Search Results for Reference services (libraries) -- United States -- Management.SirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pklsearchpage/pklsearchpage/qu$003dReference$002bservices$002b$002528libraries$002529$002b--$002bUnited$002bStates$002b--$002bManagement.$0026ps$003d300?dt=list2026-09-27T19:26:23ZDelivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1168712026-09-27T19:26:23Z2026-09-27T19:26:23ZHernon, Peter Whitman, John R. Hernon, Peter Whitman, John R.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9788184082425<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1006922026-09-27T19:26:23Z2026-09-27T19:26:23ZHernon, Peter Whitman, John R. Hernon, Peter Whitman, John R.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838907894<br/>