Search Results for management - Narrowed by: Customer relations.SirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dmanagement$0026qf$003dSUBJECT$002509Subject$002509Customer$002brelations.$002509Customer$002brelations.$0026ps$003d300?2025-10-02T06:09:33ZImproving customer satisfaction, loyalty, and profit : an integrated measurement and management systement://SD_ILS/0/SD_ILS:1837232025-10-02T06:09:33Z2025-10-02T06:09:33ZJohnson, Michael D. (Michael David) Gustafsson, Anders, 1964-<br/>2000<br/>ISBN 9780787953102<br/>Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at workent://SD_ILS/0/SD_ILS:2110062025-10-02T06:09:33Z2025-10-02T06:09:33ZGrandey, Alicia Diefendorff, James Rupp, Deborah E., 1975-<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781848729490<br/>Leading libraries : how to create a service cultureent://SD_ILS/0/SD_ILS:2325052025-10-02T06:09:33Z2025-10-02T06:09:33ZVanDuinkerken, Wyoma Customer relations.<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780838913123<br/>The challenger customer : selling to the hidden influencer who can multiply your resultsent://SD_ILS/0/SD_ILS:2350702025-10-02T06:09:33Z2025-10-02T06:09:33ZAdamson, Brent, author Dixon, Matthew, 1972- author Spenner, Pat, author Toman, Nick, author<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781101980408<br/>Leading the Starbucks way : 5 principles for connecting with your customers, your products, and your peopleent://SD_ILS/0/SD_ILS:2119072025-10-02T06:09:33Z2025-10-02T06:09:33ZMichelli, Joseph A., 1960- author<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780071801256<br/>Romancing the brand : how brands create strong, intimate relationships with customersent://SD_ILS/0/SD_ILS:2135502025-10-02T06:09:33Z2025-10-02T06:09:33ZHalloran, Tim, 1969-<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781118611289<br/>Conversations that sell : collaborate with buyers and make every conversation countent://SD_ILS/0/SD_ILS:2009172025-10-02T06:09:33Z2025-10-02T06:09:33ZBleeke, Nancy Noel<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814431801<br/>Likeable business : why today's consumers demand more and how leaders can deliverent://SD_ILS/0/SD_ILS:2013432025-10-02T06:09:33Z2025-10-02T06:09:33ZKerpen, Dave.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780071800471<br/>Service failure : the real reasons employees struggle with customer service and what you can do about itent://SD_ILS/0/SD_ILS:2014102025-10-02T06:09:33Z2025-10-02T06:09:33ZToister, Jeff.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780814431993<br/>The customer service solution : managing emotions, trust, and control to win your customer's businessent://SD_ILS/0/SD_ILS:2198642025-10-02T06:09:33Z2025-10-02T06:09:33ZDasu, Sriram Chase, Richard B.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071809931<br/>Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagementent://SD_ILS/0/SD_ILS:2198932025-10-02T06:09:33Z2025-10-02T06:09:33ZPaharia, Rajat<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071813372<br/>The customer service survival kit : what to say to defuse even the worst customer situationsent://SD_ILS/0/SD_ILS:2199382025-10-02T06:09:33Z2025-10-02T06:09:33ZGallagher, Richard s<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814431832<br/>Uncommon service : how to win by putting customers at the core of your businessent://SD_ILS/0/SD_ILS:1861362025-10-02T06:09:33Z2025-10-02T06:09:33ZFrei, Frances Morriss, Anne<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781422133316<br/>The hidden wealth of customers : realizing the untapped value of your most important assetent://SD_ILS/0/SD_ILS:2135402025-10-02T06:09:33Z2025-10-02T06:09:33ZLee, William G.<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781422172315<br/>When core values are strategic : how the basic values of Procter & Gamble transformed leadership at Fortune 500 companiesent://SD_ILS/0/SD_ILS:2174762025-10-02T06:09:33Z2025-10-02T06:09:33ZTocquigny, Rick, 1955- Butcher, Andy<br/>2012<br/>Perpustakaan Jabatan<br/>ISBN 9780132905336<br/>The power of Foursquare : 7 innovative ways to get customers to check in wherever they areent://SD_ILS/0/SD_ILS:1849662025-10-02T06:09:33Z2025-10-02T06:09:33ZGallo , Carmine<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071773171<br/>Infinite possibility : creating customer value on the digital frontierent://SD_ILS/0/SD_ILS:1777402025-10-02T06:09:33Z2025-10-02T06:09:33ZPine, B. Joseph. Korn, Kim. C.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781605095639<br/>