Search Results for management - Narrowed by: Consumer satisfactionSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dmanagement$0026qf$003dSUBJECT$002509Subject$002509Consumer$002bsatisfaction$002509Consumer$002bsatisfaction$0026ps$003d300$0026isd$003dtrue?2025-09-30T22:57:11ZService strategy: management moves for customer resultsent://SD_ILS/0/SD_ILS:771242025-09-30T22:57:11Z2025-09-30T22:57:11ZHorovitz, Jacques<br/>2004<br/>ISBN 9780273675839<br/>Winning with customers: a playbook for B2Bent://SD_ILS/0/SD_ILS:1471712025-09-30T22:57:11Z2025-09-30T22:57:11ZPigues, D. Keith Alderman, Jerry D.<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470547991<br/>Business process mapping : improving customer satisfactionent://SD_ILS/0/SD_ILS:1306552025-09-30T22:57:11Z2025-09-30T22:57:11ZJacka, J. Mike<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470444580<br/>Business process mapping : improving customer satisfactionent://SD_ILS/0/SD_ILS:1329822025-09-30T22:57:11Z2025-09-30T22:57:11ZJacka, J. Mike<br/>2009<br/>ISBN 9780470444580<br/>The best service is no service : how to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1010132025-09-30T22:57:11Z2025-09-30T22:57:11ZPrice, Bill David Jaffe<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470189085<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1028692025-09-30T22:57:11Z2025-09-30T22:57:11ZPrice, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>The best service is no service : how to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1159832025-09-30T22:57:11Z2025-09-30T22:57:11ZPrice, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1122352025-09-30T22:57:11Z2025-09-30T22:57:11ZPrice, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1122462025-09-30T22:57:11Z2025-09-30T22:57:11ZPrice, Bill David Jaffe<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780470189085<br/>Human Sigma : managing the employee-customer encounterent://SD_ILS/0/SD_ILS:1106392025-09-30T22:57:11Z2025-09-30T22:57:11ZFleming, John H.<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781595620163<br/>Human Sigma : Managing the employee-customer encounterent://SD_ILS/0/SD_ILS:1109502025-09-30T22:57:11Z2025-09-30T22:57:11ZFleming, John H.<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781595620163<br/>Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referredent://SD_ILS/0/SD_ILS:771262025-09-30T22:57:11Z2025-09-30T22:57:11ZHeppell, Michael.<br/>2006<br/>ISBN 9780273707929<br/>The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competitionent://SD_ILS/0/SD_ILS:791292025-09-30T22:57:11Z2025-09-30T22:57:11ZRanadive, Vivek.<br/>2006<br/>ISBN 9780071450140<br/>Value-based marketing for bottom-line successent://SD_ILS/0/SD_ILS:207322025-09-30T22:57:11Z2025-09-30T22:57:11ZDe Bonis, J. Nicholas Balinski, Eric Allen, Phil<br/>2003<br/>ISBN 9780071396561<br/>Built for useent://SD_ILS/0/SD_ILS:84182025-09-30T22:57:11Z2025-09-30T22:57:11ZDonoghue, Karen<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071383042<br/>Built for use : driving profitability through the user experinceent://SD_ILS/0/SD_ILS:98572025-09-30T22:57:11Z2025-09-30T22:57:11ZDonoghue, Karen<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071383042<br/>50 powerful ideasent://SD_ILS/0/SD_ILS:132632025-09-30T22:57:11Z2025-09-30T22:57:11ZTimm, Paul R.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781564145994<br/>The market driven organizationent://SD_ILS/0/SD_ILS:105382025-09-30T22:57:11Z2025-09-30T22:57:11ZDay, George S.<br/>1999<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780684864679<br/>