Search Results for Customer relations. - Narrowed by: EnglishSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pklsearchpage/pklsearchpage/qu$003dCustomer$002brelations.$0026qf$003dLANGUAGE$002509Language$002509ENG$002509English$0026ic$003dtrue$0026ps$003d300?dt=list2026-08-07T05:45:45ZCustomer service in an instant : 60 ways to win customers and keep them coming backent://SD_ILS/0/SD_ILS:2168852026-08-07T05:45:45Z2026-08-07T05:45:45ZBailey, Keith, 1945- Customer relations Bailey, Keith, 1945- Customer relations<br/>2010<br/>Perpustakaan Jabatan<br/>ISBN 9789833831494<br/>Leading libraries : how to create a service cultureent://SD_ILS/0/SD_ILS:2325052026-08-07T05:45:45Z2026-08-07T05:45:45ZVanDuinkerken, Wyoma Customer relations. VanDuinkerken, Wyoma Customer relations.<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780838913123<br/>Listen up! : how to tune in to customers and turn down the noiseent://SD_ILS/0/SD_ILS:2860792026-08-07T05:45:45Z2026-08-07T05:45:45ZMangia ,Karen Mangia ,Karen<br/>2021<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781119723851<br/>Never Say Sellent://SD_ILS/0/SD_ILS:2860842026-08-07T05:45:45Z2026-08-07T05:45:45ZMcMakin ,Tom McMakin ,Tom<br/>2021<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781119683780<br/>Dasar pandang ke timur : perubahan struktur dan budayaent://SD_ILS/0/SD_ILS:2808622026-08-07T05:45:45Z2026-08-07T05:45:45ZHanim Ismail, Kartini Aboo Talib@Khalid, Prof. Madya, Dr., author. Hanim Ismail, Kartini Aboo Talib@Khalid, Prof. Madya, Dr., author.<br/>2021<br/>Perpustakaan Kuala Lumpur Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789672513292<br/>Customer relationship marketing : theoretical and managerial perspectivesent://SD_ILS/0/SD_ILS:2831362026-08-07T05:45:45Z2026-08-07T05:45:45ZK Malhotra, Naresh Agarwal, James K Malhotra, Naresh Agarwal, James<br/>2021<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781944659745<br/>Secret Manual Of The Sales Warriorent://SD_ILS/0/SD_ILS:2749442026-08-07T05:45:45Z2026-08-07T05:45:45ZMaxine Teo Maxine Teo<br/>2020<br/>Perpustakaan Kuala Lumpur Pustaka KL @ PPR Pinggiran Bukit Jalil<br/>ISBN 9789811454806<br/>CUSTOMER-BRAND RELATIONSHIP : What the Universities Should Knowent://SD_ILS/0/SD_ILS:2810012026-08-07T05:45:45Z2026-08-07T05:45:45ZSharizal Hashim Norjaya Mohd. Yasin, author. Sharizal Hashim Norjaya Mohd. Yasin, author.<br/>2019<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789674128173<br/>Hey, U Up? : (for a serious relationship) how to turn your booty call into your emergency contactent://SD_ILS/0/SD_ILS:2656192026-08-07T05:45:45Z2026-08-07T05:45:45ZAxford, Emily Murphy, Brian Axford, Emily Murphy, Brian<br/>2018<br/>Perpustakaan Lembah Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Medan Idaman<br/>ISBN 9781419729140<br/>The Xiaomi way : customer engagement strategies that built one of the largest smartphone companies in the worldent://SD_ILS/0/SD_ILS:2432202026-08-07T05:45:45Z2026-08-07T05:45:45ZLi, Wanqiang Li, Wanqiang<br/>2017<br/>Perpustakaan Kuala Lumpur Perpustakaan Medan Idaman<br/>ISBN 9781259584534<br/>Winning in Service Markets : Success through People, Technology and Strategyent://SD_ILS/0/SD_ILS:2545572026-08-07T05:45:45Z2026-08-07T05:45:45ZWirtz, Jochen Wirtz, Jochen<br/>2017<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781944659059<br/>Hug your haters : how to embrace complaints and keep your customersent://SD_ILS/0/SD_ILS:2350302026-08-07T05:45:45Z2026-08-07T05:45:45ZBaer,Jay Baer,Jay<br/>2016<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781101980675<br/>Content Inc. : how entrepreneurs use content to build massive audiences and create radically successful businessesent://SD_ILS/0/SD_ILS:2384472026-08-07T05:45:45Z2026-08-07T05:45:45ZPulizzi, Joe Pulizzi, Joe<br/>2016<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781259589652<br/>501 ways to roll out the red carpet for your customers : easy-to-implement ideas to inspire loyalty, get new customers, and make a lasting impressionent://SD_ILS/0/SD_ILS:2404592026-08-07T05:45:45Z2026-08-07T05:45:45ZCutting,Donna Cutting,Donna<br/>2016<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781632650238<br/>The dark side of CRM : customers, relationships and managementent://SD_ILS/0/SD_ILS:2515812026-08-07T05:45:45Z2026-08-07T05:45:45ZNguyen,Bang Xuân; Simkin,Lyndon; Canhoto, Ana Isabel Simkin, Lyndon Canhoto, Ana Isabel. Nguyen,Bang Xuân; Simkin,Lyndon; Canhoto, Ana Isabel Simkin, Lyndon<br/>2016<br/>Perpustakaan Jabatan<br/>ISBN 9781138803312<br/>The Truth : An Uncomfortable Book About Relationshipsent://SD_ILS/0/SD_ILS:2595622026-08-07T05:45:45Z2026-08-07T05:45:45ZStrauss,Neil Strauss,Neil<br/>2016<br/>ISBN 9781782110972<br/>Humanizing big data : : marketing at the meeting of data, social science and consumer insightent://SD_ILS/0/SD_ILS:2258812026-08-07T05:45:45Z2026-08-07T05:45:45ZStrong, Colin (Business writer) Strong, Colin (Business writer)<br/>2015<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780749472115<br/>Dialog antara penganut agama : Panduan dari Perspektif Islament://SD_ILS/0/SD_ILS:2286002026-08-07T05:45:45Z2026-08-07T05:45:45ZEnizahura Abdul Aziz, 1975- editor Enizahura Abdul Aziz, 1975- editor<br/>2015<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Medan Idaman<br/>ISBN 9789832718307<br/>Zombie loyalists :b using great service to create rabid fansent://SD_ILS/0/SD_ILS:2302312026-08-07T05:45:45Z2026-08-07T05:45:45ZShankman, Peter Shankman, Peter<br/>2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781137279668<br/>Your customer rules! : delivering the Me2B experiences that today's customers demandent://SD_ILS/0/SD_ILS:2303832026-08-07T05:45:45Z2026-08-07T05:45:45ZPrice, Bill Jaffe, David, 1963- author Price, Bill Jaffe, David, 1963- author<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118954775<br/>Customer analytics for dummiesent://SD_ILS/0/SD_ILS:2304032026-08-07T05:45:45Z2026-08-07T05:45:45ZSauro, Jeff Sauro, Jeff<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118937594<br/>The wallet allocation rule : winning the battle for shareent://SD_ILS/0/SD_ILS:2305112026-08-07T05:45:45Z2026-08-07T05:45:45ZKeiningham, Timothy L. Keiningham, Timothy L.<br/>2015<br/>Perpustakaan Kuala Lumpur Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781119037316<br/>The high-speed company : creating urgency and growth in a nanosecond cultureent://SD_ILS/0/SD_ILS:2338512026-08-07T05:45:45Z2026-08-07T05:45:45ZJennings, Jason Haughton, Laurence Jennings, Jason Haughton, Laurence<br/>2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781591847366<br/>The challenger customer : selling to the hidden influencer who can multiply your resultsent://SD_ILS/0/SD_ILS:2350702026-08-07T05:45:45Z2026-08-07T05:45:45ZAdamson, Brent, author Dixon, Matthew, 1972- author Spenner, Pat, author Toman, Nick, author Adamson, Brent, author<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781101980408<br/>Fanatical prospecting : the ultimate guide for starting sales conversations and filling the pipeline by leveraging social selling, telephone, email, and cold callingent://SD_ILS/0/SD_ILS:2353352026-08-07T05:45:45Z2026-08-07T05:45:45ZBlount, Jeb Blount, Jeb<br/>2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781119144755<br/>The rise of the platform marketer / : performance marketing with google, facebook, and twitter, plus the latest high-growth digital advertising platformsent://SD_ILS/0/SD_ILS:2427712026-08-07T05:45:45Z2026-08-07T05:45:45ZDempster, Craig Lee, John, 1974- Dempster, Craig Lee, John, 1974-<br/>2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781119059721<br/>Changing the sales conversation : connect, collaborate, closeent://SD_ILS/0/SD_ILS:2198432026-08-07T05:45:45Z2026-08-07T05:45:45ZRichardson, Linda, 1944- Richardson, Linda, 1944-<br/>2014<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071823654<br/>The innovative sale : unleash your creativity for better customer solutions and extraordinary resultsent://SD_ILS/0/SD_ILS:2199092026-08-07T05:45:45Z2026-08-07T05:45:45ZDonnolo, Mark Donnolo, Mark<br/>2014<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814433478<br/>The pious ones : the world of Hasidim and their battles with Americaent://SD_ILS/0/SD_ILS:2206742026-08-07T05:45:45Z2026-08-07T05:45:45ZBerger, Joseph, 1945- author Berger, Joseph, 1945- author<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780062123343<br/>Watching the English : the hidden rules of English behaviourent://SD_ILS/0/SD_ILS:2251552026-08-07T05:45:45Z2026-08-07T05:45:45ZFox, Kate Fox, Kate<br/>2014 2004<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781444785203<br/>Leading the Starbucks way : 5 principles for connecting with your customers, your products, and your peopleent://SD_ILS/0/SD_ILS:2119072026-08-07T05:45:45Z2026-08-07T05:45:45ZMichelli, Joseph A., 1960- author Michelli, Joseph A., 1960- author<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780071801256<br/>Romancing the brand : how brands create strong, intimate relationships with customersent://SD_ILS/0/SD_ILS:2135502026-08-07T05:45:45Z2026-08-07T05:45:45ZHalloran, Tim, 1969- Halloran, Tim, 1969-<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781118611289<br/>Connect : how to use data and experience marketing to create lifetime customersent://SD_ILS/0/SD_ILS:2303852026-08-07T05:45:45Z2026-08-07T05:45:45ZPetersen, Lars Birkholm Person, Ron, 1948- Nash, Christopher. Petersen, Lars Birkholm Person, Ron, 1948-<br/>2014<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118963616<br/>Unselling : stop selling, start connectingent://SD_ILS/0/SD_ILS:2304692026-08-07T05:45:45Z2026-08-07T05:45:45ZStratten, Scott Stratten, Scott<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118943007<br/>What's the future of business? : changing the way businesses create experiencesent://SD_ILS/0/SD_ILS:2009002026-08-07T05:45:45Z2026-08-07T05:45:45ZSolis, Brian. Solis, Brian.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Medan Idaman<br/>ISBN 9781118456538<br/>Conversations that sell : collaborate with buyers and make every conversation countent://SD_ILS/0/SD_ILS:2009172026-08-07T05:45:45Z2026-08-07T05:45:45ZBleeke, Nancy Noel Bleeke, Nancy Noel<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814431801<br/>Likeable business : why today's consumers demand more and how leaders can deliverent://SD_ILS/0/SD_ILS:2013432026-08-07T05:45:45Z2026-08-07T05:45:45ZKerpen, Dave. Kerpen, Dave.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780071800471<br/>Service failure : the real reasons employees struggle with customer service and what you can do about itent://SD_ILS/0/SD_ILS:2014102026-08-07T05:45:45Z2026-08-07T05:45:45ZToister, Jeff. Toister, Jeff.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780814431993<br/>A stakeholder approach to issues managementent://SD_ILS/0/SD_ILS:1849572026-08-07T05:45:45Z2026-08-07T05:45:45ZBoutilier, Robert, 1950- Boutilier, Robert, 1950-<br/>Offers a fact-based strategy development process for managing issues and controversies. The book shows practitioners how to ground their strategic advice on empirical research that reveals the socio-political dynamics of the issue. It is the first book to approach issues management from a blended application of advances in stakeholder theory and social network analysis. Readers learn how to track the socio-political environment in order to (a) avoid risks and crises, (b) obtain essential environmental scanning information for strategy development or adjustment, and (c) secure the organization's reputation and access to vital resources.<br/>2013 2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781606490976<br/>The customer service solution : managing emotions, trust, and control to win your customer's businessent://SD_ILS/0/SD_ILS:2198642026-08-07T05:45:45Z2026-08-07T05:45:45ZDasu, Sriram Chase, Richard B. Dasu, Sriram Chase, Richard B.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071809931<br/>Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagementent://SD_ILS/0/SD_ILS:2198932026-08-07T05:45:45Z2026-08-07T05:45:45ZPaharia, Rajat Paharia, Rajat<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071813372<br/>The customer service survival kit : what to say to defuse even the worst customer situationsent://SD_ILS/0/SD_ILS:2199382026-08-07T05:45:45Z2026-08-07T05:45:45ZGallagher, Richard s Gallagher, Richard s<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814431832<br/>Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at workent://SD_ILS/0/SD_ILS:2110062026-08-07T05:45:45Z2026-08-07T05:45:45ZGrandey, Alicia Diefendorff, James Rupp, Deborah E., 1975- Grandey, Alicia Diefendorff, James<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781848729490<br/>The lean entrepreneur : how visionaries create products, innovate with new ventures, and disrupt marketsent://SD_ILS/0/SD_ILS:2113582026-08-07T05:45:45Z2026-08-07T05:45:45ZCooper, Brant Vlaskovits, Patrick Cooper, Brant Vlaskovits, Patrick<br/>"Advice for entrepreneurs looking to build a business people actually want to invest inDesigned to reduce waste by testing the market for a product early and often, the concept of the lean startup has been embraced around the world, and successful entrepreneurs and authors Brant Cooper and Patrick Vlaskovits join the conversation with their own personal experiences. The Lean Entrepreneur is designed to make lean startup and customer development principles immediately actionable no matter what the industry, size, or stage.This must-read book presents a lexicon of concepts and a universally applicable road map to success, as well as illustrative examples of innovative approaches to industry-specific disruption ranging from technology startups to consumer packaged goods to music to investment and finance. Providing a step-by-step approach to best practices, and giving readers a business model analysis guide, the book is rich in cases studies, illustrative graphics, worksheets, and exercises for a truly immersive guide to starting or improving a company. Invaluable reading for all readers in all businesses, the book teaches entrepreneurs how to approach risk head-on and test market ideas immediately, foster stronger customer relations, test different business model risks, and create a customer funnel based on buyers' process in order to eliminate unnecessary time and effort.A lean entrepreneur has already bought into lean startup, customer development, design thinking, and other iterative, customer-centric methods of product development. The lean entrepreneur wants to know how to apply these to their business. In other words: how to get started tomorrow. This book shows the way. Expands on the core ideas of the "Lean Startup" concept, adding the use of powerful, low-cost analytics to the mix Explains how earlier, more frequent market research can save a business time and money Incorporates cases studies, graphics, worksheets, and exercises to help readers better understand the key concepts expounded in the text Packed with information that can help business at all levels of development--from initial ideas to established companies looking to innovate--The Lean Entrepreneur is the field guide for creating innovative businesses"--<br/>2013<br/>ISBN 9781118295342<br/>Managing the new customer relationship : strategies to engage the social customer and build lasting valueent://SD_ILS/0/SD_ILS:2135202026-08-07T05:45:45Z2026-08-07T05:45:45ZGordon, Ian, 1952 June 19- Gordon, Ian, 1952 June 19-<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781118092217<br/>The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performanceent://SD_ILS/0/SD_ILS:2135212026-08-07T05:45:45Z2026-08-07T05:45:45ZMitchell, Dave Mitchell, Dave<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781118726839<br/>The death of corporate reputation : how integrity has been destroyed on Wall Streetent://SD_ILS/0/SD_ILS:2191502026-08-07T05:45:45Z2026-08-07T05:45:45ZMacey, Jonathan R., author Macey, Jonathan R., author<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780133039702<br/>CUSTOMER RELATIONSHIP MANAGEMENT: CONCEPTS AND CASESent://SD_ILS/0/SD_ILS:2874632026-08-07T05:45:45Z2026-08-07T05:45:45ZRai, Alok Kumar, author. Rai, Alok Kumar, author.<br/>2013<br/>Pustaka KL @ Keramat<br/>ISBN 9788120346956<br/>TRUE STORY : How to Combine Story and Action to Transform Your Business /​ent://SD_ILS/0/SD_ILS:2877502026-08-07T05:45:45Z2026-08-07T05:45:45ZMontague, Ty, author. Montague, Ty, author.<br/>Is your company a storyteller or a storydoer? The old way to market a business was storytelling. But in today's world, simply communicating your brand's story in the hope that customers will listen is no longer enough. Instead, your authentic brand must be evident in every action the organization undertakes. Today's most successful businesses are storydoers. These companies create products and services that, from the very beginning, are manifestations of an authentic and meaningful story, one told primarily through action, not advertising. In True Story, creative executive Ty Montague argues that any business, regardless of size or industry, can embrace the principles of storydoing. Indeed, our best-run companies, from small start-ups to global conglomerates, organize around a coherent narrative that is then broadcast through every action they take (from product design to customer service to marketing). Montague shows why storydoing firms are nimble, more adaptive to change, and more efficiently run businesses.<br/>2013<br/>Pustaka KL @ Keramat<br/>ISBN 9781422170687<br/>Corporate reputation : brand and communicationent://SD_ILS/0/SD_ILS:1899512026-08-07T05:45:45Z2026-08-07T05:45:45ZFill, Chris Roper, Stuart Fill, Chris Roper, Stuart<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780273727590<br/>Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meetent://SD_ILS/0/SD_ILS:1912432026-08-07T05:45:45Z2026-08-07T05:45:45ZKaufman, Ron Kaufman, Ron<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789810718329<br/>Customers first : dominate your market by winning them over where it counts the mostent://SD_ILS/0/SD_ILS:2013982026-08-07T05:45:45Z2026-08-07T05:45:45ZBueno, Bolivar J. Bueno, Bolivar J.<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780071787871<br/>Real-time marketing and PR : how to instantly engage your market, connect with customers, and create products that grow your business nowent://SD_ILS/0/SD_ILS:1809342026-08-07T05:45:45Z2026-08-07T05:45:45ZScott, David Meerman. Scott, David Meerman. Real-time marketing & PR. Scott, David Meerman. Scott, David Meerman. Real-time marketing & PR.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781118155998<br/>The social media strategist : build a successful program from the inside outent://SD_ILS/0/SD_ILS:1849562026-08-07T05:45:45Z2026-08-07T05:45:45ZBarger, Christopher. Barger, Christopher.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071768252<br/>How to be a genius at work: unlocking the brilliance in yourself, your colleagues, and your organizationent://SD_ILS/0/SD_ILS:1855452026-08-07T05:45:45Z2026-08-07T05:45:45ZGregerman, Alan S. Gregerman, Alan S.<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Jabatan<br/>ISBN 9789833832903<br/>The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customersent://SD_ILS/0/SD_ILS:1858852026-08-07T05:45:45Z2026-08-07T05:45:45ZSoudagar, Reza Iyer, Vinay Hildebrand, Volker Soudagar, Reza Iyer, Vinay<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071786973<br/>Clients, clients, and more clients : create an endless stream of new business with the power of psychologyent://SD_ILS/0/SD_ILS:1859272026-08-07T05:45:45Z2026-08-07T05:45:45ZKase, Larina Kase, Larina<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071770750<br/>Uncommon service : how to win by putting customers at the core of your businessent://SD_ILS/0/SD_ILS:1861362026-08-07T05:45:45Z2026-08-07T05:45:45ZFrei, Frances Morriss, Anne Frei, Frances Morriss, Anne<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781422133316<br/>The 4 A's of marketing : creating value for customer, company and societyent://SD_ILS/0/SD_ILS:1866362026-08-07T05:45:45Z2026-08-07T05:45:45ZSheth, Jagdish N. Sisodia, Rajendra Sheth, Jagdish N. Sisodia, Rajendra<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780415898355<br/>The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followersent://SD_ILS/0/SD_ILS:1776992026-08-07T05:45:45Z2026-08-07T05:45:45ZMetz, Adam Metz, Adam<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071759182<br/>The intention economy : when customers take chargeent://SD_ILS/0/SD_ILS:2063352026-08-07T05:45:45Z2026-08-07T05:45:45ZSearls, Doc Searls, Doc<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781422158524<br/>Performing place, practising memories : aboriginal Australians, hippies and the stateent://SD_ILS/0/SD_ILS:2262912026-08-07T05:45:45Z2026-08-07T05:45:45ZHenry, Rosita Henry, Rosita<br/>2012<br/>Perpustakaan Jabatan<br/>ISBN 9781782386834<br/>The hidden wealth of customers : realizing the untapped value of your most important assetent://SD_ILS/0/SD_ILS:2135402026-08-07T05:45:45Z2026-08-07T05:45:45ZLee, William G. Lee, William G.<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781422172315<br/>When core values are strategic : how the basic values of Procter & Gamble transformed leadership at Fortune 500 companiesent://SD_ILS/0/SD_ILS:2174762026-08-07T05:45:45Z2026-08-07T05:45:45ZTocquigny, Rick, 1955- Butcher, Andy Tocquigny, Rick, 1955- Butcher, Andy<br/>2012<br/>Perpustakaan Jabatan<br/>ISBN 9780132905336<br/>Sams teach yourself Microsoft Dynamics CRM 2011 in 24 hoursent://SD_ILS/0/SD_ILS:2190272026-08-07T05:45:45Z2026-08-07T05:45:45ZStanton, Anne A. Stanton, Anne A.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780672335372<br/>Microsoft Dynamics CRM 2011 unleashedent://SD_ILS/0/SD_ILS:2190582026-08-07T05:45:45Z2026-08-07T05:45:45ZWolenik, Marc J. Sinay, Damian Bhaiya, Rajya Vardhan Wolenik, Marc J. Sinay, Damian<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780672335389<br/>Voice-of-the-customer marketing : a revolutionary five-step process to create customers who care, spend, and stayent://SD_ILS/0/SD_ILS:1355122026-08-07T05:45:45Z2026-08-07T05:45:45ZRoman, Ernan. Roman, Ernan.<br/>2011<br/>ISBN 9780071740838<br/>Master data management and data governanceent://SD_ILS/0/SD_ILS:1412802026-08-07T05:45:45Z2026-08-07T05:45:45ZBerson, Alex Berson, Alex<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780071744584<br/>Please every customer : delivering stellar customer service across culturesent://SD_ILS/0/SD_ILS:1465652026-08-07T05:45:45Z2026-08-07T05:45:45ZLucas, Robert W. Lucas, Robert W.<br/>"A one-stop resource for delivering great customer service across any cultural boundary. As the economy globalizes, cultural boundaries in commerce are being erased -- which makes your customers an increasingly diverse group. In order to stay competitive, you need to be able to communicate with them clearly and effectively. Please Every Customer helps you create an environment in which everyone is recognized as a valuable component of the customer-provider chain. No other book addresses the issues as thoroughly or provides the kind of direct advice you need to ensure success. Please Every Customer teaches you how to: Communicate effectively Build trust across cultures Serve different genders Understand cultural nuances Provide service to customers of any age who speak English as a second language or has special needs Demographics are changing before our eyes. You need to prepare now for the future . . . because it's already here. Please Every Customer is your roadmap to the new world of customer service"--<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071748360<br/>Social media playbook for business : reaching your online community with Twitter, Facebook, Linkedin, and moreent://SD_ILS/0/SD_ILS:1675312026-08-07T05:45:45Z2026-08-07T05:45:45ZFunk, Tom, 1965- Funk, Tom, 1965-<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780313386268<br/>The strategic designerent://SD_ILS/0/SD_ILS:1675382026-08-07T05:45:45Z2026-08-07T05:45:45ZHolston, David Holston, David<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781600617997<br/>Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on facebook (& other social networks)ent://SD_ILS/0/SD_ILS:1677942026-08-07T05:45:45Z2026-08-07T05:45:45ZKerpen, Dave Kerpen, Dave<br/>2011<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Gombak Setia Perpustakaan Jabatan<br/>ISBN 9780071762342<br/>Delighting your customersent://SD_ILS/0/SD_ILS:1682802026-08-07T05:45:45Z2026-08-07T05:45:45ZOwton, Avril Owton, Avril<br/>2011<br/>ISBN 9781408139929<br/>Customer serviceent://SD_ILS/0/SD_ILS:1847422026-08-07T05:45:45Z2026-08-07T05:45:45Z2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780538740289<br/>Selling to the new elite : discover the secret to winning over your wealthiest prospectsent://SD_ILS/0/SD_ILS:1848022026-08-07T05:45:45Z2026-08-07T05:45:45ZTaylor, Jim, 1947- Kraus, Stephen. Harrison, Doug, 1965- Taylor, Jim, 1947- Kraus, Stephen.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814416532<br/>The power of Foursquare : 7 innovative ways to get customers to check in wherever they areent://SD_ILS/0/SD_ILS:1849662026-08-07T05:45:45Z2026-08-07T05:45:45ZGallo , Carmine Gallo , Carmine<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071773171<br/>Top market strategy : applying the 80/20 ruleent://SD_ILS/0/SD_ILS:1849732026-08-07T05:45:45Z2026-08-07T05:45:45ZKruger, Elizabeth Rush Kruger, Elizabeth Rush<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781606493106<br/>Sales & service excellenceent://SD_ILS/0/SD_ILS:1751702026-08-07T05:45:45Z2026-08-07T05:45:45ZLeadbetter, Jane Leadbetter, Jane<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781852526719<br/>Social network analysis in telecommunicationsent://SD_ILS/0/SD_ILS:1752562026-08-07T05:45:45Z2026-08-07T05:45:45ZReis Pinheiro, Carlos Andre, 1940- Reis Pinheiro, Carlos Andre, 1940-<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780470647547<br/>Pre-commerce : how companies and customers are transforming business togetherent://SD_ILS/0/SD_ILS:1752572026-08-07T05:45:45Z2026-08-07T05:45:45ZPearson, Bob, 1962- Zehr, Dan Pearson, Bob, 1962- Zehr, Dan<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780470928448<br/>The hidden power of your customers : four keys to growing your business through existing customersent://SD_ILS/0/SD_ILS:1752812026-08-07T05:45:45Z2026-08-07T05:45:45ZCarroll, Becky, 1966- Carroll, Becky, 1966-<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118018217<br/>Infinite possibility : creating customer value on the digital frontierent://SD_ILS/0/SD_ILS:1777402026-08-07T05:45:45Z2026-08-07T05:45:45ZPine, B. Joseph. Korn, Kim. C. Pine, B. Joseph. Korn, Kim. C.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781605095639<br/>You can't lead with your feet on the desk : building relationships, breaking down barriers, and delivering profitsent://SD_ILS/0/SD_ILS:1473042026-08-07T05:45:45Z2026-08-07T05:45:45ZFuller, Edwin D., 1945- Fuller, Edwin D., 1945-<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470879610<br/>Harvard business review on increasing customer loyalty.ent://SD_ILS/0/SD_ILS:1481842026-08-07T05:45:45Z2026-08-07T05:45:45Z2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781422162521<br/>Stakeholders matter : a new paradigm for strategy in societyent://SD_ILS/0/SD_ILS:2050712026-08-07T05:45:45Z2026-08-07T05:45:45ZSachs, Sybille Ruhli, Edwin Sachs, Sybille Ruhli, Edwin<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780521196390<br/>How to become a rainmaker : the rules for getting and keeping customers and clientsent://SD_ILS/0/SD_ILS:2202302026-08-07T05:45:45Z2026-08-07T05:45:45ZFox, Jeffrey J. 1945- Fox, Jeffrey J. 1945-<br/>2011<br/>ISBN 9780091954949<br/>Smarter selling : how to grow sales by building trusted relationships /​ent://SD_ILS/0/SD_ILS:2868592026-08-07T05:45:45Z2026-08-07T05:45:45ZDugdale, Keith Lambert, David Dugdale, Keith Lambert, David<br/>2011<br/>Pustaka KL @ Keramat<br/>ISBN 9780273750444<br/>Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on facebook (& other social networks)ent://SD_ILS/0/SD_ILS:2873252026-08-07T05:45:45Z2026-08-07T05:45:45ZKerpen, Dave Kerpen, Dave<br/>2011<br/>Pustaka KL @ Keramat<br/>ISBN 9780071813723<br/>The customer signs your paycheckent://SD_ILS/0/SD_ILS:1305792026-08-07T05:45:45Z2026-08-07T05:45:45ZCooper, Frank, 1938- Cooper, Frank, 1938-<br/>2010<br/>ISBN 9780071632881<br/>Getting naked : a business fable about shedding the three fears that sabotage client loyaltyent://SD_ILS/0/SD_ILS:1307092026-08-07T05:45:45Z2026-08-07T05:45:45ZLencioni, Patrick, 1965- Lencioni, Patrick, 1965-<br/>2010<br/>ISBN 9780787976392<br/>Social media 101 : tactics and tips to develop your business onlineent://SD_ILS/0/SD_ILS:1307892026-08-07T05:45:45Z2026-08-07T05:45:45ZBrogan, Chris Brogan, Chris<br/>2010<br/>ISBN 9780470563410<br/>Strategy from the outside in : profiting from customer valueent://SD_ILS/0/SD_ILS:1327602026-08-07T05:45:45Z2026-08-07T05:45:45ZDay, George S. Moorman, Christine Day, George S. Moorman, Christine<br/>2010<br/>ISBN 9780071742290<br/>The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer serviceent://SD_ILS/0/SD_ILS:1327632026-08-07T05:45:45Z2026-08-07T05:45:45ZRickenbacher, Colleen A. Scannell, Edward E. Rickenbacher, Colleen A. Scannell, Edward E.<br/>2010<br/>ISBN 9780071745093<br/>Social media 101 : tactics and tips to develop your business onlineent://SD_ILS/0/SD_ILS:1328842026-08-07T05:45:45Z2026-08-07T05:45:45ZBrogan, Chris Brogan, Chris<br/>2010<br/>ISBN 9780470563410<br/>Getting naked : a business fable about shedding the three fears that sabotage client loyaltyent://SD_ILS/0/SD_ILS:1329652026-08-07T05:45:45Z2026-08-07T05:45:45ZLencioni, Patrick, 1965- Lencioni, Patrick, 1965-<br/>2010<br/>ISBN 9780787976392<br/>100 powerful ways to win & keep new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today!ent://SD_ILS/0/SD_ILS:1368882026-08-07T05:45:45Z2026-08-07T05:45:45ZTimm, Paul R. Timm, Paul R.<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833246724<br/>Customer experience : future trends and insightsent://SD_ILS/0/SD_ILS:1371562026-08-07T05:45:45Z2026-08-07T05:45:45ZShaw, Colin Dibeehi, Qaalfa Walden, Steven. Shaw, Colin Dibeehi, Qaalfa<br/>2010<br/>ISBN 9780230247819<br/>How companies win : profiting from demand-driven business models no matter what business you're inent://SD_ILS/0/SD_ILS:1371602026-08-07T05:45:45Z2026-08-07T05:45:45ZKash, Rick Calhoun, David Kash, Rick Calhoun, David<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780062000453<br/>Built to love : creating products that captivate customersent://SD_ILS/0/SD_ILS:1465082026-08-07T05:45:45Z2026-08-07T05:45:45ZBoatwright, Peter. Cagan, Jonathan, 1961- Boatwright, Peter. Cagan, Jonathan, 1961-<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781605096988<br/>Effective customer careent://SD_ILS/0/SD_ILS:1623502026-08-07T05:45:45Z2026-08-07T05:45:45ZWellington, Patricia. Wellington, Patricia.<br/>2010<br/>Perpustakaan Jabatan<br/>ISBN 9780749459970<br/>Build the bridge firstent://SD_ILS/0/SD_ILS:1667502026-08-07T05:45:45Z2026-08-07T05:45:45ZSoon SL Soon SL<br/>2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789671016107<br/>Lead with your customer : transform culture and brand into world-class excellenceent://SD_ILS/0/SD_ILS:1844242026-08-07T05:45:45Z2026-08-07T05:45:45ZJones, Mark David Kober, J. Jeff (James Jeff) Jones, Mark David Kober, J. Jeff (James Jeff)<br/>2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781562867157<br/>Connectability : 8 keys to building strong partnerships with your colleagues and your customersent://SD_ILS/0/SD_ILS:1859302026-08-07T05:45:45Z2026-08-07T05:45:45ZRyback, David Jim Cathcart 1946- David Nour 1968- Ryback, David Jim Cathcart 1946-<br/>2010<br/>ISBN 9780071638852<br/>Is it just me? : or is it nuts out there?ent://SD_ILS/0/SD_ILS:1726962026-08-07T05:45:45Z2026-08-07T05:45:45ZGoldberg, Whoopi, 1955- Goldberg, Whoopi, 1955-<br/>The veteran comedian and co-host of "The View" uses her trademark humor to examine the growing disrespect and rudeness in society and discusses how a loss of civility diminishes the quality of life.<br/>2010<br/>ISBN 9781401310653<br/>Keharmonian rakyat kesejahteraan negara . jilid 1ent://SD_ILS/0/SD_ILS:2870572026-08-07T05:45:45Z2026-08-07T05:45:45ZAlias Bakri Alias Bakri<br/>2010<br/>Pustaka KL @ Keramat<br/>ISBN 9789675380501<br/>Tactical transparency : hoe leaders can leverage social media to maximize value and build their brandent://SD_ILS/0/SD_ILS:1160452026-08-07T05:45:45Z2026-08-07T05:45:45ZHoltz, Shel Havens, John C. Holtz, Shel Havens, John C.<br/>2009<br/>ISBN 9780470293706<br/>It's not about the cofee : lessons on putting people first from life at Starbucksent://SD_ILS/0/SD_ILS:1189082026-08-07T05:45:45Z2026-08-07T05:45:45ZBehar, Howard Behar, Howard<br/>2009<br/>ISBN 9781591842729<br/>Salesforce.com secrets of success : best practices for growth and profitabilityent://SD_ILS/0/SD_ILS:1210242026-08-07T05:45:45Z2026-08-07T05:45:45ZTaber, David., 1956- Taber, David., 1956-<br/>2009<br/>ISBN 9780137140763<br/>Behind the cloud : the untold story of how salesforce.com went from idea to billion-dollar company- and revolutionized an industryent://SD_ILS/0/SD_ILS:1232742026-08-07T05:45:45Z2026-08-07T05:45:45ZBenioff, Marc R. 1964- Benioff, Marc R. 1964-<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470521168<br/>Going the extra smile : creating remarkable customer expirenceent://SD_ILS/0/SD_ILS:1236322026-08-07T05:45:45Z2026-08-07T05:45:45Z2009<br/>ISBN 9789810680961<br/>Secrets of social media marketing : how to use online conversations and customer communities to turbo-charge your business!ent://SD_ILS/0/SD_ILS:1237392026-08-07T05:45:45Z2026-08-07T05:45:45ZGillin, Paul. Gillin, Paul.<br/>2009 2008<br/>ISBN 9781884956850<br/>The new influencers : a marketer's guide to the new social mediaent://SD_ILS/0/SD_ILS:1237552026-08-07T05:45:45Z2026-08-07T05:45:45ZGillin, Paul. Gillin, Paul.<br/>2009<br/>ISBN 9781884956942<br/>Programming microsoft dynamics CRM 4.0ent://SD_ILS/0/SD_ILS:1148962026-08-07T05:45:45Z2026-08-07T05:45:45Z2009<br/>ISBN 9780735625945<br/>Business process mapping : improving customer satisfactionent://SD_ILS/0/SD_ILS:1306552026-08-07T05:45:45Z2026-08-07T05:45:45ZJacka, J. Mike Jacka, J. Mike<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470444580<br/>The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evagelistsent://SD_ILS/0/SD_ILS:1308062026-08-07T05:45:45Z2026-08-07T05:45:45ZHyken, Shep Hyken, Shep<br/>2009<br/>ISBN 9780470404829<br/>America, empire of liberty : a new historyent://SD_ILS/0/SD_ILS:1309302026-08-07T05:45:45Z2026-08-07T05:45:45ZReynolds, David Reynolds, David<br/>2009<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9781846140563<br/>Business process mapping : improving customer satisfactionent://SD_ILS/0/SD_ILS:1329822026-08-07T05:45:45Z2026-08-07T05:45:45ZJacka, J. Mike Jacka, J. Mike<br/>2009<br/>ISBN 9780470444580<br/>Amrica, empire of liberty : a new historyent://SD_ILS/0/SD_ILS:1346492026-08-07T05:45:45Z2026-08-07T05:45:45ZReynolds, David Reynolds, David<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781846140563<br/>Muslims in America : a short historyent://SD_ILS/0/SD_ILS:1688662026-08-07T05:45:45Z2026-08-07T05:45:45ZCurtis, Edward E., 1970- Curtis, Edward E., 1970-<br/>2009<br/>ISBN 9780195367560<br/>Mind-read your customers : Using insights from psychology to increase sales & build a better businessent://SD_ILS/0/SD_ILS:1491422026-08-07T05:45:45Z2026-08-07T05:45:45ZSnyder, David P. Snyder, David P.<br/>2009 2008 2007 2006 2005<br/>ISBN 9788184950083<br/>Managing customers profitent://SD_ILS/0/SD_ILS:999722026-08-07T05:45:45Z2026-08-07T05:45:45ZKumar, V. Kumar, V.<br/>2008<br/>ISBN 9780132352215<br/>Rules to break & laws to follow : How your business can beat the crisis of short-termisment://SD_ILS/0/SD_ILS:1005642026-08-07T05:45:45Z2026-08-07T05:45:45ZPeppers, Don Rogers, Martha, PhD. Peppers, Don Rogers, Martha, PhD.<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780470227541<br/>Customs act 1967 (act 235), regulations & orderent://SD_ILS/0/SD_ILS:1035082026-08-07T05:45:45Z2026-08-07T05:45:45ZMalaysia Malaysia<br/>2008 2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur<br/>ISBN 9789678919180<br/>The celebrity experience : Insider secrets to delivering red-carpet customer serviceent://SD_ILS/0/SD_ILS:1036672026-08-07T05:45:45Z2026-08-07T05:45:45ZCutting, Donna 1966- Cutting, Donna 1966-<br/>2008<br/>ISBN 9780470174012<br/>Do the right thing : How dedicated employees create loyal customerd and large profitsent://SD_ILS/0/SD_ILS:1041262026-08-07T05:45:45Z2026-08-07T05:45:45ZParker, James F. (James Francis) 1947- Parker, James F. (James Francis) 1947-<br/>2008<br/>ISBN 9780132343343<br/>The Brandpromise : How Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!ent://SD_ILS/0/SD_ILS:1050602026-08-07T05:45:45Z2026-08-07T05:45:45ZKnapp, Duane E. Knapp, Duane E.<br/>2008<br/>ISBN 9780071494410<br/>When customers think we don't care : ending actions that self-destruct companies, customer service and jobsent://SD_ILS/0/SD_ILS:1149532026-08-07T05:45:45Z2026-08-07T05:45:45ZBuchanan, Richard W. Buchanan, Richard W.<br/>2008<br/>ISBN 9780070138636<br/>Managing customers profitablyent://SD_ILS/0/SD_ILS:1159992026-08-07T05:45:45Z2026-08-07T05:45:45ZRyals, Lynette Ryals, Lynette<br/>2008<br/>ISBN 9780470060636<br/>Living on the periphery : development and islamization among the Orang Aslient://SD_ILS/0/SD_ILS:1168572026-08-07T05:45:45Z2026-08-07T05:45:45ZToshihiro, Nabuto Toshihiro, Nabuto<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781920901905<br/>Salesforce.com for dummiesent://SD_ILS/0/SD_ILS:1239222026-08-07T05:45:45Z2026-08-07T05:45:45ZWong, Tom Kao, Liz Wong, Tom Kao, Liz<br/>2008<br/>ISBN 9780470318126<br/>Satisfied customers tell three friends, angry customers tell 3,000 : Running a business in today's consumer-driven worldent://SD_ILS/0/SD_ILS:1064852026-08-07T05:45:45Z2026-08-07T05:45:45ZBlackshaw, Pete Blackshaw, Pete<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780385522724<br/>The celebrity experience : Insider secrets to delivering red-carpet customer serviceent://SD_ILS/0/SD_ILS:1100412026-08-07T05:45:45Z2026-08-07T05:45:45ZCutting, Donna 1966- Cutting, Donna 1966-<br/>2008<br/>ISBN 9780470174012<br/>Little teal book of trust : how to earn it, grow it, and keep it to become a trusted advisor in sales, business, & lifeent://SD_ILS/0/SD_ILS:1133432026-08-07T05:45:45Z2026-08-07T05:45:45ZGitomer's, Jeffrey Gitomer's, Jeffrey<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780137154104<br/>Managing customers for profit : strategies to increase profits and build loyaltyent://SD_ILS/0/SD_ILS:1134542026-08-07T05:45:45Z2026-08-07T05:45:45ZKumar, V. Kumar, V.<br/>2008<br/>ISBN 9780132352215<br/>We are smarter than me : how to unleash the power of crowds in your businessent://SD_ILS/0/SD_ILS:2783552026-08-07T05:45:45Z2026-08-07T05:45:45ZLibert, Barry Spector, Jon Libert, Barry Spector, Jon<br/>2008<br/>ISBN 9780132244794<br/>Chocolates on the pillow aren't enough : reinventing the customer experienceent://SD_ILS/0/SD_ILS:948192026-08-07T05:45:45Z2026-08-07T05:45:45ZTisch, Jonathan M. Tisch, Jonathan M.<br/>2007<br/>ISBN 9780470043554<br/>Award-winning customer service : 101 ways to guarantee great performanceent://SD_ILS/0/SD_ILS:993642026-08-07T05:45:45Z2026-08-07T05:45:45ZEvenson, Renee Evenson, Renee<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814474549<br/>Acts of faith : The story of an American Muslim, the struggle for the soul of generationent://SD_ILS/0/SD_ILS:1000112026-08-07T05:45:45Z2026-08-07T05:45:45ZPatel, Eboo Patel, Eboo<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780807077269<br/>How to talk to customers : Creat a great impression every time with magicent://SD_ILS/0/SD_ILS:1004532026-08-07T05:45:45Z2026-08-07T05:45:45ZBerenbaum, Diane 1956- Larkin, Tom 1953- Berenbaum, Diane 1956- Larkin, Tom 1953-<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur<br/>ISBN 9780787987527<br/>The new influencers : a marketer's guide to the new social mediaent://SD_ILS/0/SD_ILS:1210042026-08-07T05:45:45Z2026-08-07T05:45:45ZGillin, Paul. Gillin, Paul.<br/>2007<br/>ISBN 9781884956652<br/>What the customer wants you to know : How everybody needs to think differently about salesent://SD_ILS/0/SD_ILS:1240762026-08-07T05:45:45Z2026-08-07T05:45:45ZCharan, Ram Charan, Ram<br/>2007<br/>ISBN 9780141036878<br/>Award-winning customer service : 101 ways to guarantee great performanceent://SD_ILS/0/SD_ILS:1071832026-08-07T05:45:45Z2026-08-07T05:45:45ZEvenson, Renee Evenson, Renee<br/>2007<br/>ISBN 9780814474549<br/>Human Sigma : managing the employee-customer encounterent://SD_ILS/0/SD_ILS:1106392026-08-07T05:45:45Z2026-08-07T05:45:45ZFleming, John H. Fleming, John H.<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781595620163<br/>Human Sigma : Managing the employee-customer encounterent://SD_ILS/0/SD_ILS:1109502026-08-07T05:45:45Z2026-08-07T05:45:45ZFleming, John H. Fleming, John H.<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781595620163<br/>The satisfied Customer : winners and losers in the battle for buyer preferenceent://SD_ILS/0/SD_ILS:1134992026-08-07T05:45:45Z2026-08-07T05:45:45ZFornell, Claes Fornell, Claes<br/>2007<br/>ISBN 9780230604063<br/>The satisfied Customer : winners and losers in the battle for buyer preferenceent://SD_ILS/0/SD_ILS:1292412026-08-07T05:45:45Z2026-08-07T05:45:45ZFornell, Claes Fornell, Claes<br/>2007<br/>ISBN 9780230604063<br/>Marketing and PR on a shoestring : getting customers and keeping them - without breaking the bankent://SD_ILS/0/SD_ILS:2790252026-08-07T05:45:45Z2026-08-07T05:45:45ZHolden, Philip R. Wilde, Nick Holden, Philip R. Wilde, Nick<br/>2007<br/>ISBN 9780713675467<br/>Strategies that win sales : best practices of the world's leading organizationsent://SD_ILS/0/SD_ILS:743332026-08-07T05:45:45Z2026-08-07T05:45:45ZMarone , Mark D. Lunsford, Seleste E. Marone , Mark D. Lunsford, Seleste E.<br/>2006 2005<br/>ISBN 9780793188604<br/>The golden apple : how to grow opportunity and harvest successent://SD_ILS/0/SD_ILS:772142026-08-07T05:45:45Z2026-08-07T05:45:45ZAaronson, Kathy Aaronson, Kathy<br/>2006<br/>ISBN 9780471777823<br/>Make winning a habitent://SD_ILS/0/SD_ILS:775302026-08-07T05:45:45Z2026-08-07T05:45:45ZPage, Rick Page, Rick<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071465021<br/>Treat your customers : thirty lessons on service and sales that I learned at my family's Dairy Queen storeent://SD_ILS/0/SD_ILS:780792026-08-07T05:45:45Z2026-08-07T05:45:45ZMiglani, Bob Miglani, Bob<br/>2006<br/>ISBN 9781401301989<br/>Strategies that win sales : best practices of the world's leading organizationsent://SD_ILS/0/SD_ILS:782722026-08-07T05:45:45Z2026-08-07T05:45:45ZMarone , Mark D. Lunsford, Seleste E. Marone , Mark D. Lunsford, Seleste E.<br/>2006 2005<br/>ISBN 9780793188604<br/>Strategies that win sales : best practices of the world's leading organizationsent://SD_ILS/0/SD_ILS:783032026-08-07T05:45:45Z2026-08-07T05:45:45ZMarone , Mark D. Lunsford, Seleste E. Marone , Mark D. Lunsford, Seleste E.<br/>2006 2005<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780793188604<br/>Questions that sell : the powerful process for discovering what your customer really wantsent://SD_ILS/0/SD_ILS:790532026-08-07T05:45:45Z2026-08-07T05:45:45ZCherry, Paul Cherry, Paul<br/>2006<br/>ISBN 9780814473399<br/>The ultimate question : driving good profits and true growthent://SD_ILS/0/SD_ILS:790852026-08-07T05:45:45Z2026-08-07T05:45:45ZReichheld, Fried Reichheld, Fried<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781591397830<br/>Sell the brand first : how to sell your brand and create lasting customer loyaltyent://SD_ILS/0/SD_ILS:791322026-08-07T05:45:45Z2026-08-07T05:45:45ZStiff, Dan. Stiff, Dan.<br/>2006<br/>ISBN 9780071470421<br/>Chief customer officer : getting past lip service to passionate actionent://SD_ILS/0/SD_ILS:791332026-08-07T05:45:45Z2026-08-07T05:45:45ZBliss, Jeanne Bliss, Jeanne<br/>2006<br/>ISBN 9780787980948<br/>Sell the brand first : how to sell your brand and create lasting customer loyaltyent://SD_ILS/0/SD_ILS:792532026-08-07T05:45:45Z2026-08-07T05:45:45ZStiff, Dan. Stiff, Dan.<br/>2006<br/>ISBN 9780071470421<br/>Strategies that win sales : best practices of the world's leading organizationsent://SD_ILS/0/SD_ILS:802322026-08-07T05:45:45Z2026-08-07T05:45:45ZMarone , Mark D. Lunsford, Seleste E. Marone , Mark D. Lunsford, Seleste E.<br/>2006 2005<br/>Perpustakaan Jabatan<br/>ISBN 9780793188604<br/>Up close and personal? : customer relationship marketing @ workent://SD_ILS/0/SD_ILS:815632026-08-07T05:45:45Z2026-08-07T05:45:45ZGamble, Paul R. Gamble, Paul R.<br/>2006<br/>ISBN 9780749446918<br/>Up close and personal? : customer relationship marketing @ workent://SD_ILS/0/SD_ILS:818362026-08-07T05:45:45Z2026-08-07T05:45:45ZGamble, Paul R. Gamble, Paul R.<br/>2006<br/>ISBN 9780749446918<br/>Love thy customer: creating delight, preventing dissatisfaction and pleasing your hardest to please customersent://SD_ILS/0/SD_ILS:820432026-08-07T05:45:45Z2026-08-07T05:45:45ZBrinkman, Rick Kirschner, Rick Brinkman, Rick Kirschner, Rick<br/>2006<br/>ISBN 9780071448024<br/>Customer service from the inside out made easyent://SD_ILS/0/SD_ILS:820702026-08-07T05:45:45Z2026-08-07T05:45:45ZLevesque, Paul Levesque, Paul<br/>2006<br/>ISBN 9781932531916<br/>Customer service trainingent://SD_ILS/0/SD_ILS:927742026-08-07T05:45:45Z2026-08-07T05:45:45ZKamin, Maxine Kamin, Maxine<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780750663632<br/>Outside innovation : how your customers will co-design your campany's futureent://SD_ILS/0/SD_ILS:971182026-08-07T05:45:45Z2026-08-07T05:45:45ZSeybold, Patricia B. Seybold, Patricia B.<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9780061135903<br/>Up close and personal? : customer relationship marketing @ workent://SD_ILS/0/SD_ILS:822402026-08-07T05:45:45Z2026-08-07T05:45:45ZGamble, Paul R. Gamble, Paul R.<br/>2006<br/>ISBN 9780749446918<br/>10 clowns don't make a circus-and 249 other critical management success strategiesent://SD_ILS/0/SD_ILS:841502026-08-07T05:45:45Z2026-08-07T05:45:45ZSchragis, Steven Schragis, Steven<br/>2006<br/>ISBN 9781593375553<br/>Customer service delivery : research and best practice / Lawrence Fogli , editorent://SD_ILS/0/SD_ILS:844892026-08-07T05:45:45Z2026-08-07T05:45:45ZFogli , Lawrence Fogli , Lawrence<br/>2006<br/>ISBN 9780787976200<br/>Customer relationship management : a database approachent://SD_ILS/0/SD_ILS:845372026-08-07T05:45:45Z2026-08-07T05:45:45ZKumar, V. Reinartz, Werner J. Kumar, V. Reinartz, Werner J.<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780471271338<br/>Customer service for dummiesent://SD_ILS/0/SD_ILS:845382026-08-07T05:45:45Z2026-08-07T05:45:45ZLeland, Karen Leland, Karen<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780471768692<br/>Customer service trainingent://SD_ILS/0/SD_ILS:846742026-08-07T05:45:45Z2026-08-07T05:45:45ZKamin, Maxine Kamin, Maxine<br/>2006<br/>Perpustakaan Jabatan Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780750663632<br/>Customer service trainingent://SD_ILS/0/SD_ILS:846732026-08-07T05:45:45Z2026-08-07T05:45:45ZKamin, Maxine Kamin, Maxine<br/>2006<br/>Perpustakaan Jabatan Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780750663632<br/>The golden apple : how to grow opportunity and harvest successent://SD_ILS/0/SD_ILS:847702026-08-07T05:45:45Z2026-08-07T05:45:45ZAaronson, Kathy Aaronson, Kathy<br/>2006<br/>ISBN 9780471777823<br/>10 clowns don't make a circus-and 249 other critical management success strategiesent://SD_ILS/0/SD_ILS:851732026-08-07T05:45:45Z2026-08-07T05:45:45ZSchragis, Steven Frishman, Rick Schragis, Steven Frishman, Rick<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781593375553<br/>Make winning a habitent://SD_ILS/0/SD_ILS:888152026-08-07T05:45:45Z2026-08-07T05:45:45ZPage, Rick Page, Rick<br/>2006<br/>ISBN 9780071465021<br/>Satisfaction : how every great company listens to the voice of the customerent://SD_ILS/0/SD_ILS:1088002026-08-07T05:45:45Z2026-08-07T05:45:45ZDenove, Chris. Power, James D. Denove, Chris. Power, James D.<br/>2006<br/>ISBN 9781591841647<br/>Secret of Great Rainmakersent://SD_ILS/0/SD_ILS:1089332026-08-07T05:45:45Z2026-08-07T05:45:45ZFox, Jeffrey J. Fox, Jeffrey J.<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781401301576<br/>Secret of Great Rainmakersent://SD_ILS/0/SD_ILS:1117802026-08-07T05:45:45Z2026-08-07T05:45:45ZFox, Jeffrey J. Fox, Jeffrey J.<br/>2006<br/>ISBN 9781401301576<br/>Muslim women in America : the challenge of Islamic identity todayent://SD_ILS/0/SD_ILS:1732092026-08-07T05:45:45Z2026-08-07T05:45:45ZHaddad, Yvonne Yazbeck Smith, Jane I. Moore, Kathleen Moore Haddad, Yvonne Yazbeck Smith, Jane I.<br/>2006<br/>ISBN 9780199793341<br/>The outside-in corporation : how to build a customer-centric organization for breakthrough resultsent://SD_ILS/0/SD_ILS:703252026-08-07T05:45:45Z2026-08-07T05:45:45ZBund, Barbara E. Bund, Barbara E.<br/>2006<br/>ISBN 9780071459310<br/>The outside-in corporation : how to build a customer-centric organization for breakthrough resultsent://SD_ILS/0/SD_ILS:730212026-08-07T05:45:45Z2026-08-07T05:45:45ZBund, Barbara E. Bund, Barbara E.<br/>2006<br/>ISBN 9780071459310<br/>The outside-in corporation : how to build a customer-centric organization for breakthrough resultsent://SD_ILS/0/SD_ILS:732182026-08-07T05:45:45Z2026-08-07T05:45:45ZBund, Barbara E. Bund, Barbara E.<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9780071459310<br/>Relationship selling : eight competencies of top sales producersent://SD_ILS/0/SD_ILS:738192026-08-07T05:45:45Z2026-08-07T05:45:45ZCathcart, Jim Cathcart, Jim<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN 9789833246250<br/>When customers talkent://SD_ILS/0/SD_ILS:743312026-08-07T05:45:45Z2026-08-07T05:45:45ZGross , Scoot T. Gross , Scoot T.<br/>2005<br/>ISBN 9780793195190<br/>Dimensional sellingent://SD_ILS/0/SD_ILS:776362026-08-07T05:45:45Z2026-08-07T05:45:45ZBuzzotta, Victor R. Lefton, Robert Eugene, 1931- Buzzotta, Victor R. Lefton, Robert Eugene, 1931-<br/>2005<br/>ISBN 9780071447331<br/>Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buyent://SD_ILS/0/SD_ILS:778132026-08-07T05:45:45Z2026-08-07T05:45:45ZStinnett, Bell Stinnett, Bell<br/>2005<br/>ISBN 9780071441889<br/>When customers talkent://SD_ILS/0/SD_ILS:783012026-08-07T05:45:45Z2026-08-07T05:45:45ZGross , Scoot T. Gross , Scoot T.<br/>2005<br/>ISBN 9780793195190<br/>When customers talk : turn what they tell you into salesent://SD_ILS/0/SD_ILS:784012026-08-07T05:45:45Z2026-08-07T05:45:45ZGross , Scoot T. Gross , Scoot T.<br/>2005<br/>ISBN 9780793195190<br/>When customers talkent://SD_ILS/0/SD_ILS:802302026-08-07T05:45:45Z2026-08-07T05:45:45ZGross , Scoot T. Gross , Scoot T.<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN 9780793195190<br/>Customer service training 101: quick and easy techniques that get great resultsent://SD_ILS/0/SD_ILS:820712026-08-07T05:45:45Z2026-08-07T05:45:45ZEvenson, Renee, 1951- Evenson, Renee, 1951-<br/>2005<br/>ISBN 9780814472903<br/>Creating the customer-driven library : building on the bookstore modelent://SD_ILS/0/SD_ILS:930322026-08-07T05:45:45Z2026-08-07T05:45:45ZWoodward, Jeannette A. Woodward, Jeannette A.<br/>2005<br/>ISBN 9780838908884<br/>Jeffrey Gitomer's little red book of sales answersent://SD_ILS/0/SD_ILS:955722026-08-07T05:45:45Z2026-08-07T05:45:45ZGitomer, Jeffrey H. Gitomer, Jeffrey H.<br/>2005<br/>ISBN 9780131735361<br/>Managing customer as investments : The strategic value of customers in the long runent://SD_ILS/0/SD_ILS:999742026-08-07T05:45:45Z2026-08-07T05:45:45ZGupta, Sunil Gupta, Sunil<br/>2005<br/>ISBN 9780131428950<br/>Golden circle secrets : b how to achieve consistent sales success through customer values and expectationsent://SD_ILS/0/SD_ILS:845152026-08-07T05:45:45Z2026-08-07T05:45:45ZMidgley, Ben Midgley, Ben<br/>2005<br/>ISBN 9780471718574<br/>Concumer insight : how to use data and market research to get closer to your customerent://SD_ILS/0/SD_ILS:848592026-08-07T05:45:45Z2026-08-07T05:45:45ZStone, Merlin Stone , Merlin Stone, Merlin Stone , Merlin<br/>2005<br/>ISBN 9780749442927<br/>Don't just relate-- advocate! : a blueprint for profit in the era of customer powerent://SD_ILS/0/SD_ILS:1843692026-08-07T05:45:45Z2026-08-07T05:45:45ZUrban, Glen Urban, Glen<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780132931342<br/>Market busters : 40 strategies moves that drive exceptional business growthent://SD_ILS/0/SD_ILS:702922026-08-07T05:45:45Z2026-08-07T05:45:45ZMcgrath, Rita Gunther Mcgrath, Rita Gunther<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781591391234<br/>Market busters : 40 strategies moves that drive exceptional business growthent://SD_ILS/0/SD_ILS:729942026-08-07T05:45:45Z2026-08-07T05:45:45ZMcgrath, Rita Gunther Mcgrath, Rita Gunther<br/>2005<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781591391234<br/>Market busters : 40 strategies moves that drive exceptional business growthent://SD_ILS/0/SD_ILS:731902026-08-07T05:45:45Z2026-08-07T05:45:45ZMcgrath, Rita Gunther Mcgrath, Rita Gunther<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN 9781591391234<br/>Creating customer delight : the how and why of crment://SD_ILS/0/SD_ILS:734192026-08-07T05:45:45Z2026-08-07T05:45:45ZSeth , Rakesh Seth , Kirti Seth , Rakesh Seth , Kirti<br/>2005<br/>ISBN 9789834198343<br/>Creating customer delight : the how and why of crment://SD_ILS/0/SD_ILS:734412026-08-07T05:45:45Z2026-08-07T05:45:45ZSeth , Rakesh Seth , Kirti Seth , Rakesh Seth , Kirti<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN 9789834198343<br/>Creating customer delight : the how and why of crment://SD_ILS/0/SD_ILS:734632026-08-07T05:45:45Z2026-08-07T05:45:45ZSeth , Rakesh Seth, Kirti. Seth , Rakesh Seth, Kirti.<br/>2005<br/>ISBN 9789834198343<br/>Service strategy: management moves for customer resultsent://SD_ILS/0/SD_ILS:771242026-08-07T05:45:45Z2026-08-07T05:45:45ZHorovitz, Jacques Horovitz, Jacques<br/>2004<br/>ISBN 9780273675839<br/>Your Successful Sales Careerent://SD_ILS/0/SD_ILS:781922026-08-07T05:45:45Z2026-08-07T05:45:45ZAzar, Brian. Foley, Len Azar, Brian. Foley, Len<br/>2004<br/>ISBN 9780814408254<br/>Leading through relationship marketing : how winning organisations leverage stakeholder relationships to improve business performanceent://SD_ILS/0/SD_ILS:820362026-08-07T05:45:45Z2026-08-07T05:45:45ZBatterley, Richard Batterley, Richard<br/>2004<br/>ISBN 9780074713747<br/>Complaint management : the heart of CRMent://SD_ILS/0/SD_ILS:702662026-08-07T05:45:45Z2026-08-07T05:45:45ZStauss, Bernd Stauss, Bernd<br/>2004<br/>ISBN 9780324202649<br/>Complaint management : the heart of CRMent://SD_ILS/0/SD_ILS:729742026-08-07T05:45:45Z2026-08-07T05:45:45ZStauss, Bernd Stauss, Bernd<br/>2004<br/>ISBN 9780324202649<br/>Complaint management : the heart of CRMent://SD_ILS/0/SD_ILS:731702026-08-07T05:45:45Z2026-08-07T05:45:45ZStauss, Bernd Stauss, Bernd<br/>2004<br/>Perpustakaan Jabatan<br/>ISBN 9780324202649<br/>The referral of a lifetime : the networking system that produces bottom-line results... every day!ent://SD_ILS/0/SD_ILS:779402026-08-07T05:45:45Z2026-08-07T05:45:45ZTempleton, Tim Stephenson, Lynda Rutledge Templeton, Tim Stephenson, Lynda Rutledge<br/>2003<br/>ISBN 9781576753217<br/>Hug your customers : still the proven way to personalize sales and achieve astounding resultsent://SD_ILS/0/SD_ILS:2291452026-08-07T05:45:45Z2026-08-07T05:45:45ZMitchell, Jack Mitchell, Jack<br/>2003<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Lembah Pantai Perpustakaan Medan Idaman Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781401397746<br/>Customer Relationship Development : implementing fast-track, first base custyomer relationship management solutionsent://SD_ILS/0/SD_ILS:984092026-08-07T05:45:45Z2026-08-07T05:45:45ZBlomqvist, Ralfs Dahl, Johan Haeger, Tomas Blomqvist, Ralfs Dahl, Johan<br/>2002<br/>ISBN 9780852976821<br/>Essentials of crm : a guide to customer relationship managementent://SD_ILS/0/SD_ILS:1206532026-08-07T05:45:45Z2026-08-07T05:45:45ZBergeron, Bryan Bergeron, Bryan<br/>2002<br/>ISBN 9780471206033<br/>101 ways to really satisfy your customersent://SD_ILS/0/SD_ILS:1771012026-08-07T05:45:45Z2026-08-07T05:45:45ZGriffiths, Andrew Griffiths, Andrew<br/>2002<br/>ISBN 9781865087443<br/>Improving customer satisfaction, loyalty, and profit : an integrated measurement and management systement://SD_ILS/0/SD_ILS:1837232026-08-07T05:45:45Z2026-08-07T05:45:45ZJohnson, Michael D. (Michael David) Gustafsson, Anders, 1964- Johnson, Michael D. (Michael David) Gustafsson, Anders, 1964-<br/>2000<br/>ISBN 9780787953102<br/>Relationship selling : the key to getting and keeping customersent://SD_ILS/0/SD_ILS:737932026-08-07T05:45:45Z2026-08-07T05:45:45ZCathcart, Jim Cathcart, Jim<br/>1990<br/>Perpustakaan Jabatan<br/>ISBN 9789833246052<br/>How to turn customer service into customer salesent://SD_ILS/0/SD_ILS:1837212026-08-07T05:45:45Z2026-08-07T05:45:45ZKatz, Bernard. Katz, Bernard.<br/>1988 1987<br/>ISBN 9780844231709<br/>Don Quixoteent://ERC_35_46/0/OPEN_LIB:OL23377617M2026-08-07T05:45:45Z2026-08-07T05:45:45Zby Dandelion Deer (test author 3)<br/>Format: eBook<br/>Electronic Format: HTML, PDF, KINDLE, EPUB<br/>The Mystery of Edwin Droodent://ERC_35_46/0/OPEN_LIB:OL24331506M2026-08-07T05:45:45Z2026-08-07T05:45:45Zby Charles Dickens<br/>Format: eBook<br/>Electronic Format: HTML, PDF, KINDLE, EPUB<br/>The Mystery of Edwin Droodent://ERC_35_46/0/OPEN_LIB:OL14029679M2026-08-07T05:45:45Z2026-08-07T05:45:45Zby Charles Dickens<br/>Format: eBook<br/>Electronic Format: HTML, PDF, KINDLE, EPUB<br/>The Mystery of Edwin Droodent://ERC_35_46/0/OPEN_LIB:OL24573990M2026-08-07T05:45:45Z2026-08-07T05:45:45Zby Charles Dickens<br/>Format: eBook<br/>Electronic Format: HTML, PDF, KINDLE, EPUB<br/>The Mystery of Edwin Droodent://ERC_35_46/0/OPEN_LIB:OL6323900M2026-08-07T05:45:45Z2026-08-07T05:45:45Zby Charles Dickens<br/>Format: eBook<br/>Electronic Format: HTML, PDF, KINDLE, EPUB<br/>Wuthering Heightsent://ERC_35_46/0/OPEN_LIB:OL24174014M2026-08-07T05:45:45Z2026-08-07T05:45:45Zby Emily Brontë<br/>Format: eBook<br/>Electronic Format: HTML, PDF, KINDLE, EPUB<br/>Adventures of Huckleberry Finnent://ERC_35_46/0/OPEN_LIB:OL13991894M2026-08-07T05:45:45Z2026-08-07T05:45:45Zby Mark Twain<br/>Format: eBook<br/>Electronic Format: HTML, PDF, KINDLE, EPUB<br/>The North American Free Trade Agreement (NAFTA) and Its Impact on the Textile/apparel/fiber and Auto and Auto Parts Industriesent://ERC_35_46/0/OPEN_LIB:OL1035652M2026-08-07T05:45:45Z2026-08-07T05:45:45Zby United States. Congress. House. Committee on Government Operations. Commerce, Consumer, and Monetary Affairs Subcommittee.<br/>Format: eBook<br/>Electronic Format: HTML, PDF, KINDLE, EPUB<br/>