Search Results for Service industries. - Narrowed by: Books SirsiDynix Enterprise http://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dService$002bindustries.$0026qf$003dFORMAT$002509Format$002509BOOK$002509Books$0026ps$003d300?dt=list 2025-03-19T11:12:16Z Working smart and small : The role of knowledge-based and service in industries in growth strategies for small states ent://SD_ILS/0/SD_ILS:108667 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Qurshi, Mahvash&#160;Velde, Dirk Willem te<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul&#160;Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780850928778<br/> Restructuring in the service industries : managemnet reform and workplace relations in the UK service sector ent://SD_ILS/0/SD_ILS:45652 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Poynter, Gavin<br/>2000<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780720123418<br/> Restructuring in the services industries : management reform and workplace relations in the UK service sector ent://SD_ILS/0/SD_ILS:46161 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Poynter, Gavin, 1949-<br/>2000<br/>ISBN&#160;9780720123418<br/> ROOTS AND ENABLERS OF SERVICE OPERATIONS EXCELLENCE ent://SD_ILS/0/SD_ILS:280908 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z FAZLI IDRIS<br/>2019<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9789674128319<br/> Akta Cukai Barang Dan Perkhidmatan 2014 (Akta 762), Peraturan-Peraturan &amp; Perintah-Perintah Terpilih GST : Hingga 1hb Mac 2018 ent://SD_ILS/0/SD_ILS:256327 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Malaysia, jurisdiction governed.<br/>2018<br/>Pustaka KL @ Keramat<br/>ISBN&#160;9789678927116<br/> Valuers, Appraisers, Estate Agents And Property MAnagers Act 1981 (At 242) &amp; Rules : As At 1st March 2018 ent://SD_ILS/0/SD_ILS:256328 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Malaysia, jurisdiction governed.<br/>2018<br/>ISBN&#160;9789678927093<br/> Asas pengurusan inap desa di Malaysia ent://SD_ILS/0/SD_ILS:247089 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Maimunah Sulaiman, author&#160;Abd. Rahim Awang, author.&#160;Nuraisyah Chua Abdullah, 1975- author&#160;Mohd Raziff Jamaluddin, author&#160;Rozian Mohd Taha, author<br/>2017<br/>Perpustakaan Kuala Lumpur, Cawangan Setiawangsa&#160;Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak<br/>ISBN&#160;9789834619824<br/> Winning in Service Markets : Success through People, Technology and Strategy ent://SD_ILS/0/SD_ILS:254557 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Wirtz, Jochen<br/>2017<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781944659059<br/> Living innovation : competing in the 21st century access economy ent://SD_ILS/0/SD_ILS:240494 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Mathe, Herv&eacute;<br/>2016&#160;2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9789814719575<br/> A teen guide to buying goods and services ent://SD_ILS/0/SD_ILS:217735 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Gagne, Tammy.<br/>2014<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781612284729<br/> Goods And Services Tax Act 2014 (Act 762), Regulations &amp; Orders : (As At 25th August 2014) ent://SD_ILS/0/SD_ILS:218989 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Malaysia, jurisdiction governed.<br/>2014<br/>Perpustakaan Jabatan<br/>ISBN&#160;9789678924856<br/> Perkhidmatan &amp; pelancongan ent://SD_ILS/0/SD_ILS:196087 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Maruwiah Ahmat<br/>2013<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail&#160;Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak&#160;Perpustakaan Internet Bergerak<br/>ISBN&#160;9789675397806<br/> The customer service solution : managing emotions, trust, and control to win your customer's business ent://SD_ILS/0/SD_ILS:219864 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Dasu, Sriram&#160;Chase, Richard B.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780071809931<br/> Stewardship : choosing service over self-interest ent://SD_ILS/0/SD_ILS:219972 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Block, Peter.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781609948221<br/> The business solution to poverty : designing products and services for three billion new customers ent://SD_ILS/0/SD_ILS:211365 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Polak, Paul.&#160;Warwick, Mal<br/>2013<br/>ISBN&#160;9781609940775<br/> Pelancongan di Malaysia : isu-isu penyelidikan terpilih ent://SD_ILS/0/SD_ILS:186038 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Jabil Mapjabil&#160;Kadir Din<br/>2012<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Lembah Pantai<br/>ISBN&#160;9789675311857<br/> Uncommon service : how to win by putting customers at the core of your business ent://SD_ILS/0/SD_ILS:186136 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Frei, Frances&#160;Morriss, Anne<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781422133316<br/> Service business development : strategies for value creation in manufacturing firms ent://SD_ILS/0/SD_ILS:205064 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Fischer, Thomas&#160;Gebauer, Heiko&#160;Fleisch, Elgar<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781107022454<br/> How to work for an idiot : revised and expanded with more idiots, more insanity, and more incompetency : survive and thrive without killing your boss ent://SD_ILS/0/SD_ILS:207491 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Hoover, John, 1952-<br/>2012<br/>Perpustakaan Kuala Lumpur&#160;Pustaka KL @ Keramat<br/>ISBN&#160;9789833832637<br/> Standard work for lean healthcare ent://SD_ILS/0/SD_ILS:210997 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Jackson, Thomas Lindsay, 1949-<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781439837412<br/> Service operations management : improving service delivery ent://SD_ILS/0/SD_ILS:217448 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Johnston, Robert, 1953-&#160;Clark, Graham, 1949-&#160;Shulver, Michael<br/>2012<br/>Perpustakaan Jabatan<br/>ISBN&#160;9780273740483<br/> Service management : operations, strategy, information technology ent://SD_ILS/0/SD_ILS:144422 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Fitzsimmons, James A.<br/>2011<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780071289276<br/> Design at your service : how to improve your business with the help of a designer ent://SD_ILS/0/SD_ILS:166927 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Vilades, Xenia<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9788492643561<br/> Working for the state : employment relations in the public services ent://SD_ILS/0/SD_ILS:185886 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Corby, Susan, 1941-&#160;Symon, Graham<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780230278639<br/> Sales &amp; service excellence ent://SD_ILS/0/SD_ILS:175170 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Leadbetter, Jane<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781852526719<br/> Occupational emergency medicine ent://SD_ILS/0/SD_ILS:147313 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Greenberg, Michael I.&#160;Madsen, James M.<br/>2011<br/>Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy1013/2010027212-b.html">http://catdir.loc.gov/catdir/enhancements/fy1013/2010027212-b.html</a>&#160;Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1013/2010027212-d.html">http://catdir.loc.gov/catdir/enhancements/fy1013/2010027212-d.html</a>&#160;Table of contents only <a href="http://catdir.loc.gov/catdir/enhancements/fy1013/2010027212-t.html">http://catdir.loc.gov/catdir/enhancements/fy1013/2010027212-t.html</a><br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781405180719<br/> Marketing IT products and services ent://SD_ILS/0/SD_ILS:124332 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Keyes, Jessica, 1950-<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781439803196<br/> Marketing IT products and services : ent://SD_ILS/0/SD_ILS:125916 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Keyes, Jessica, 1950-<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781439803196<br/> Six steps creating profit : a guide for small and mid-sized service-based businesses ent://SD_ILS/0/SD_ILS:141349 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Sigmon, Patricia.<br/>2010<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780470554258<br/> The handbook of innovation and services : a multi-disciplinary perspective ent://SD_ILS/0/SD_ILS:186233 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Gallouj, Faiz&#160;Djellal, Faridah<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781849803748<br/> Indulgence in death ent://SD_ILS/0/SD_ILS:187382 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Robb, J. D., 1950-<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781594134470<br/> Lean six sigma for the office ent://SD_ILS/0/SD_ILS:124328 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Martin, James W.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781420068795<br/> Essentials of servives marketing ent://SD_ILS/0/SD_ILS:124571 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Lovelock, Christopher&#160;Wirtz, Jochen&#160;Chew, Patricia<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9789810679958<br/> Working bodies : interactive service employment and workplace identities ent://SD_ILS/0/SD_ILS:130893 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z McDowell, Linda.<br/>2009<br/>ISBN&#160;9781405159784<br/> Working bodies : interactive service employment and workplace identities ent://SD_ILS/0/SD_ILS:132952 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z McDowell, Linda.<br/>2009<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781405159784<br/> The best service is no service : how to liberate your customers from customer service, keep them happy &amp; control costs ent://SD_ILS/0/SD_ILS:101013 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Price, Bill&#160;David Jaffe<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780470189085<br/> The best service is no service : How to liberate your customers from customer service, keep them happy &amp; control costs ent://SD_ILS/0/SD_ILS:102869 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Price, Bill&#160;David Jaffe<br/>2008<br/>ISBN&#160;9780470189085<br/> The marketing of technology intensive products and services : driving innovations for non-marketers ent://SD_ILS/0/SD_ILS:115511 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Corsi, Patrick<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781848211049<br/> The best service is no service : how to liberate your customers from customer service, keep them happy &amp; control costs ent://SD_ILS/0/SD_ILS:115983 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Price, Bill&#160;David Jaffe<br/>2008<br/>ISBN&#160;9780470189085<br/> The best service is no service : How to liberate your customers from customer service, keep them happy &amp; control costs ent://SD_ILS/0/SD_ILS:112235 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Price, Bill&#160;David Jaffe<br/>2008<br/>ISBN&#160;9780470189085<br/> The best service is no service : How to liberate your customers from customer service, keep them happy &amp; control costs ent://SD_ILS/0/SD_ILS:112246 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Price, Bill&#160;David Jaffe<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN&#160;9780470189085<br/> Living service : how to delever the service of the future today ent://SD_ILS/0/SD_ILS:113418 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Silvester, Marc&#160;Mohi Ahmaed<br/>2008<br/>ISBN&#160;9780273715351<br/> A complete and balanced service scorecard : creating value through sustained performance improvement ent://SD_ILS/0/SD_ILS:113457 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Tyagi, Rajesh K.&#160;Gupta, Praveen<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780131986008<br/> Measuring marketing : 103 keys metrics every marketer needs ent://SD_ILS/0/SD_ILS:79026 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Davis, John<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780470821329<br/> Services Marketing : An Asia-Pasific and Australian perspective ent://SD_ILS/0/SD_ILS:100095 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Patterson, Paul<br/>2007<br/>ISBN&#160;9780733986789<br/> Services marketing : people, technology, strategy ent://SD_ILS/0/SD_ILS:87863 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Lovelock, Christopher&#160;Wirtz, Jochen<br/>2007<br/>Perpustakaan Jabatan<br/>ISBN&#160;9780132056762<br/> Chief customer officer : getting past lip service to passionate action ent://SD_ILS/0/SD_ILS:79133 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Bliss, Jeanne<br/>2006<br/>ISBN&#160;9780787980948<br/> Managing innovation : new technology, new products, and new services in a global economy ent://SD_ILS/0/SD_ILS:85086 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Ettlie, John E<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN&#160;9780750678957<br/> Services marketing management ent://SD_ILS/0/SD_ILS:85093 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Mudie, Peter&#160;Pirrie , Angela<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN&#160;9780750666749<br/> Servise is front stage : Positioning services for value advantage ent://SD_ILS/0/SD_ILS:123929 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Teboul, James<br/>2006<br/>ISBN&#160;9780230006607<br/> Info millions : how to turn what you already know about your work, hobby, or personal interests into - ent://SD_ILS/0/SD_ILS:277880 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Serling, Bob<br/>2006<br/>ISBN&#160;9789833317363<br/> Services marketing in aisa ent://SD_ILS/0/SD_ILS:56237 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Wirtz, Jochen<br/>2005<br/>ISBN&#160;9789812449436<br/> Occupational safety and health in the emergency services ent://SD_ILS/0/SD_ILS:56869 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Angie, James S<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781401859039<br/> 202 services you can sell for big profits! ent://SD_ILS/0/SD_ILS:78203 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Stephenson, James, 1966-<br/>2005<br/>ISBN&#160;9781932531527<br/> Food Design ent://SD_ILS/0/SD_ILS:79925 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z 2005<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9783832790530<br/> The customer service activity book : 50 activities for inspiring exceptional service ent://SD_ILS/0/SD_ILS:123719 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Doane, Darryl S.&#160;Sloat, Rose D.<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780814472590<br/> Services marketing in Asia : A case book ent://SD_ILS/0/SD_ILS:70305 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Wirtz, Jochen&#160;Lovelock, Christopher<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9789812449436<br/> Services marketing in Asia ent://SD_ILS/0/SD_ILS:73003 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Wirtz, Jochen&#160;Lovelock, Christopher<br/>2005<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9789812449436<br/> Services marketing in Asia ent://SD_ILS/0/SD_ILS:73200 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Wirtz, Jochen&#160;Lovelock, Christopher<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN&#160;9789812449436<br/> Services marketing : text and cases040 ent://SD_ILS/0/SD_ILS:81745 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Nargundkar, Rajendra<br/>2004<br/>ISBN&#160;9780070585829<br/> Services marketing ent://SD_ILS/0/SD_ILS:19080 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Zeithaml, Valarie A.&#160;Bitner, Mary Jo<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780071199148<br/> The innvator's solution : creating and sustaining successful growth ent://SD_ILS/0/SD_ILS:95766 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Christensen, Clayton M.&#160;Raynor, Michael E.<br/>2003<br/>Perpustakaan Jabatan<br/>ISBN&#160;9781578518524<br/> The innovator's solutian: creating and sustaining successfull groety ent://SD_ILS/0/SD_ILS:96687 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Christensen, Clayton M.<br/>2003<br/>ISBN&#160;9781578518524<br/> Managing transport operations ent://SD_ILS/0/SD_ILS:21083 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Gubbins, Edmund J.<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780749439286<br/> Marketing ent://SD_ILS/0/SD_ILS:22062 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Crandall, Rick<br/>2003<br/>ISBN&#160;9780071398718<br/> Managing Services : Using Technology to Create Value ent://SD_ILS/0/SD_ILS:29244 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Davis , Mark M.<br/>2003<br/>Perpustakaan Kuala Lumpur<br/> The innovator's dilemma ent://SD_ILS/0/SD_ILS:59338 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Christensen , Clyton M.<br/>2002<br/>ISBN&#160;9780060521998<br/> The innovator's dilemma ent://SD_ILS/0/SD_ILS:59353 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Christensen , Clyton M.<br/>2002<br/>ISBN&#160;9780060521998<br/> FMM directory 2002 : Malaysian industries ent://SD_ILS/0/SD_ILS:6627 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z 2002<br/>Perpustakaan Kuala Lumpur<br/> Net sourcing : renting business applications and services over a network ent://SD_ILS/0/SD_ILS:11024 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Kern, Thomas&#160;Lacity, Mary Cecelia&#160;Willcocks, Leslie P.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780130923554<br/> Essentials of services marketing : concepts, strategies &amp; cases ent://SD_ILS/0/SD_ILS:13846 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Hoffman, K. Douglas&#160;Bateson, John E.G.<br/>2002<br/>ISBN&#160;9780030288920<br/> Uncommon Practice ent://SD_ILS/0/SD_ILS:16016 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z 2002<br/>ISBN&#160;9780273659365<br/> Innovation in the service economy ent://SD_ILS/0/SD_ILS:16231 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Gallouj, Faiz<br/>2002<br/>ISBN&#160;9781840646702<br/> Service America in the new economy ent://SD_ILS/0/SD_ILS:19868 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Albrecht, Karl&#160;Zemke, Ron<br/>2002<br/>ISBN&#160;9780071377225<br/> quality second edition ent://SD_ILS/0/SD_ILS:281490 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Beckford, John<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;Sumbangan (pbk.)<br/> The invisible touch ent://SD_ILS/0/SD_ILS:5765 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Beckwith, Harry<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781587990670<br/> Market leadership strategies for servise companies ent://SD_ILS/0/SD_ILS:20045 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Terrill, Craig&#160;Middlebrooks, Arthur<br/>2001<br/>ISBN&#160;9780844224411<br/> Services marketing people, technology, strategy ent://SD_ILS/0/SD_ILS:20167 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Lovelock, Christopher<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780130173928<br/> The invisible touch ent://SD_ILS/0/SD_ILS:3796 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Beckwith, Harry<br/>2000<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN&#160;9780446524179<br/> Pengurusan projek sektor awam dari perspektif praktikal ent://SD_ILS/0/SD_ILS:15284 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Lee, Kiyau Loo<br/>2000<br/>ISBN&#160;9789679933789<br/> The process-centered enterprise: The Power of commitments ent://SD_ILS/0/SD_ILS:23204 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Pall, Gabriel R.<br/>2000<br/>ISBN&#160;9781574442397<br/> Services marketing self-portraits : introspections, reflections and glimpses from the experts ent://SD_ILS/0/SD_ILS:46140 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z 2000<br/>ISBN&#160;9780877572893<br/> Crazy bosses: spotting them, serving them, surviving them ent://SD_ILS/0/SD_ILS:151619 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Bing, Stanley<br/>1992<br/>ISBN&#160;9780688070731<br/> Malaysian manufacturers exporters &amp; service companies ent://SD_ILS/0/SD_ILS:32843 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z 1988<br/>Perpustakaan Kuala Lumpur<br/> Service America! : doing business in the new economy ent://SD_ILS/0/SD_ILS:85873 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Albrecht, Karl<br/>1985<br/>ISBN&#160;9780870946592<br/> Goods And Services Tax Act 2014 (Act 762), Regulation &amp; Selected Orders GST : As At 20th 2017 ent://SD_ILS/0/SD_ILS:256323 2025-03-19T11:12:16Z 2025-03-19T11:12:16Z Malaysia, jurisdiction governed.<br/>ISBN&#160;9789678926492<br/>