Search Results for Customer satisfactionSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pklsearchpage/pklsearchpage/qu$003dCustomer$002bsatisfaction$0026ps$003d300?dt=list2026-09-23T03:23:59ZBusiness process mapping : improving customer satisfactionent://SD_ILS/0/SD_ILS:1306552026-09-23T03:23:59Z2026-09-23T03:23:59ZJacka, J. Mike Jacka, J. Mike<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470444580<br/>Business process mapping : improving customer satisfactionent://SD_ILS/0/SD_ILS:1329822026-09-23T03:23:59Z2026-09-23T03:23:59ZJacka, J. Mike Jacka, J. Mike<br/>2009<br/>ISBN 9780470444580<br/>The handbook for managing customer satisfactionent://SD_ILS/0/SD_ILS:202492026-09-23T03:23:59Z2026-09-23T03:23:59ZCartwright, Roger Green, George Cartwright, Roger Green, George<br/>2001<br/>ISBN 9788187233473<br/>101 WAYS TO BOOST CUSTOMER SATISFACTIONent://SD_ILS/0/SD_ILS:1759142026-09-23T03:23:59Z2026-09-23T03:23:59ZCustomer satisfaction measurement for ISO 9000:2000ent://SD_ILS/0/SD_ILS:102142026-09-23T03:23:59Z2026-09-23T03:23:59ZHill, Nigel Self, Bill Roche, Greg Hill, Nigel Self, Bill<br/>2002<br/>ISBN 9780750655132<br/>Streamlined process improvement : the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profitsent://SD_ILS/0/SD_ILS:1848172026-09-23T03:23:59Z2026-09-23T03:23:59ZHarrington, H. J. (H. James) Harrington, H. J. (H. James)<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071768634<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1168712026-09-23T03:23:59Z2026-09-23T03:23:59ZHernon, Peter Whitman, John R. Hernon, Peter Whitman, John R.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9788184082425<br/>Satisfaction : how every great company listens to the voice of the customerent://SD_ILS/0/SD_ILS:1088002026-09-23T03:23:59Z2026-09-23T03:23:59ZDenove, Chris. Power, James D. Denove, Chris. Power, James D.<br/>2006<br/>ISBN 9781591841647<br/>Quality management in road maintenance towards total customer satisfaction in City Hall Kuala Lumpur , Malaysiaent://SD_ILS/0/SD_ILS:839212026-09-23T03:23:59Z2026-09-23T03:23:59ZAhmad Khir Mohammad Ahmad Khir Mohammad<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1006922026-09-23T03:23:59Z2026-09-23T03:23:59ZHernon, Peter Whitman, John R. Hernon, Peter Whitman, John R.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838907894<br/>Improving customer satisfaction, loyalty, and profit : an integrated measurement and management systement://SD_ILS/0/SD_ILS:1837232026-09-23T03:23:59Z2026-09-23T03:23:59ZJohnson, Michael D. (Michael David) Gustafsson, Anders, 1964- Johnson, Michael D. (Michael David) Gustafsson, Anders, 1964-<br/>2000<br/>ISBN 9780787953102<br/>Measuring customer satisfaction : survey design, use, and statistical analysis methodsent://SD_ILS/0/SD_ILS:1837222026-09-23T03:23:59Z2026-09-23T03:23:59ZHayes, Bob E., 1963- Hayes, Bob E., 1963-<br/>1998<br/>ISBN 9780873893626<br/>Service quality level of DBKL's branch office towards customer satisfaction among Majlis Perwakilan Penduduk Wilayah Persekutuan Kuala Lumpur (MPPWPKL) : master of business adminisistration UNITAR International University 2021ent://SD_ILS/0/SD_ILS:3068382026-09-23T03:23:59Z2026-09-23T03:23:59ZPerpustakaan Kuala Lumpur<br/>Your customer rules! : delivering the Me2B experiences that today's customers demandent://SD_ILS/0/SD_ILS:2303832026-09-23T03:23:59Z2026-09-23T03:23:59ZPrice, Bill Jaffe, David, 1963- author Price, Bill Jaffe, David, 1963- author<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118954775<br/>Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinaryent://SD_ILS/0/SD_ILS:2198652026-09-23T03:23:59Z2026-09-23T03:23:59ZCurtin, Steve Curtin, Steve<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814432808<br/>Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meetent://SD_ILS/0/SD_ILS:1912432026-09-23T03:23:59Z2026-09-23T03:23:59ZKaufman, Ron Kaufman, Ron<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789810718329<br/>The Apple experience : the secrets of delivering insanely great customer serviceent://SD_ILS/0/SD_ILS:1849242026-09-23T03:23:59Z2026-09-23T03:23:59ZGallo, Carmine. Gallo, Carmine.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071793209<br/>Winning the customer : turn consumers into fans and get them to spend moreent://SD_ILS/0/SD_ILS:1849782026-09-23T03:23:59Z2026-09-23T03:23:59ZImbriano, Lou Imbriano, Lou<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071775267<br/>The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customersent://SD_ILS/0/SD_ILS:1858852026-09-23T03:23:59Z2026-09-23T03:23:59ZSoudagar, Reza Iyer, Vinay Hildebrand, Volker Soudagar, Reza Iyer, Vinay<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071786973<br/>The customer signs your paycheckent://SD_ILS/0/SD_ILS:1305792026-09-23T03:23:59Z2026-09-23T03:23:59ZCooper, Frank, 1938- Cooper, Frank, 1938-<br/>2010<br/>ISBN 9780071632881<br/>100 powerful ways to win & keep new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today!ent://SD_ILS/0/SD_ILS:1368882026-09-23T03:23:59Z2026-09-23T03:23:59ZTimm, Paul R. Timm, Paul R.<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833246724<br/>How companies win : profiting from demand-driven business models no matter what business you're inent://SD_ILS/0/SD_ILS:1371602026-09-23T03:23:59Z2026-09-23T03:23:59ZKash, Rick Calhoun, David Kash, Rick Calhoun, David<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780062000453<br/>Pelanggan setia: pelanggan yang dapat membawa 100 pelanggan lainent://SD_ILS/0/SD_ILS:1423102026-09-23T03:23:59Z2026-09-23T03:23:59ZMd. Ali Berahim Md. Ali Berahim<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789673690213<br/>Assessing service quality : satisfying the expectations of library customersent://SD_ILS/0/SD_ILS:1873042026-09-23T03:23:59Z2026-09-23T03:23:59ZHernon, Peter. Altman, Ellen Hernon, Peter. Altman, Ellen<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838910214<br/>Winning with customers: a playbook for B2Bent://SD_ILS/0/SD_ILS:1471712026-09-23T03:23:59Z2026-09-23T03:23:59ZPigues, D. Keith Alderman, Jerry D. Pigues, D. Keith Alderman, Jerry D.<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470547991<br/>Going the extra smile : creating remarkable customer expirenceent://SD_ILS/0/SD_ILS:1236322026-09-23T03:23:59Z2026-09-23T03:23:59Z2009<br/>ISBN 9789810680961<br/>The best service is no service : how to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1010132026-09-23T03:23:59Z2026-09-23T03:23:59ZPrice, Bill David Jaffe Price, Bill David Jaffe<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470189085<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1028692026-09-23T03:23:59Z2026-09-23T03:23:59ZPrice, Bill David Jaffe Price, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>The celebrity experience : Insider secrets to delivering red-carpet customer serviceent://SD_ILS/0/SD_ILS:1036672026-09-23T03:23:59Z2026-09-23T03:23:59ZCutting, Donna 1966- Cutting, Donna 1966-<br/>2008<br/>ISBN 9780470174012<br/>What's the secrets?ent://SD_ILS/0/SD_ILS:1050372026-09-23T03:23:59Z2026-09-23T03:23:59ZDijulius, John R. 1964- Dijulius, John R. 1964-<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780470196120<br/>When customers think we don't care : ending actions that self-destruct companies, customer service and jobsent://SD_ILS/0/SD_ILS:1149532026-09-23T03:23:59Z2026-09-23T03:23:59ZBuchanan, Richard W. Buchanan, Richard W.<br/>2008<br/>ISBN 9780070138636<br/>The best service is no service : how to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1159832026-09-23T03:23:59Z2026-09-23T03:23:59ZPrice, Bill David Jaffe Price, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>Tip menawan hati pelangganent://SD_ILS/0/SD_ILS:1194552026-09-23T03:23:59Z2026-09-23T03:23:59ZZainuddin Zakaria Ziadatul Hidayah Zakaria. Zainuddin Zakaria Ziadatul Hidayah Zakaria.<br/>2008<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833586219<br/>Satisfied customers tell three friends, angry customers tell 3,000 : Running a business in today's consumer-driven worldent://SD_ILS/0/SD_ILS:1064852026-09-23T03:23:59Z2026-09-23T03:23:59ZBlackshaw, Pete Blackshaw, Pete<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780385522724<br/>The celebrity experience : Insider secrets to delivering red-carpet customer serviceent://SD_ILS/0/SD_ILS:1100412026-09-23T03:23:59Z2026-09-23T03:23:59ZCutting, Donna 1966- Cutting, Donna 1966-<br/>2008<br/>ISBN 9780470174012<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1122352026-09-23T03:23:59Z2026-09-23T03:23:59ZPrice, Bill David Jaffe Price, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1122462026-09-23T03:23:59Z2026-09-23T03:23:59ZPrice, Bill David Jaffe Price, Bill David Jaffe<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780470189085<br/>Human Sigma : managing the employee-customer encounterent://SD_ILS/0/SD_ILS:1106392026-09-23T03:23:59Z2026-09-23T03:23:59ZFleming, John H. Fleming, John H.<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781595620163<br/>Human Sigma : Managing the employee-customer encounterent://SD_ILS/0/SD_ILS:1109502026-09-23T03:23:59Z2026-09-23T03:23:59ZFleming, John H. Fleming, John H.<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781595620163<br/>The satisfied Customer : winners and losers in the battle for buyer preferenceent://SD_ILS/0/SD_ILS:1134992026-09-23T03:23:59Z2026-09-23T03:23:59ZFornell, Claes Fornell, Claes<br/>2007<br/>ISBN 9780230604063<br/>The satisfied Customer : winners and losers in the battle for buyer preferenceent://SD_ILS/0/SD_ILS:1292412026-09-23T03:23:59Z2026-09-23T03:23:59ZFornell, Claes Fornell, Claes<br/>2007<br/>ISBN 9780230604063<br/>Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referredent://SD_ILS/0/SD_ILS:771262026-09-23T03:23:59Z2026-09-23T03:23:59ZHeppell, Michael. Heppell, Michael.<br/>2006<br/>ISBN 9780273707929<br/>The golden apple : how to grow opportunity and harvest successent://SD_ILS/0/SD_ILS:772142026-09-23T03:23:59Z2026-09-23T03:23:59ZAaronson, Kathy Aaronson, Kathy<br/>2006<br/>ISBN 9780471777823<br/>Making meaning : how successful businesses deliver meaningful customer experiencesent://SD_ILS/0/SD_ILS:790202026-09-23T03:23:59Z2026-09-23T03:23:59ZDiller, Steve Shedroff, Nathan Rhea, Darrel Diller, Steve Shedroff, Nathan<br/>2006<br/>ISBN 9780321374097<br/>The ultimate question : driving good profits and true growthent://SD_ILS/0/SD_ILS:790852026-09-23T03:23:59Z2026-09-23T03:23:59ZReichheld, Fried Reichheld, Fried<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781591397830<br/>The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competitionent://SD_ILS/0/SD_ILS:791292026-09-23T03:23:59Z2026-09-23T03:23:59ZRanadive, Vivek. Ranadive, Vivek.<br/>2006<br/>ISBN 9780071450140<br/>Sell the brand first : how to sell your brand and create lasting customer loyaltyent://SD_ILS/0/SD_ILS:791322026-09-23T03:23:59Z2026-09-23T03:23:59ZStiff, Dan. Stiff, Dan.<br/>2006<br/>ISBN 9780071470421<br/>Sell the brand first : how to sell your brand and create lasting customer loyaltyent://SD_ILS/0/SD_ILS:792532026-09-23T03:23:59Z2026-09-23T03:23:59ZStiff, Dan. Stiff, Dan.<br/>2006<br/>ISBN 9780071470421<br/>Amaze your customer! : creative tips on winning and keeping your customersent://SD_ILS/0/SD_ILS:815552026-09-23T03:23:59Z2026-09-23T03:23:59ZZanetti, Daniel. Zanetti, Daniel.<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9780749445577<br/>Amaze your customer! : creative tips on winning and keeping your customersent://SD_ILS/0/SD_ILS:818282026-09-23T03:23:59Z2026-09-23T03:23:59ZZanetti, Daniel. Zanetti, Daniel.<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780749445577<br/>Love thy customer: creating delight, preventing dissatisfaction and pleasing your hardest to please customersent://SD_ILS/0/SD_ILS:820432026-09-23T03:23:59Z2026-09-23T03:23:59ZBrinkman, Rick Kirschner, Rick Brinkman, Rick Kirschner, Rick<br/>2006<br/>ISBN 9780071448024<br/>Amaze your customer! : creative tips on winning and keeping your customersent://SD_ILS/0/SD_ILS:822322026-09-23T03:23:59Z2026-09-23T03:23:59ZZanetti, Daniel. Zanetti, Daniel.<br/>2006<br/>ISBN 9780749445577<br/>The golden apple : how to grow opportunity and harvest successent://SD_ILS/0/SD_ILS:847702026-09-23T03:23:59Z2026-09-23T03:23:59ZAaronson, Kathy Aaronson, Kathy<br/>2006<br/>ISBN 9780471777823<br/>Service strategy: management moves for customer resultsent://SD_ILS/0/SD_ILS:771242026-09-23T03:23:59Z2026-09-23T03:23:59ZHorovitz, Jacques Horovitz, Jacques<br/>2004<br/>ISBN 9780273675839<br/>Simply better : winning and keeping customers by delivering what matters mostent://SD_ILS/0/SD_ILS:792582026-09-23T03:23:59Z2026-09-23T03:23:59ZBarwise, Patrick Meehan, Sean Barwise, Patrick Meehan, Sean<br/>2004<br/>ISBN 9780875843988<br/>Value-based marketing for bottom-line successent://SD_ILS/0/SD_ILS:207322026-09-23T03:23:59Z2026-09-23T03:23:59ZDe Bonis, J. Nicholas Balinski, Eric Allen, Phil De Bonis, J. Nicholas Balinski, Eric<br/>2003<br/>ISBN 9780071396561<br/>Business process mappingent://SD_ILS/0/SD_ILS:51812026-09-23T03:23:59Z2026-09-23T03:23:59ZJacka, J. Mike Keller, Paulette J. Jacka, J. Mike Keller, Paulette J.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780471079774<br/>When customers think we dont care : ending action that self-destruct companies, customers service and jobsent://SD_ILS/0/SD_ILS:78292026-09-23T03:23:59Z2026-09-23T03:23:59ZBuchanan, Richard W. Buchanan, Richard W.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780074709306<br/>Customer Chemistry : how to keep the customers you want-and say "Good-bye" to the ones you don'tent://SD_ILS/0/SD_ILS:80142026-09-23T03:23:59Z2026-09-23T03:23:59ZNaylor, Mary Greco, Susan Naylor, Mary Greco, Susan<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780658001444<br/>Total accessent://SD_ILS/0/SD_ILS:83802026-09-23T03:23:59Z2026-09-23T03:23:59ZMcKenna, Regis McKenna, Regis<br/>2002<br/>ISBN 9781578512447<br/>Built for useent://SD_ILS/0/SD_ILS:84182026-09-23T03:23:59Z2026-09-23T03:23:59ZDonoghue, Karen Donoghue, Karen<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071383042<br/>Built for use : driving profitability through the user experinceent://SD_ILS/0/SD_ILS:98572026-09-23T03:23:59Z2026-09-23T03:23:59ZDonoghue, Karen Donoghue, Karen<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071383042<br/>When customers think we don't careent://SD_ILS/0/SD_ILS:102182026-09-23T03:23:59Z2026-09-23T03:23:59ZBuchanan, Richard W. Buchanan, Richard W.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780074709306<br/>Total accessent://SD_ILS/0/SD_ILS:112602026-09-23T03:23:59Z2026-09-23T03:23:59ZMcKenna, Regis McKenna, Regis<br/>2002<br/>ISBN 9781578512447<br/>50 powerful ideasent://SD_ILS/0/SD_ILS:132632026-09-23T03:23:59Z2026-09-23T03:23:59ZTimm, Paul R. Timm, Paul R.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781564145994<br/>Buiding great customer experiencesent://SD_ILS/0/SD_ILS:216012026-09-23T03:23:59Z2026-09-23T03:23:59ZShaw, Colin Ivens, John Shaw, Colin Ivens, John<br/>2002<br/>ISBN 9780333990131<br/>How to kiss and keep your customers and kick the competitionent://SD_ILS/0/SD_ILS:225772026-09-23T03:23:59Z2026-09-23T03:23:59ZMalouf, Doug Malouf, Doug<br/>2002<br/>ISBN 9781865089577<br/>Customer once client forever : 12 tools for building lifetime business relationshipsent://SD_ILS/0/SD_ILS:13682026-09-23T03:23:59Z2026-09-23T03:23:59ZBuckingham, Richard Buckingham, Richard<br/>2001<br/>ISBN 9780938721826<br/>Emotion Marketing : the hallmark way of winning customers for lifeent://SD_ILS/0/SD_ILS:153952026-09-23T03:23:59Z2026-09-23T03:23:59ZRobinette, Scott Brand, Claire Lenz, Vicki Robinette, Scott Brand, Claire<br/>This book provides business readers with their first in-depth analysis of hallmark's uncanny ability to forge lasting emotional bonds with a huge and devoted customer base that spans generations. It describes original emotion marketing principles and techniques that we can put to work in our company. It tells about the power of caring and how it provides the missing ink between customer satisfaction and customer loyalty.<br/>2001<br/>ISBN 9780071364140<br/>The customer delight principleent://SD_ILS/0/SD_ILS:191072026-09-23T03:23:59Z2026-09-23T03:23:59ZVavra, Terry Vavra, Terry<br/>2001<br/>ISBN 9780658010040<br/>1,001 ways to keep customers coming backent://SD_ILS/0/SD_ILS:96372026-09-23T03:23:59Z2026-09-23T03:23:59ZGreiner, Donna Kinni, Theodore B, Greiner, Donna Kinni, Theodore B,<br/>1999<br/>ISBN 9780761520290<br/>Profitable customersent://SD_ILS/0/SD_ILS:235142026-09-23T03:23:59Z2026-09-23T03:23:59ZWilson, Charles Wilson, Charles<br/>1999<br/>ISBN 9788175540958<br/>Knocks your socks off sellingent://SD_ILS/0/SD_ILS:1189262026-09-23T03:23:59Z2026-09-23T03:23:59ZGitomer, Jeffrey H. Zemke, Ron Gitomer, Jeffrey H. Zemke, Ron<br/>1999<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814470305<br/>Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayarent://SD_ILS/0/SD_ILS:2054002026-09-23T03:23:59Z2026-09-23T03:23:59ZTschohl, John Tschohl, John<br/>1999<br/>Perpustakaan Kuala Lumpur Perpustakaan Jabatan<br/>ISBN 9789837204034<br/>