Search Results for Total quality management in government SirsiDynix Enterprise http://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dTotal$002bquality$002bmanagement$002bin$002bgovernment$0026ps$003d300? 2026-05-25T03:43:21Z Public service performance : perspectives on measurement and management ent://SD_ILS/0/SD_ILS:188217 2026-05-25T03:43:21Z 2026-05-25T03:43:21Z Boyne, George A.<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780521172936<br/> Balanced scorecard step-by-step for government and nonprofit agencies ent://SD_ILS/0/SD_ILS:61641 2026-05-25T03:43:21Z 2026-05-25T03:43:21Z Niven, Paul R.<br/>2003<br/>ISBN&#160;9780471423287<br/>