Search Results for Management. - Narrowed by: Customer relationsSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pklsearchpage/pklsearchpage/qu$003dManagement.$0026qf$003dSUBJECT$002509Subject$002509Customer$002brelations$002509Customer$002brelations$0026ps$003d300$0026isd$003dtrue?dt=list2026-09-22T00:58:06ZCustomer relationship managementent://SD_ILS/0/SD_ILS:270872026-09-22T00:58:06Z2026-09-22T00:58:06Z2000<br/>ISBN 9780471644095<br/>Successful global account managementent://SD_ILS/0/SD_ILS:85222026-09-22T00:58:06Z2026-09-22T00:58:06ZWilson, Kevin Speare, Nick Reese, Sam Wilson, Kevin Speare, Nick<br/>2002<br/>ISBN 9780749436049<br/>A stakeholder approach to issues managementent://SD_ILS/0/SD_ILS:1849572026-09-22T00:58:06Z2026-09-22T00:58:06ZBoutilier, Robert, 1950- Boutilier, Robert, 1950-<br/>Offers a fact-based strategy development process for managing issues and controversies. The book shows practitioners how to ground their strategic advice on empirical research that reveals the socio-political dynamics of the issue. It is the first book to approach issues management from a blended application of advances in stakeholder theory and social network analysis. Readers learn how to track the socio-political environment in order to (a) avoid risks and crises, (b) obtain essential environmental scanning information for strategy development or adjustment, and (c) secure the organization's reputation and access to vital resources.<br/>2013 2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781606490976<br/>Service strategy: management moves for customer resultsent://SD_ILS/0/SD_ILS:771242026-09-22T00:58:06Z2026-09-22T00:58:06ZHorovitz, Jacques Horovitz, Jacques<br/>2004<br/>ISBN 9780273675839<br/>Customer Relationship Development : implementing fast-track, first base custyomer relationship management solutionsent://SD_ILS/0/SD_ILS:984092026-09-22T00:58:06Z2026-09-22T00:58:06ZBlomqvist, Ralfs Dahl, Johan Haeger, Tomas Blomqvist, Ralfs Dahl, Johan<br/>2002<br/>ISBN 9780852976821<br/>The quality movement: What total quality management is really all about!ent://SD_ILS/0/SD_ILS:1550152026-09-22T00:58:06Z2026-09-22T00:58:06ZDrummond, Helga Drummond, Helga<br/>1992<br/>ISBN 9780749407537<br/>Secret Manual Of The Sales Warriorent://SD_ILS/0/SD_ILS:2749442026-09-22T00:58:06Z2026-09-22T00:58:06ZMaxine Teo Maxine Teo<br/>2020<br/>Perpustakaan Kuala Lumpur Pustaka KL @ PPR Pinggiran Bukit Jalil<br/>ISBN 9789811454806<br/>Sales & service excellenceent://SD_ILS/0/SD_ILS:1751702026-09-22T00:58:06Z2026-09-22T00:58:06ZLeadbetter, Jane Leadbetter, Jane<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781852526719<br/>The hidden power of your customers : four keys to growing your business through existing customersent://SD_ILS/0/SD_ILS:1752812026-09-22T00:58:06Z2026-09-22T00:58:06ZCarroll, Becky, 1966- Carroll, Becky, 1966-<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118018217<br/>The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer serviceent://SD_ILS/0/SD_ILS:1327632026-09-22T00:58:06Z2026-09-22T00:58:06ZRickenbacher, Colleen A. Scannell, Edward E. Rickenbacher, Colleen A. Scannell, Edward E.<br/>2010<br/>ISBN 9780071745093<br/>How companies win : profiting from demand-driven business models no matter what business you're inent://SD_ILS/0/SD_ILS:1371602026-09-22T00:58:06Z2026-09-22T00:58:06ZKash, Rick Calhoun, David Kash, Rick Calhoun, David<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780062000453<br/>Business process mapping : improving customer satisfactionent://SD_ILS/0/SD_ILS:1306552026-09-22T00:58:06Z2026-09-22T00:58:06ZJacka, J. Mike Jacka, J. Mike<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470444580<br/>Business process mapping : improving customer satisfactionent://SD_ILS/0/SD_ILS:1329822026-09-22T00:58:06Z2026-09-22T00:58:06ZJacka, J. Mike Jacka, J. Mike<br/>2009<br/>ISBN 9780470444580<br/>Human Sigma : managing the employee-customer encounterent://SD_ILS/0/SD_ILS:1106392026-09-22T00:58:06Z2026-09-22T00:58:06ZFleming, John H. Fleming, John H.<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781595620163<br/>Human Sigma : Managing the employee-customer encounterent://SD_ILS/0/SD_ILS:1109502026-09-22T00:58:06Z2026-09-22T00:58:06ZFleming, John H. Fleming, John H.<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781595620163<br/>Strategies that win sales : best practices of the world's leading organizationsent://SD_ILS/0/SD_ILS:743332026-09-22T00:58:06Z2026-09-22T00:58:06ZMarone , Mark D. Lunsford, Seleste E. Marone , Mark D. Lunsford, Seleste E.<br/>2006 2005<br/>ISBN 9780793188604<br/>Make winning a habitent://SD_ILS/0/SD_ILS:775302026-09-22T00:58:06Z2026-09-22T00:58:06ZPage, Rick Page, Rick<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071465021<br/>Strategies that win sales : best practices of the world's leading organizationsent://SD_ILS/0/SD_ILS:782722026-09-22T00:58:06Z2026-09-22T00:58:06ZMarone , Mark D. Lunsford, Seleste E. Marone , Mark D. Lunsford, Seleste E.<br/>2006 2005<br/>ISBN 9780793188604<br/>Strategies that win sales : best practices of the world's leading organizationsent://SD_ILS/0/SD_ILS:783032026-09-22T00:58:06Z2026-09-22T00:58:06ZMarone , Mark D. Lunsford, Seleste E. Marone , Mark D. Lunsford, Seleste E.<br/>2006 2005<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780793188604<br/>Strategies that win sales : best practices of the world's leading organizationsent://SD_ILS/0/SD_ILS:802322026-09-22T00:58:06Z2026-09-22T00:58:06ZMarone , Mark D. Lunsford, Seleste E. Marone , Mark D. Lunsford, Seleste E.<br/>2006 2005<br/>Perpustakaan Jabatan<br/>ISBN 9780793188604<br/>Outside innovation : how your customers will co-design your campany's futureent://SD_ILS/0/SD_ILS:971182026-09-22T00:58:06Z2026-09-22T00:58:06ZSeybold, Patricia B. Seybold, Patricia B.<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9780061135903<br/>Make winning a habitent://SD_ILS/0/SD_ILS:888152026-09-22T00:58:06Z2026-09-22T00:58:06ZPage, Rick Page, Rick<br/>2006<br/>ISBN 9780071465021<br/>Managing customer as investments : The strategic value of customers in the long runent://SD_ILS/0/SD_ILS:999742026-09-22T00:58:06Z2026-09-22T00:58:06ZGupta, Sunil Gupta, Sunil<br/>2005<br/>ISBN 9780131428950<br/>Strategies that win sales : best practices of the world's leading organizationsent://SD_ILS/0/SD_ILS:500532026-09-22T00:58:06Z2026-09-22T00:58:06ZMarone, Mark D Marone, Mark D<br/>2005<br/>ISBN 9780793188604<br/>Golden circle secrets : b how to achieve consistent sales success through customer values and expectationsent://SD_ILS/0/SD_ILS:845152026-09-22T00:58:06Z2026-09-22T00:58:06ZMidgley, Ben Midgley, Ben<br/>2005<br/>ISBN 9780471718574<br/>Customer relationship managmentent://SD_ILS/0/SD_ILS:78392026-09-22T00:58:06Z2026-09-22T00:58:06ZAnderson, Kristin Kerr, Carol Anderson, Kristin Kerr, Carol<br/>2002<br/>ISBN 9780071379540<br/>Customer-centric product definitionent://SD_ILS/0/SD_ILS:83462026-09-22T00:58:06Z2026-09-22T00:58:06ZMello, Sheila Mello, Sheila<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814406687<br/>Customer-centric product definition : the key to great product developmentent://SD_ILS/0/SD_ILS:98582026-09-22T00:58:06Z2026-09-22T00:58:06ZMello, Sheila Mello, Sheila<br/>2002<br/>ISBN 9780814406687<br/>X-Engineering the corporation : Reinventing your business in the digital ageent://SD_ILS/0/SD_ILS:314272026-09-22T00:58:06Z2026-09-22T00:58:06ZChampy, James Champy, James<br/>2002<br/>ISBN 9780446678971<br/>Customer care excellenceent://SD_ILS/0/SD_ILS:171062026-09-22T00:58:06Z2026-09-22T00:58:06ZCook, Sarah Cook, Sarah<br/>2002<br/>ISBN 9780074937921<br/>The complete guide to customer supportent://SD_ILS/0/SD_ILS:232142026-09-22T00:58:06Z2026-09-22T00:58:06ZFleisher, Joe and Read Brendan Fleisher, Joe and Read Brendan<br/>2002<br/>ISBN 9781578200979<br/>