Search Results for evaluations - Narrowed by: Hernon, Peter SirsiDynix Enterprise http://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003devaluations$0026qf$003dAUTHOR$002509Author$002509Hernon$00252C$002bPeter$002509Hernon$00252C$002bPeter$0026ps$003d300?dt=list 2026-10-06T09:23:13Z Assessing service quality : satisfying the expectations of library customers ent://SD_ILS/0/SD_ILS:231292 2026-10-06T09:23:13Z 2026-10-06T09:23:13Z Hernon, Peter&#160;Altman, Ellen.&#160;Dugan, Robert E., 1952-<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780838913086<br/> Managing with data : using ACRLMetrics and PLAmetrics ent://SD_ILS/0/SD_ILS:232509 2026-10-06T09:23:13Z 2026-10-06T09:23:13Z Hernon, Peter&#160;Dugan, Robert E., 1952-&#160;Matthews, Joseph R.<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780838912430<br/> Getting started with evaluation ent://SD_ILS/0/SD_ILS:232504 2026-10-06T09:23:13Z 2026-10-06T09:23:13Z Hernon, Peter&#160;Dugan, Robert E., 1952- author.&#160;Matthews, Joseph R., author.<br/>2014<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780838911952<br/>