Search Results for engineering (Management) - Narrowed by: 2009 SirsiDynix Enterprise http://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dengineering$002b$002528Management$002529$0026qf$003dPUBDATE$002509Publication$002bDate$0025092009$0025092009$0026ps$003d300?dt=list 2026-10-05T23:13:48Z Business process mapping : improving customer satisfaction ent://SD_ILS/0/SD_ILS:130655 2026-10-05T23:13:48Z 2026-10-05T23:13:48Z Jacka, J. Mike<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780470444580<br/> Business process mapping : improving customer satisfaction ent://SD_ILS/0/SD_ILS:132982 2026-10-05T23:13:48Z 2026-10-05T23:13:48Z Jacka, J. Mike<br/>2009<br/>ISBN&#160;9780470444580<br/>