Search Results for Conflict management.SirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pklsearchpage/pklsearchpage/qu$003dConflict$002bmanagement.$0026ps$003d300$0026isd$003dtrue?2026-10-05T03:59:32ZSharpening conflict managementent://SD_ILS/0/SD_ILS:129082026-10-05T03:59:32Z2026-10-05T03:59:32ZBock, Joseph G. Bock, Joseph G.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780275974008<br/>Conflict management : resolving disagreements in the workplaceent://SD_ILS/0/SD_ILS:758672026-10-05T03:59:32Z2026-10-05T03:59:32ZKindler, Herb Kindler, Herb<br/>2006<br/>ISBN 9781418862626<br/>Conflict management for libraries : strategies for a positive, productive workplaceent://SD_ILS/0/SD_ILS:929642026-10-05T03:59:32Z2026-10-05T03:59:32ZMontgomery, Jack G. Cook, Eleanor I. Wagner, Patricia Jean Hubbard, Glenda T. Montgomery, Jack G.<br/>2005<br/>ISBN 9780838908907<br/>EFFECTS OF CONFLICT TOWARDS THE SOCIAL DYNAMICS OF THE SELF-MANAGED PROJECT TEAMSent://SD_ILS/0/SD_ILS:2812202026-10-05T03:59:32Z2026-10-05T03:59:32ZZaleha Yazid Zaleha Yazid<br/>2020<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9789674129910<br/>Penyelesaian Konflik Dalam Kesusasteraan Melayuent://SD_ILS/0/SD_ILS:2718152026-10-05T03:59:32Z2026-10-05T03:59:32ZSiti Hajar Che Man Che Su Yaakub Siti Hajar Che Man Che Su Yaakub<br/>2019<br/>Perpustakaan Kuala Lumpur Perpustakaan Medan Idaman Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Lembah Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789674613440<br/>Community Mediation In Malaysiaent://SD_ILS/0/SD_ILS:2609042026-10-05T03:59:32Z2026-10-05T03:59:32ZKhan, Hanna Ambaras, Nora Abdul Hak, author. Khan, Hanna Ambaras, Nora Abdul Hak, author.<br/>2018<br/>Perpustakaan Lembah Pantai Perpustakaan Medan Idaman Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789834619978<br/>Collaborating With The Enemy : How To Work With People You Don't Agree With Or Like Or Trustent://SD_ILS/0/SD_ILS:2562482026-10-05T03:59:32Z2026-10-05T03:59:32ZKahane, Adam Kahane, Adam<br/>2017<br/>ISBN 9781626568228<br/>The spirit of dialogue : lessons from faith traditions in transforming conflictent://SD_ILS/0/SD_ILS:2674452026-10-05T03:59:32Z2026-10-05T03:59:32ZWolf, Aaron T. Wolf, Aaron T.<br/>2017<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781610916172<br/>Effective Difficult Conversations : A Step-By-Step Guideent://SD_ILS/0/SD_ILS:2690792026-10-05T03:59:32Z2026-10-05T03:59:32ZSoehner, Catherine Soehner, Catherine<br/>2017<br/>ISBN 9780838914953<br/>Guidance for Every Child: Teaching Young Children to Manage Conflictent://SD_ILS/0/SD_ILS:2691242026-10-05T03:59:32Z2026-10-05T03:59:32ZGartrell, Dan Gartrell, Dan<br/>2017<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781605545370<br/>The elephant in the boardroom : how leaders use and manage conflict to reach greater levels of successent://SD_ILS/0/SD_ILS:2386412026-10-05T03:59:32Z2026-10-05T03:59:32Z2016<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781632650153<br/>Turning Gen Y on : what every leader needs to know about recruiting and retaining the millennialsent://SD_ILS/0/SD_ILS:2405112026-10-05T03:59:32Z2026-10-05T03:59:32ZNeubronner, Marion Neubronner, Marion<br/>2016<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9789810983208<br/>Working with difficult people : handling the ten types of problem people without losing your mindent://SD_ILS/0/SD_ILS:2509662026-10-05T03:59:32Z2026-10-05T03:59:32ZHakim, Amy Cooper Solomon, Muriel Hakim, Amy Cooper Solomon, Muriel<br/>2016<br/>Perpustakaan Medan Idaman<br/>ISBN 9780143111870<br/>Restore the respect : how to mediate school conflicts and keep students learningent://SD_ILS/0/SD_ILS:2538812026-10-05T03:59:32Z2026-10-05T03:59:32ZGross,Ondine Gross,Ondine<br/>2016<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781598579420<br/>How to deal with difficult people : smart tactics for overcoming the problem people in your lifeent://SD_ILS/0/SD_ILS:2281692026-10-05T03:59:32Z2026-10-05T03:59:32ZHasson, Gill Hasson, Gill<br/>2015<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Muhibbah Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Kuala Lumpur, Cawangan Gombak Setia Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak<br/>ISBN 9780857085672<br/>How to have that difficult conversation : gaining the skills for honest and meaningful communicationent://SD_ILS/0/SD_ILS:2380682026-10-05T03:59:32Z2026-10-05T03:59:32ZCloud, Henry Townsend, John Sims, 1952- author. Cloud, Henry Townsend, John Sims, 1952- author.<br/>2015<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780310342564<br/>Management efficacy : wisdom from the Indian Bhagavad Gita and the Chinese Art of Warent://SD_ILS/0/SD_ILS:2088832026-10-05T03:59:32Z2026-10-05T03:59:32ZChow, Charles, author Chow, Charles, author<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Jabatan<br/>ISBN 9781259071089<br/>The exchange strategy for managing conflict in health care : how to defuse emotions and create solutions when the stakes are highent://SD_ILS/0/SD_ILS:2014062026-10-05T03:59:32Z2026-10-05T03:59:32ZDinkin, Steven Filner, Barbara Maxwell, Lisa, M.A. Dinkin, Steven Filner, Barbara<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780071801966<br/>I hear you : repair communication breakdowns, negotiate successfully, and build consensus... in three simple stepsent://SD_ILS/0/SD_ILS:2199022026-10-05T03:59:32Z2026-10-05T03:59:32ZEbenstein, Donny Ebenstein, Donny<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814432198<br/>He wins, she wins : learning the art of marital negotiationent://SD_ILS/0/SD_ILS:2250622026-10-05T03:59:32Z2026-10-05T03:59:32ZHarley, Willard F. Harley, Willard F.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780800722517<br/>Conflict survival kit : tools for resolving conflict at workent://SD_ILS/0/SD_ILS:2174432026-10-05T03:59:32Z2026-10-05T03:59:32ZGriffith, Dan (Daniel B.) Goodwin, Cliff, 1948- Goodwin, Cliff, 1948- Conflict survival kit Griffith, Dan (Daniel B.) Goodwin, Cliff, 1948-<br/>2013<br/>Perpustakaan Jabatan<br/>ISBN 9780132741057<br/>Conflict assessment and peacebuilding planning : toward a participatory approach to human securityent://SD_ILS/0/SD_ILS:2187382026-10-05T03:59:32Z2026-10-05T03:59:32ZSchirch, Lisa Schirch, Lisa<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781565495784<br/>Modern civility : etiquette for dealing with annoying, angry, and difficult peopleent://SD_ILS/0/SD_ILS:2302702026-10-05T03:59:32Z2026-10-05T03:59:32ZLett, Cynthia W. Lett, Cynthia W.<br/>2013<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781626364127<br/>Konflik global yang diingatient://SD_ILS/0/SD_ILS:1800722026-10-05T03:59:32Z2026-10-05T03:59:32ZAhmad Kamil Mohd Ali Ahmad Kamil Mohd Ali<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Gombak Setia Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789670375076<br/>Pengenalan kepada pengurusan konflik antarabangsaent://SD_ILS/0/SD_ILS:2215672026-10-05T03:59:32Z2026-10-05T03:59:32ZMohd. Foad Sakdan Muhammad Fuad Othman Mohd. Foad Sakdan Muhammad Fuad Othman<br/>2012<br/>Perpustakaan Lembah Pantai<br/>ISBN 9789675311468<br/>Teknik terhebat kuasai pembawa masalahent://SD_ILS/0/SD_ILS:2219692026-10-05T03:59:32Z2026-10-05T03:59:32ZBrown, David Md. Hazali Hasan Brown, David Md. Hazali Hasan<br/>2012<br/>Perpustakaan Lembah Pantai<br/>ISBN 9789673691395<br/>Transformative scenario planning : working together to change the futureent://SD_ILS/0/SD_ILS:2100162026-10-05T03:59:32Z2026-10-05T03:59:32ZKahane, Adam. Kahane, Adam.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781609944902<br/>Conflict resolution smarts : how to communicate, negotiate, compromise, and moreent://SD_ILS/0/SD_ILS:2108972026-10-05T03:59:32Z2026-10-05T03:59:32ZDoeden, Matt. Doeden, Matt.<br/>2012<br/>ISBN 9780761370208<br/>Have a nice conflict : how to find success and satisfaction in the most unlikely placesent://SD_ILS/0/SD_ILS:2870202026-10-05T03:59:32Z2026-10-05T03:59:32ZScudder, Tim, 1965- Patterson, Michael, 1961- Mitchell, Kent, 1972- Scudder, Tim, 1965- Patterson, Michael, 1961-<br/>2012<br/>Pustaka KL @ Keramat<br/>ISBN 9781118202760<br/>Managing professionalsent://SD_ILS/0/SD_ILS:1916702026-10-05T03:59:32Z2026-10-05T03:59:32ZBruijn, J. A. de, 1962- Bruijn, J. A. de, 1962-<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780415565080<br/>Contesting development : participatory projects and local conflict dynamics in Indonesiaent://SD_ILS/0/SD_ILS:1619622026-10-05T03:59:32Z2026-10-05T03:59:32ZBarron, Patrick, 1977- Diprose, Rachael Woolcock, Michael J. V., 1964- Barron, Patrick, 1977- Diprose, Rachael<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780300126310<br/>Conflict 101 : a manager's guide to resolving problems so everyone can get back to workent://SD_ILS/0/SD_ILS:1688072026-10-05T03:59:32Z2026-10-05T03:59:32ZShearouse, Susan H. Shearouse, Susan H.<br/>2011<br/>ISBN 9780814417119<br/>Perfect phrases for conflict resolution : hundreds of ready-to-use phrases for encouraging a more productive and efficient work environmentent://SD_ILS/0/SD_ILS:1858912026-10-05T03:59:32Z2026-10-05T03:59:32ZPolsky, Lawrence. Gerschel, Antoine. Polsky, Lawrence. Gerschel, Antoine.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071756167<br/>Konflikent://SD_ILS/0/SD_ILS:1860282026-10-05T03:59:32Z2026-10-05T03:59:32ZAmran Hassan Amran Hassan<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9789675457548<br/>Defusing the angry patron : a how-to-do-it manual for librariansent://SD_ILS/0/SD_ILS:2162282026-10-05T03:59:32Z2026-10-05T03:59:32ZRubin, Rhea Joyce, 1950- Rubin, Rhea Joyce, 1950-<br/>2011<br/>ISBN 9781555707316<br/>Meja runding : dari konflik ke solusi strategikent://SD_ILS/0/SD_ILS:1299972026-10-05T03:59:32Z2026-10-05T03:59:32ZImran Yusuf Imran Yusuf<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Sri Sabah<br/>ISBN 9789675226960<br/>The big book of conflict resolution games : quick, effective activities to improve communication, trust, and collaborationent://SD_ILS/0/SD_ILS:1327312026-10-05T03:59:32Z2026-10-05T03:59:32ZScannell, Mary, 1959- Scannell, Mary, 1959-<br/>2010<br/>ISBN 9780071742245<br/>Bargaining with the devil : when to negotiate, when to fightent://SD_ILS/0/SD_ILS:1336142026-10-05T03:59:32Z2026-10-05T03:59:32ZMnookin, Robert Mnookin, Robert<br/>2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Jabatan<br/>ISBN 9781416583325<br/>How people tick : a guide to over 50 types of difficult people and how to handle thement://SD_ILS/0/SD_ILS:1340912026-10-05T03:59:32Z2026-10-05T03:59:32ZLeibling, Mike Leibling, Mike<br/>2010<br/>Perpustakaan Jabatan<br/>ISBN 9780749454593<br/>How people tick : a guide to over 50 types of difficult people and how to handle thement://SD_ILS/0/SD_ILS:1353002026-10-05T03:59:32Z2026-10-05T03:59:32ZLeibling, Mike Leibling, Mike<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780749454593<br/>How people tick : a guide to over 50 types of difficult people and how to handle thement://SD_ILS/0/SD_ILS:1357882026-10-05T03:59:32Z2026-10-05T03:59:32ZLeibling, Mike Leibling, Mike<br/>2010<br/>ISBN 9780749454593<br/>How people tick : a guide to over 50 types of difficult people and how to handle thement://SD_ILS/0/SD_ILS:1361252026-10-05T03:59:32Z2026-10-05T03:59:32ZLeibling, Mike Leibling, Mike<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780749454593<br/>Comebacks at work : using conversation to master confrontationent://SD_ILS/0/SD_ILS:1371612026-10-05T03:59:32Z2026-10-05T03:59:32ZReardon, Kathleen Kelley Noblet, Christopher T. Reardon, Kathleen Kelley Noblet, Christopher T.<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780061771026<br/>Security and development : searching for critical connectionsent://SD_ILS/0/SD_ILS:1467052026-10-05T03:59:32Z2026-10-05T03:59:32ZTschirgi, Neclâ Yongac̦oğlu, 1946- Lund, Michael S., 1941- Mancini, Francesco, 1969- International Peace Institute Tschirgi, Neclâ Yongac̦oğlu, 1946-<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781588266927<br/>Bargaining with the devil : when to negotiate, when to fightent://SD_ILS/0/SD_ILS:1775422026-10-05T03:59:32Z2026-10-05T03:59:32ZMnookin, Robert H. Mnookin, Robert H.<br/>2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781416583332<br/>Employee training and developmentent://SD_ILS/0/SD_ILS:2156672026-10-05T03:59:32Z2026-10-05T03:59:32ZNoe, Raymond A. Noe, Raymond A.<br/>"Raymond Noe's Employee Training and Development sets the standard in this course area. First introduced in 1998, ETD became the market-defining text within 6 months of publication. Its popularity is due to its lively writing style and relevant examples of the most up-to-date developments in training, research and practice, including the strategic role of training and the use of new technologies in training. Employee Training and Development strikes a balance between research and real company practices. It provides students with a solid background in the fundamentals of training and development such as needs assessment, transfer of training, learning environment design, methods, and evaluation. To help students better understand the relationship between the main elements of the book, the book is now organized into five different parts. Part I focuses on the context for training and development and includes a chapter devoted to strategic training. Part II includes coverage related to the fundamentals of designing training programs. Chapters in Part II focus on needs assessment, learning theories and program design, transfer of training, and training evaluation. Part III focuses on training and development methods and includes chapters devoted to traditional training methods, e-learning and the use of technology in training, employee development, and special issues in employee development, such as managing diversity, succession planning, and cross-cultural preparation. Chapters in Part IV cover career issues and how companies manage careers, as well as challenges in career management, such as dealing with work-life conflict, retirement, and socialization. Finally, Part V provides a look at the future of training and development. "--Publisher's website.<br/>2010<br/>Perpustakaan Jabatan<br/>ISBN 9780071267786<br/>Working with difficult peopleent://SD_ILS/0/SD_ILS:1149602026-10-05T03:59:32Z2026-10-05T03:59:32ZLundin, William 1923- Lundin, Kathleen Dobson, Michael S. Lundin, William 1923- Lundin, Kathleen<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814401682<br/>Mengurus konflik gaya streetsmart :ent://SD_ILS/0/SD_ILS:1192902026-10-05T03:59:32Z2026-10-05T03:59:32ZZamri Mohamad Mohd Yahya Fadzil Jusoh Zamri Mohamad Mohd Yahya Fadzil Jusoh<br/>2009<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak<br/>ISBN 9789833603183<br/>How to tell anyone anything : breakthrough techniques for healing handling difficult conversations at workent://SD_ILS/0/SD_ILS:1306002026-10-05T03:59:32Z2026-10-05T03:59:32ZGallagher, Richard s Gallagher, Richard s<br/>2009<br/>ISBN 9780814410158<br/>Culture and international conflict resolution : a critical analysis of the work of John Burtonent://SD_ILS/0/SD_ILS:1346052026-10-05T03:59:32Z2026-10-05T03:59:32ZVayrynen, Tarja Vayrynen, Tarja<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780719081408<br/>Conflict and change : foreign ownership and the Japanese firment://SD_ILS/0/SD_ILS:1882232026-10-05T03:59:32Z2026-10-05T03:59:32ZOlcott, George Olcott, George<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780521189880<br/>Perfect phrases for dealing with difficult peopleent://SD_ILS/0/SD_ILS:989592026-10-05T03:59:32Z2026-10-05T03:59:32ZBenjamin, Susan F. Benjamin, Susan F.<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur<br/>ISBN 9780071493048<br/>Public relations today : managing competition and conflictent://SD_ILS/0/SD_ILS:1038692026-10-05T03:59:32Z2026-10-05T03:59:32ZWilcox, Dennis L. Reber, Bryan H. Jae Hwa Shin Wilcox, Dennis L. Reber, Bryan H.<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780205492107<br/>The rules of victory: how to transform chaos and conflict-strategies from The art of warent://SD_ILS/0/SD_ILS:1064842026-10-05T03:59:32Z2026-10-05T03:59:32ZGimian, James Gimian, James<br/>2008<br/>ISBN 9781590300855<br/>Perfect phrasesent://SD_ILS/0/SD_ILS:1072732026-10-05T03:59:32Z2026-10-05T03:59:32ZBenjamin, Susan F. Benjamin, Susan F.<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780071493048<br/>The rules of victory: how to transform chaos and conflict-strategies from The art of warent://SD_ILS/0/SD_ILS:1117162026-10-05T03:59:32Z2026-10-05T03:59:32ZGimian, James Gimian, James<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781590300855<br/>I hate conflict! : seven steps to resolving differences with anyone in your lifeent://SD_ILS/0/SD_ILS:1858742026-10-05T03:59:32Z2026-10-05T03:59:32ZRaffel, Lee. Raffel, Lee.<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071484893<br/>201 smart ways to handle the toughest people issuesent://SD_ILS/0/SD_ILS:1470472026-10-05T03:59:32Z2026-10-05T03:59:32ZOliver, Vicky Oliver, Vicky<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9789833831746<br/>Mengurus konflikent://SD_ILS/0/SD_ILS:2783662026-10-05T03:59:32Z2026-10-05T03:59:32ZMalike Brahim Malike Brahim<br/>2008<br/>ISBN 9789679502589<br/>The top performer's guide to conflictent://SD_ILS/0/SD_ILS:911232026-10-05T03:59:32Z2026-10-05T03:59:32ZUrsiny, Timothy E. Bolz, Dave Ursiny, Timothy E. Bolz, Dave<br/>2007<br/>ISBN 9781402207747<br/>Toxic emotions at work and what you can do about thement://SD_ILS/0/SD_ILS:932372026-10-05T03:59:32Z2026-10-05T03:59:32ZFrost, Peter J. Frost, Peter J.<br/>2007<br/>Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9781422102855<br/>Managing stress and conflict in libraries.ent://SD_ILS/0/SD_ILS:961492026-10-05T03:59:32Z2026-10-05T03:59:32ZPantyr, Sheila Pantyr, Sheila<br/>2007<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781856046138<br/>Negotiating globally : How to negotiable deals, resolve disputes, and make decision across cultural boundariesent://SD_ILS/0/SD_ILS:1004612026-10-05T03:59:32Z2026-10-05T03:59:32ZBrett, Jeanne M. Brett, Jeanne M.<br/>2007<br/>ISBN 9780787988364<br/>Toxic people : Decontaminate difficult people at work without using weapons or duct tapeent://SD_ILS/0/SD_ILS:1005672026-10-05T03:59:32Z2026-10-05T03:59:32ZSue, Marsha Petrie Sue, Marsha Petrie<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780470147689<br/>Becoming a conflict competent leader : manage conflict effectivelyent://SD_ILS/0/SD_ILS:893252026-10-05T03:59:32Z2026-10-05T03:59:32ZRunde, Craig E. Flanagan, Tim A. Runde, Craig E. Flanagan, Tim A.<br/>2007<br/>Perpustakaan Jabatan<br/>ISBN 9780787984700<br/>Increase wealth and successent://SD_ILS/0/SD_ILS:738402026-10-05T03:59:32Z2026-10-05T03:59:32ZFensin, Alan. Fensin, Alan.<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9789833246793<br/>You want me to work with who? : eleven keys to a stress-free, satisfying, and successful work life-no matter who you work withent://SD_ILS/0/SD_ILS:752302026-10-05T03:59:32Z2026-10-05T03:59:32ZJansen, Julie. Jansen, Julie.<br/>2006<br/>ISBN 9780143036807<br/>A survival guide for working with bad bosses : dealing with bullies, idiots, back-stabbers, and other managers from hellent://SD_ILS/0/SD_ILS:781302026-10-05T03:59:32Z2026-10-05T03:59:32ZScott, Gini Graham Scott, Gini Graham<br/>2006<br/>ISBN 9780814472989<br/>The anatomy of peace : resolving the heart of conflictent://SD_ILS/0/SD_ILS:790242026-10-05T03:59:32Z2026-10-05T03:59:32ZArbinger Institute. Arbinger Institute.<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781576753347<br/>Leading through conflict : how successful leaders transform differences into opportunitiesent://SD_ILS/0/SD_ILS:791012026-10-05T03:59:32Z2026-10-05T03:59:32ZGerzon, Mark Gerzon, Mark<br/>2006<br/>ISBN 9781591399193<br/>Annual review of global peace operations 2006ent://SD_ILS/0/SD_ILS:963972026-10-05T03:59:32Z2026-10-05T03:59:32Z2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781588264411<br/>Security dynamics in Africa's Great Lake regionent://SD_ILS/0/SD_ILS:964062026-10-05T03:59:32Z2026-10-05T03:59:32ZKhadiagala, Gilbert M. Khadiagala, Gilbert M.<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781588264442<br/>Annual review of global peace operations 2006ent://SD_ILS/0/SD_ILS:967492026-10-05T03:59:32Z2026-10-05T03:59:32Z2006<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781588264411<br/>Security dynamics in Africa's Great Lake regionent://SD_ILS/0/SD_ILS:967542026-10-05T03:59:32Z2026-10-05T03:59:32ZKhadiagala, Gilbert M. Khadiagala, Gilbert M.<br/>2006<br/>ISBN 9781588264442<br/>Hostage At The Table.ent://SD_ILS/0/SD_ILS:987672026-10-05T03:59:32Z2026-10-05T03:59:32ZKohlrieser, George. Kohlrieser, George.<br/>2006<br/>ISBN 9780787983840<br/>Gender, conflict, and migrationent://SD_ILS/0/SD_ILS:881782026-10-05T03:59:32Z2026-10-05T03:59:32ZBehera, Navnita Chadha Behera, Navnita Chadha<br/>2006<br/>ISBN 9780761934547<br/>How to resolve conflictsent://SD_ILS/0/SD_ILS:881952026-10-05T03:59:32Z2026-10-05T03:59:32ZAhuja, Pramila Ahuja, Pramila<br/>2006<br/>Perpustakaan Jabatan Perpustakaan Kuala Lumpur Perpustakaan Lembah Pantai<br/>ISBN 9789833733422<br/>Mengurus konflikent://SD_ILS/0/SD_ILS:1177242026-10-05T03:59:32Z2026-10-05T03:59:32ZMd Yadi Said Md Yadi Said<br/>2006<br/>Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833585212<br/>Mengurus konflikent://SD_ILS/0/SD_ILS:1192892026-10-05T03:59:32Z2026-10-05T03:59:32ZMd Yadi Said Md Yadi Said<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9789833585212<br/>Win without fighting : learn from Sun Tzu how to handle difficult persons, resolve conflights and enjoy great interpersonal realationshipsent://SD_ILS/0/SD_ILS:726172026-10-05T03:59:32Z2026-10-05T03:59:32ZKhoo Kheng-Hor Khoo Kheng-Hor<br/>2006 2005<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak Perpustakaan Kuala Lumpur, Cawangan Gombak Setia Perpustakaan Jabatan Perpustakaan Kuala Lumpur<br/>ISBN 9789679789287<br/>HOW TO MANAGE CONFLICTent://SD_ILS/0/SD_ILS:2782962026-10-05T03:59:32Z2026-10-05T03:59:32ZPickering, Peg, author. Pickering, Peg, author.<br/>2006 2000<br/>ISBN 9789833246892<br/>How to reduce workplace conflict and stress : how leaders and their employees can protect their sanity and productivity from tension and turf warsent://SD_ILS/0/SD_ILS:784702026-10-05T03:59:32Z2026-10-05T03:59:32ZMaravelas, Anna Maravelas, Anna<br/>2005<br/>ISBN 9781564148186<br/>People strategies for trainers : 165 tips and techniques for dealing with difficult classroom situationsent://SD_ILS/0/SD_ILS:809052026-10-05T03:59:32Z2026-10-05T03:59:32ZLucas, Robert W. Lucas, Robert W.<br/>2005<br/>ISBN 9780814472613<br/>Leadership made easyent://SD_ILS/0/SD_ILS:820452026-10-05T03:59:32Z2026-10-05T03:59:32ZPonder, Randall D., 1959- Ponder, Randall D., 1959-<br/>2005<br/>ISBN 9781932531596<br/>The results-driven manager : dealing with difficult people relationshipsent://SD_ILS/0/SD_ILS:457442026-10-05T03:59:32Z2026-10-05T03:59:32Z2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781591396345<br/>How to reduce workplace conflict and stress : how leaders and their employees can protect their sanity and productivity from tension and turf warsent://SD_ILS/0/SD_ILS:830162026-10-05T03:59:32Z2026-10-05T03:59:32ZMaravelas, Anna Maravelas, Anna<br/>2005<br/>ISBN 9781564148186<br/>Peace is the way : bringing war and violence to an endent://SD_ILS/0/SD_ILS:2775702026-10-05T03:59:32Z2026-10-05T03:59:32ZChopra, Deepak Chopra, Deepak<br/>2005<br/>ISBN 9780307236074<br/>Why great leaders don't take yes for an answer : managing for conflict and consensusent://SD_ILS/0/SD_ILS:703332026-10-05T03:59:32Z2026-10-05T03:59:32ZRoberto, Michael A. Roberto, Michael A.<br/>2005<br/>Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9780131454392<br/>Why graet leaders don't take yes for an answer: managing for conflict and consensusent://SD_ILS/0/SD_ILS:730292026-10-05T03:59:32Z2026-10-05T03:59:32ZRoberto, Michael A. Roberto, Michael A.<br/>2005<br/>ISBN 9780131454392<br/>Why great leaders don't take yes for an answer: managing for conflict and consensusent://SD_ILS/0/SD_ILS:732262026-10-05T03:59:32Z2026-10-05T03:59:32ZRoberto, Michael A. Roberto, Michael A.<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN 9780131454392<br/>Understanding dispute settlement mechanisms in the world trading system: an analysis of the mechanisms under the WTO, NAFTA and MERCOSURent://SD_ILS/0/SD_ILS:532832026-10-05T03:59:32Z2026-10-05T03:59:32ZRahmat Mohamad Rahmat Mohamad<br/>2004<br/>Perpustakaan Jabatan<br/>ISBN 9789679625967<br/>Face it : recognizing and conquering the hidden fear that drives all conflict at workent://SD_ILS/0/SD_ILS:777142026-10-05T03:59:32Z2026-10-05T03:59:32ZHorn, Art Horn, Art<br/>2004<br/>ISBN 9780814408353<br/>Survival guide for working with humans : dealing with whiners, back-stabbers, know-it-alls, and other difficul peopleent://SD_ILS/0/SD_ILS:781292026-10-05T03:59:32Z2026-10-05T03:59:32ZScott, Gini Graham Scott, Gini Graham<br/>2004<br/>ISBN 9780814472057<br/>Solving tough problems : an open way of talking, listening, and creating new realitiesent://SD_ILS/0/SD_ILS:785092026-10-05T03:59:32Z2026-10-05T03:59:32ZKahane, Adam Kahane, Adam<br/>2004<br/>ISBN 9781576752937<br/>When you say yes but mean noent://SD_ILS/0/SD_ILS:368582026-10-05T03:59:32Z2026-10-05T03:59:32ZPerlow, Leslie A. Perlow, Leslie A.<br/>2003<br/>ISBN 9781400046003<br/>How to negotiate with kids : even when you think you shouldn't : 7 essential skills to end conflict and bring more joy into your familyent://SD_ILS/0/SD_ILS:503012026-10-05T03:59:32Z2026-10-05T03:59:32ZBrown, Scott Brown, Scott<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780142003985<br/>Hitch-a-ride on the Three Kingdoms : learning from ancient Chinese strategistsent://SD_ILS/0/SD_ILS:2773872026-10-05T03:59:32Z2026-10-05T03:59:32ZKhoo, Kheng-Hor, 1956- Khoo, Kheng-Hor, 1956-<br/>2003<br/>ISBN 9789832639510<br/>Kuasa teknik konfrontasi yang positif : kemahiran yang anda perlu ketahui untuk mengendalikan konflik di tempat kerja, di rumah dan dalam kehidupanent://SD_ILS/0/SD_ILS:734892026-10-05T03:59:32Z2026-10-05T03:59:32ZAhmad Annuar Ahmad Annuar<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9789831971369<br/>Cut the crap and resolve your problemsent://SD_ILS/0/SD_ILS:524192026-10-05T03:59:32Z2026-10-05T03:59:32ZCox, David R. Cox, David R.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781932021028<br/>Negotiating at an uneven table : developing moral courage in resolving our conflictsent://SD_ILS/0/SD_ILS:75442026-10-05T03:59:32Z2026-10-05T03:59:32ZKritek, Phyllis Beck Kritek, Phyllis Beck<br/>2002<br/>ISBN 9780787959371<br/>Working with difficult peopleent://SD_ILS/0/SD_ILS:106462026-10-05T03:59:32Z2026-10-05T03:59:32ZSolomon, Muriel Solomon, Muriel<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780735202917<br/>Must we fight? : from the battlefield to the schoolyard, a new perspective on violent conflict and its preventionent://SD_ILS/0/SD_ILS:114342026-10-05T03:59:32Z2026-10-05T03:59:32Z2002<br/>ISBN 9780787961039<br/>The book of agreement : 10 essential elements for getting the results you wantent://SD_ILS/0/SD_ILS:217202026-10-05T03:59:32Z2026-10-05T03:59:32ZLevine, Stewart Levine, Stewart<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781576751794<br/>Multicultural education and human relationsent://SD_ILS/0/SD_ILS:239412026-10-05T03:59:32Z2026-10-05T03:59:32ZJohnson, David W. Johnson, Roger T. Johnson, David W. Johnson, Roger T.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780205327690<br/>The power of a good fightent://SD_ILS/0/SD_ILS:260522026-10-05T03:59:32Z2026-10-05T03:59:32ZEisagvirre, lynne Eisagvirre, lynne<br/>2002<br/>ISBN 9780028642697<br/>Breakthrough international negotiation : how great negotiators transformed the world's toughest post-cold war conflictsent://SD_ILS/0/SD_ILS:73132026-10-05T03:59:32Z2026-10-05T03:59:32ZWatkins, Michael Rosegrant, Susan Watkins, Michael Rosegrant, Susan<br/>2001<br/>ISBN 9780787957438<br/>From conflict to creativity : how resolving workplace disagrements can inspire innovation and productivityent://SD_ILS/0/SD_ILS:76102026-10-05T03:59:32Z2026-10-05T03:59:32ZLandau, Sy Landau, Barbara Landau, Daryl Landau, Sy Landau, Barbara<br/>2001<br/>ISBN 9780787954239<br/>Conflict resolutionent://SD_ILS/0/SD_ILS:318202026-10-05T03:59:32Z2026-10-05T03:59:32ZDana, Daniel Dana, Daniel<br/>2001<br/>ISBN 9780071364317<br/>Pengurusan Personel Awam dan Swasta : Suatu Tinjaun Konflik Dalam Organisasient://SD_ILS/0/SD_ILS:272672026-10-05T03:59:32Z2026-10-05T03:59:32ZAhmad Atory Hussain Ahmad Atory Hussain<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9789676111135<br/>Working with conflict skills & strategies for actionent://SD_ILS/0/SD_ILS:313372026-10-05T03:59:32Z2026-10-05T03:59:32ZFisher, Simon Fisher, Simon<br/>2000<br/>ISBN 9781856498371<br/>Stay cool: A guy's guide to handling conflictent://SD_ILS/0/SD_ILS:288552026-10-05T03:59:32Z2026-10-05T03:59:32ZHayhurst, Christ Hayhurst, Christ<br/>2000<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780823931590<br/>How to resolve conflict in the workplaceent://SD_ILS/0/SD_ILS:980822026-10-05T03:59:32Z2026-10-05T03:59:32ZLacey, Hoda Lacey, Hoda<br/>2000<br/>ISBN 9780566080739<br/>Resolving personal and organizational conflict: stories of trasformation and forgivenessent://SD_ILS/0/SD_ILS:1551312026-10-05T03:59:32Z2026-10-05T03:59:32ZCloke, Kenneth Cloke, Kenneth<br/>2000<br/>ISBN 9780787950606<br/>Listening to conflict: finding constructive solutions to workplace disputesent://SD_ILS/0/SD_ILS:14382026-10-05T03:59:32Z2026-10-05T03:59:32ZVan Slyke, Erik J. Van Slyke, Erik J.<br/>1999<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814404294<br/>Beyond Machiavelli : tools for coping with conflictent://SD_ILS/0/SD_ILS:81732026-10-05T03:59:32Z2026-10-05T03:59:32ZFisher, Roger Fisher, Roger<br/>1996<br/>ISBN 9780140245226<br/>Anger at workent://SD_ILS/0/SD_ILS:1600502026-10-05T03:59:32Z2026-10-05T03:59:32ZWeisinger, Hendrie Weisinger, Hendrie<br/>1995<br/>ISBN 9780688120184<br/>Learning to manage conflict : getting people to work together productivelyent://SD_ILS/0/SD_ILS:1514482026-10-05T03:59:32Z2026-10-05T03:59:32ZTjosvold, Dean Tjosvold, Dean<br/>1993<br/>ISBN 9780029324912<br/>Sudden outbreak of common sense: managing conflict through mediationent://SD_ILS/0/SD_ILS:1569792026-10-05T03:59:32Z2026-10-05T03:59:32ZAcland, Andrew Floyer Acland, Andrew Floyer<br/>1990<br/>ISBN 9780091746117<br/>Everyone can win : how to resolve conflictent://SD_ILS/0/SD_ILS:131732026-10-05T03:59:32Z2026-10-05T03:59:32ZCornelius, Helena Faire, Shoshana Cornelius, Helena Faire, Shoshana<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9789831363744<br/>Smiling tiger, hidden dragon : managing conflict @ work and home / John Ng.ent://SD_ILS/0/SD_ILS:1856942026-10-05T03:59:32Z2026-10-05T03:59:32ZNg, John Ng, John<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9789814305617<br/>