Search Results for Customer services - MarketingSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pklsearchpage/pklsearchpage/qu$003dCustomer$002bservices$002b-$002bMarketing$0026ps$003d300?dt=list2026-08-08T11:00:24ZThe new financial services agenda : rethinking business models and creating engaging customer experiences in financial servicesent://SD_ILS/0/SD_ILS:2532392026-08-08T11:00:24Z2026-08-08T11:00:24ZPeverell, Roger Peverell, Roger<br/>2017<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781907794490<br/>Winning in Service Markets : Success through People, Technology and Strategyent://SD_ILS/0/SD_ILS:2545572026-08-08T11:00:24Z2026-08-08T11:00:24ZWirtz, Jochen Wirtz, Jochen<br/>2017<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781944659059<br/>Living innovation : competing in the 21st century access economyent://SD_ILS/0/SD_ILS:2404942026-08-08T11:00:24Z2026-08-08T11:00:24ZMathe, Hervé Mathe, Hervé<br/>2016 2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9789814719575<br/>TEKNIK PUKAU PELANGGAN : DAPATKAN PELANGGAN DI facebook TANPA PERLU BERSUSAH PAYAHent://SD_ILS/0/SD_ILS:2880042026-08-08T11:00:24Z2026-08-08T11:00:24ZFaris Azzaki, 1990- author. Amir Faisal, author. Mohamad Ezrin Shah, editor. Faris Azzaki, 1990- author. Amir Faisal, author.<br/>2014<br/>Pustaka KL @ Keramat<br/>ISBN 9789671186671<br/>TRUE STORY : How to Combine Story and Action to Transform Your Business /​ent://SD_ILS/0/SD_ILS:2877502026-08-08T11:00:24Z2026-08-08T11:00:24ZMontague, Ty, author. Montague, Ty, author.<br/>Is your company a storyteller or a storydoer? The old way to market a business was storytelling. But in today's world, simply communicating your brand's story in the hope that customers will listen is no longer enough. Instead, your authentic brand must be evident in every action the organization undertakes. Today's most successful businesses are storydoers. These companies create products and services that, from the very beginning, are manifestations of an authentic and meaningful story, one told primarily through action, not advertising. In True Story, creative executive Ty Montague argues that any business, regardless of size or industry, can embrace the principles of storydoing. Indeed, our best-run companies, from small start-ups to global conglomerates, organize around a coherent narrative that is then broadcast through every action they take (from product design to customer service to marketing). Montague shows why storydoing firms are nimble, more adaptive to change, and more efficiently run businesses.<br/>2013<br/>Pustaka KL @ Keramat<br/>ISBN 9781422170687<br/>Winning the customer : turn consumers into fans and get them to spend moreent://SD_ILS/0/SD_ILS:1849782026-08-08T11:00:24Z2026-08-08T11:00:24ZImbriano, Lou Imbriano, Lou<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071775267<br/>Key account management : tools and techniques for achieving profitable key supplier statusent://SD_ILS/0/SD_ILS:1759492026-08-08T11:00:24Z2026-08-08T11:00:24ZCheverton, Peter. Cheverton, Peter.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780749463519<br/>The daily you : how the new advertising industry is defining your identity and your worthent://SD_ILS/0/SD_ILS:1818542026-08-08T11:00:24Z2026-08-08T11:00:24ZTurow, Joseph. Turow, Joseph.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780300165012<br/>The power of Foursquare : 7 innovative ways to get customers to check in wherever they areent://SD_ILS/0/SD_ILS:1849662026-08-08T11:00:24Z2026-08-08T11:00:24ZGallo , Carmine Gallo , Carmine<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071773171<br/>Sales & service excellenceent://SD_ILS/0/SD_ILS:1751702026-08-08T11:00:24Z2026-08-08T11:00:24ZLeadbetter, Jane Leadbetter, Jane<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781852526719<br/>C-Scape : conquer the forces changing business todayent://SD_ILS/0/SD_ILS:1382352026-08-08T11:00:24Z2026-08-08T11:00:24ZKramer, Larry 1950- Kramer, Larry 1950-<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780061984976<br/>The relationship ageent://SD_ILS/0/SD_ILS:1667522026-08-08T11:00:24Z2026-08-08T11:00:24Z2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780982908310<br/>We are smarter than me : how to unleash the power of crowds in your businessent://SD_ILS/0/SD_ILS:2783552026-08-08T11:00:24Z2026-08-08T11:00:24ZLibert, Barry Spector, Jon Libert, Barry Spector, Jon<br/>2008<br/>ISBN 9780132244794<br/>Services Marketing : An Asia-Pasific and Australian perspectiveent://SD_ILS/0/SD_ILS:1000952026-08-08T11:00:24Z2026-08-08T11:00:24ZPatterson, Paul Patterson, Paul<br/>2007<br/>ISBN 9780733986789<br/>Services marketing : people, technology, strategyent://SD_ILS/0/SD_ILS:878632026-08-08T11:00:24Z2026-08-08T11:00:24ZLovelock, Christopher Wirtz, Jochen Lovelock, Christopher Wirtz, Jochen<br/>2007<br/>Perpustakaan Jabatan<br/>ISBN 9780132056762<br/>50 powerful ways to win and new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today !ent://SD_ILS/0/SD_ILS:738432026-08-08T11:00:24Z2026-08-08T11:00:24ZTimm , Paul R. Timm, Paul R. 50 ways to win new customers. Timm , Paul R. Timm, Paul R. 50 ways to win new customers.<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9789833246724<br/>Services marketing managementent://SD_ILS/0/SD_ILS:850932026-08-08T11:00:24Z2026-08-08T11:00:24ZMudie, Peter Pirrie , Angela Mudie, Peter Pirrie , Angela<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9780750666749<br/>Key account management in financial servicesent://SD_ILS/0/SD_ILS:788082026-08-08T11:00:24Z2026-08-08T11:00:24ZCheverton, Peter Cheverton, Peter<br/>2005<br/>ISBN 9780749441876<br/>Key account management in financial servicesent://SD_ILS/0/SD_ILS:805542026-08-08T11:00:24Z2026-08-08T11:00:24ZCheverton, Peter Cheverton, Peter<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780749441876<br/>Creating the customer-driven library : building on the bookstore modelent://SD_ILS/0/SD_ILS:930322026-08-08T11:00:24Z2026-08-08T11:00:24ZWoodward, Jeannette A. Woodward, Jeannette A.<br/>2005<br/>ISBN 9780838908884<br/>The financial services marketing handbook : tactics and techniques that produce resultent://SD_ILS/0/SD_ILS:546492026-08-08T11:00:24Z2026-08-08T11:00:24Zehrlich, Evelyn ehrlich, Evelyn<br/>2004<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781576601563<br/>Services marketingent://SD_ILS/0/SD_ILS:190802026-08-08T11:00:24Z2026-08-08T11:00:24ZZeithaml, Valarie A. Bitner, Mary Jo Zeithaml, Valarie A. Bitner, Mary Jo<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071199148<br/>Value-based marketing for bottom-line successent://SD_ILS/0/SD_ILS:207322026-08-08T11:00:24Z2026-08-08T11:00:24ZDe Bonis, J. Nicholas Balinski, Eric Allen, Phil De Bonis, J. Nicholas Balinski, Eric<br/>2003<br/>ISBN 9780071396561<br/>Making it personalent://SD_ILS/0/SD_ILS:51932026-08-08T11:00:24Z2026-08-08T11:00:24ZKasanoff, Bruce Kasanoff, Bruce<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780738205366<br/>Customer eguity : building and managing relationships as valuable assetsent://SD_ILS/0/SD_ILS:83292026-08-08T11:00:24Z2026-08-08T11:00:24ZBlattberg, Robert C. Getz, Gary Thomas, Jacquelyn S. Blattberg, Robert C. Getz, Gary<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780875847641<br/>Customer equityent://SD_ILS/0/SD_ILS:85502026-08-08T11:00:24Z2026-08-08T11:00:24ZBlattberg, Robert C. Getz, Gary Blattberg, Robert C. Getz, Gary<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780875847641<br/>E-serviceent://SD_ILS/0/SD_ILS:86162026-08-08T11:00:24Z2026-08-08T11:00:24ZZemke, Ron Connellan, Tom Zemke, Ron Connellan, Tom<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814406069<br/>Key customers: How to manage them profitablyent://SD_ILS/0/SD_ILS:286032026-08-08T11:00:24Z2026-08-08T11:00:24ZMcDonald, Malcolm Rogers, Beth Woodburn, Diana McDonald, Malcolm Rogers, Beth<br/>2000<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780750646154<br/>