:2814902025-11-12T08:44:15Z2025-11-12T08:44:15ZBeckford, John<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN Sumbangan (pbk.)<br/>Service America! : doing business in the new economyent://SD_ILS/0/SD_ILS:858732025-11-12T08:44:15Z2025-11-12T08:44:15ZAlbrecht, Karl<br/>1985<br/>ISBN 9780870946592<br/>