Search Results for Service industries - ManagementSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dService$002bindustries$002b-$002bManagement$0026ic$003dtrue$0026ps$003d300?dt=list2025-03-17T14:45:51ZRestructuring in the services industries : management reform and workplace relations in the UK service sectorent://SD_ILS/0/SD_ILS:461612025-03-17T14:45:51Z2025-03-17T14:45:51ZPoynter, Gavin, 1949-<br/>2000<br/>ISBN 9780720123418<br/>ROOTS AND ENABLERS OF SERVICE OPERATIONS EXCELLENCEent://SD_ILS/0/SD_ILS:2809082025-03-17T14:45:51Z2025-03-17T14:45:51ZFAZLI IDRIS<br/>2019<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789674128319<br/>Living innovation : competing in the 21st century access economyent://SD_ILS/0/SD_ILS:2404942025-03-17T14:45:51Z2025-03-17T14:45:51ZMathe, Hervé<br/>2016 2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9789814719575<br/>The customer service solution : managing emotions, trust, and control to win your customer's businessent://SD_ILS/0/SD_ILS:2198642025-03-17T14:45:51Z2025-03-17T14:45:51ZDasu, Sriram Chase, Richard B.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071809931<br/>Stewardship : choosing service over self-interestent://SD_ILS/0/SD_ILS:2199722025-03-17T14:45:51Z2025-03-17T14:45:51ZBlock, Peter.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781609948221<br/>The business solution to poverty : designing products and services for three billion new customersent://SD_ILS/0/SD_ILS:2113652025-03-17T14:45:51Z2025-03-17T14:45:51ZPolak, Paul. Warwick, Mal<br/>2013<br/>ISBN 9781609940775<br/>Uncommon service : how to win by putting customers at the core of your businessent://SD_ILS/0/SD_ILS:1861362025-03-17T14:45:51Z2025-03-17T14:45:51ZFrei, Frances Morriss, Anne<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781422133316<br/>Service business development : strategies for value creation in manufacturing firmsent://SD_ILS/0/SD_ILS:2050642025-03-17T14:45:51Z2025-03-17T14:45:51ZFischer, Thomas Gebauer, Heiko Fleisch, Elgar<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781107022454<br/>Service operations management : improving service deliveryent://SD_ILS/0/SD_ILS:2174482025-03-17T14:45:51Z2025-03-17T14:45:51ZJohnston, Robert, 1953- Clark, Graham, 1949- Shulver, Michael<br/>2012<br/>Perpustakaan Jabatan<br/>ISBN 9780273740483<br/>Service management : operations, strategy, information technologyent://SD_ILS/0/SD_ILS:1444222025-03-17T14:45:51Z2025-03-17T14:45:51ZFitzsimmons, James A.<br/>2011<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780071289276<br/>Design at your service : how to improve your business with the help of a designerent://SD_ILS/0/SD_ILS:1669272025-03-17T14:45:51Z2025-03-17T14:45:51ZVilades, Xenia<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9788492643561<br/>Marketing IT products and servicesent://SD_ILS/0/SD_ILS:1243322025-03-17T14:45:51Z2025-03-17T14:45:51ZKeyes, Jessica, 1950-<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781439803196<br/>Marketing IT products and services :ent://SD_ILS/0/SD_ILS:1259162025-03-17T14:45:51Z2025-03-17T14:45:51ZKeyes, Jessica, 1950-<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781439803196<br/>Lean six sigma for the officeent://SD_ILS/0/SD_ILS:1243282025-03-17T14:45:51Z2025-03-17T14:45:51ZMartin, James W.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781420068795<br/>The best service is no service : how to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1010132025-03-17T14:45:51Z2025-03-17T14:45:51ZPrice, Bill David Jaffe<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470189085<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1028692025-03-17T14:45:51Z2025-03-17T14:45:51ZPrice, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>The best service is no service : how to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1159832025-03-17T14:45:51Z2025-03-17T14:45:51ZPrice, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1122352025-03-17T14:45:51Z2025-03-17T14:45:51ZPrice, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1122462025-03-17T14:45:51Z2025-03-17T14:45:51ZPrice, Bill David Jaffe<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780470189085<br/>A complete and balanced service scorecard : creating value through sustained performance improvementent://SD_ILS/0/SD_ILS:1134572025-03-17T14:45:51Z2025-03-17T14:45:51ZTyagi, Rajesh K. Gupta, Praveen<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780131986008<br/>Services marketing : people, technology, strategyent://SD_ILS/0/SD_ILS:878632025-03-17T14:45:51Z2025-03-17T14:45:51ZLovelock, Christopher Wirtz, Jochen<br/>2007<br/>Perpustakaan Jabatan<br/>ISBN 9780132056762<br/>Chief customer officer : getting past lip service to passionate actionent://SD_ILS/0/SD_ILS:791332025-03-17T14:45:51Z2025-03-17T14:45:51ZBliss, Jeanne<br/>2006<br/>ISBN 9780787980948<br/>Managing innovation : new technology, new products, and new services in a global economyent://SD_ILS/0/SD_ILS:850862025-03-17T14:45:51Z2025-03-17T14:45:51ZEttlie, John E<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9780750678957<br/>Services marketing managementent://SD_ILS/0/SD_ILS:850932025-03-17T14:45:51Z2025-03-17T14:45:51ZMudie, Peter Pirrie , Angela<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9780750666749<br/>Servise is front stage : Positioning services for value advantageent://SD_ILS/0/SD_ILS:1239292025-03-17T14:45:51Z2025-03-17T14:45:51ZTeboul, James<br/>2006<br/>ISBN 9780230006607<br/>The innvator's solution : creating and sustaining successful growthent://SD_ILS/0/SD_ILS:957662025-03-17T14:45:51Z2025-03-17T14:45:51ZChristensen, Clayton M. Raynor, Michael E.<br/>2003<br/>Perpustakaan Jabatan<br/>ISBN 9781578518524<br/>The innovator's solutian: creating and sustaining successfull groetyent://SD_ILS/0/SD_ILS:966872025-03-17T14:45:51Z2025-03-17T14:45:51ZChristensen, Clayton M.<br/>2003<br/>ISBN 9781578518524<br/>Managing transport operationsent://SD_ILS/0/SD_ILS:210832025-03-17T14:45:51Z2025-03-17T14:45:51ZGubbins, Edmund J.<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780749439286<br/>Managing Services : Using Technology to Create Valueent://SD_ILS/0/SD_ILS:292442025-03-17T14:45:51Z2025-03-17T14:45:51ZDavis , Mark M.<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>The innovator's dilemmaent://SD_ILS/0/SD_ILS:593382025-03-17T14:45:51Z2025-03-17T14:45:51ZChristensen , Clyton M.<br/>2002<br/>ISBN 9780060521998<br/>The innovator's dilemmaent://SD_ILS/0/SD_ILS:593532025-03-17T14:45:51Z2025-03-17T14:45:51ZChristensen , Clyton M.<br/>2002<br/>ISBN 9780060521998<br/>Service America in the new economyent://SD_ILS/0/SD_ILS:198682025-03-17T14:45:51Z2025-03-17T14:45:51ZAlbrecht, Karl Zemke, Ron<br/>2002<br/>ISBN 9780071377225<br/>quality second editionent://SD_ILS/0/SD_ILS:2814902025-03-17T14:45:51Z2025-03-17T14:45:51ZBeckford, John<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN Sumbangan (pbk.)<br/>Market leadership strategies for servise companiesent://SD_ILS/0/SD_ILS:200452025-03-17T14:45:51Z2025-03-17T14:45:51ZTerrill, Craig Middlebrooks, Arthur<br/>2001<br/>ISBN 9780844224411<br/>Pengurusan projek sektor awam dari perspektif praktikalent://SD_ILS/0/SD_ILS:152842025-03-17T14:45:51Z2025-03-17T14:45:51ZLee, Kiyau Loo<br/>2000<br/>ISBN 9789679933789<br/>The process-centered enterprise: The Power of commitmentsent://SD_ILS/0/SD_ILS:232042025-03-17T14:45:51Z2025-03-17T14:45:51ZPall, Gabriel R.<br/>2000<br/>ISBN 9781574442397<br/>Restructuring in the service industries : managemnet reform and workplace relations in the UK service sectorent://SD_ILS/0/SD_ILS:456522025-03-17T14:45:51Z2025-03-17T14:45:51ZPoynter, Gavin<br/>2000<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780720123418<br/>Services marketing self-portraits : introspections, reflections and glimpses from the expertsent://SD_ILS/0/SD_ILS:461402025-03-17T14:45:51Z2025-03-17T14:45:51Z2000<br/>ISBN 9780877572893<br/>Service America! : doing business in the new economyent://SD_ILS/0/SD_ILS:858732025-03-17T14:45:51Z2025-03-17T14:45:51ZAlbrecht, Karl<br/>1985<br/>ISBN 9780870946592<br/>