Search Results for Reference services (Libraries) -- ManagementSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pklsearchpage/pklsearchpage/qu$003dReference$002bservices$002b$002528Libraries$002529$002b--$002bManagement$0026ps$003d300?dt=list2026-09-26T00:08:22ZThe librarian as information consultant : transforming reference for the Information Ageent://SD_ILS/0/SD_ILS:1668522026-09-26T00:08:22Z2026-09-26T00:08:22ZMurphy, Sarah Anne Murphy, Sarah Anne<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838910863<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1168712026-09-26T00:08:22Z2026-09-26T00:08:22ZHernon, Peter Whitman, John R. Hernon, Peter Whitman, John R.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9788184082425<br/>Delivering digital services : a handbook for public libraries and learning centresent://SD_ILS/0/SD_ILS:901832026-09-26T00:08:22Z2026-09-26T00:08:22ZMcMenemy, David Poulter, Alan, 1956- McMenemy, David Poulter, Alan, 1956-<br/>2005<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781856045100<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1006922026-09-26T00:08:22Z2026-09-26T00:08:22ZHernon, Peter Whitman, John R. Hernon, Peter Whitman, John R.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838907894<br/>