SirsiDynix Enterprise http://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003doutsourcing$0026qf$003dPUBDATE$002509Publication$002bDate$0025092011$0025092011$0026ps$003d300? 2025-03-24T06:14:55Z ent://SD_ILS/0/SD_ILS:188348 2025-03-24T06:14:55Z 2025-03-24T06:14:55Z Vagadia, Bharat<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9783642222085<br/> ent://SD_ILS/0/SD_ILS:185181 2025-03-24T06:14:55Z 2025-03-24T06:14:55Z Conger, Sue A. Author<br/>As the economy moves toward a services orientation, companies are struggling with how to improve their offerings. Process management is a key component of the services that companies provide. This book has three main parts: mapping, improvement, and error-proofing and metrics. In the first part--mapping--the reader will learn how to map a process so that the map is immediately understandable for identifying the roles, work steps, and automation support used in process delivery. The second part--improvement--provides a series of techniques for defining, prioritizing, and analyzing problems from several perspectives. The first perspective is called &quot;leaning,&quot; and its purpose is to remove waste from an existing process. The second perspective is &quot;cleaning,&quot; during which the remaining steps following leaning are analyzed for possible improvement. The third perspective is &quot;greening,&quot; which explores opportunities and trade-offs for outsourcing, coproduction, and environmental improvements related to the process. The final third of the book--error-proofing and metrics--presents several techniques for ensuring risk mitigation for the new process and for measuring changes that define their impacts, and illustrates a method for proposing changes to executives in a &quot;case for change.&quot; Overall, the book provides a blueprint of how to develop a discipline for process management that applies to any type of work.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781606491294<br/>