Search Results for Libraries -- Evaluation - Narrowed by: ReferenceSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pklsearchpage/pklsearchpage/qu$003dLibraries$002b$002b--$002b$002bEvaluation$0026qf$003dLOCATION$002509Shelf$002bLocation$0025091$00253AREFERENCE$002509Reference$0026ps$003d300?dt=list2026-10-26T09:54:33ZAssessing service quality : satisfying the expectations of library customersent://SD_ILS/0/SD_ILS:2312922026-10-26T09:54:33Z2026-10-26T09:54:33ZHernon, Peter Altman, Ellen. Dugan, Robert E., 1952- Hernon, Peter Altman, Ellen.<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780838913086<br/>Managing with data : using ACRLMetrics and PLAmetricsent://SD_ILS/0/SD_ILS:2325092026-10-26T09:54:33Z2026-10-26T09:54:33ZHernon, Peter Dugan, Robert E., 1952- Matthews, Joseph R. Hernon, Peter Dugan, Robert E., 1952-<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780838912430<br/>Getting started with evaluationent://SD_ILS/0/SD_ILS:2325042026-10-26T09:54:33Z2026-10-26T09:54:33ZHernon, Peter Dugan, Robert E., 1952- author. Matthews, Joseph R., author. Hernon, Peter Dugan, Robert E., 1952- author.<br/>2014<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780838911952<br/>Interpersonal skills, theory and practice : the librarian's guide to becoming a leaderent://SD_ILS/0/SD_ILS:1769092026-10-26T09:54:33Z2026-10-26T09:54:33ZSheldon, Brooke E. Sheldon, Brooke E.<br/>2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781591587446<br/>The teaching library : approaches to assessing information literacy instructionent://SD_ILS/0/SD_ILS:1215072026-10-26T09:54:33Z2026-10-26T09:54:33Z2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780789031495<br/>