Search Results for Library users - Narrowed by: Interpersonal communication. SirsiDynix Enterprise http://kllibrary.dbkl.gov.my/client/en_US/pklsearchpage/pklsearchpage/qu$003dLibrary$002busers$0026qf$003dSUBJECT$002509Subject$002509Interpersonal$002bcommunication.$002509Interpersonal$002bcommunication.$0026ps$003d300$0026isd$003dtrue?dt=list 2026-10-21T18:27:40Z Defusing the angry patron : a how-to-do-it manual for librarians ent://SD_ILS/0/SD_ILS:216228 2026-10-21T18:27:40Z 2026-10-21T18:27:40Z Rubin, Rhea Joyce, 1950-&#160;Rubin, Rhea Joyce, 1950-<br/>2011<br/>ISBN&#160;9781555707316<br/>