Search Results for Whitman, John R. SirsiDynix Enterprise http://kllibrary.dbkl.gov.my/client/en_US/pklsearchpage/pklsearchpage/qu$003dWhitman$00252C$002bJohn$002bR.$0026ic$003dtrue$0026ps$003d300?dt=list 2026-08-07T02:10:00Z Delivering satisfaction and service quality : a customer-based approach for libraries ent://SD_ILS/0/SD_ILS:116871 2026-08-07T02:10:00Z 2026-08-07T02:10:00Z Hernon, Peter&#160;Whitman, John R.&#160;Hernon, Peter&#160;Whitman, John R.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9788184082425<br/> Delivering satisfaction and service quality : a customer-based approach for libraries ent://SD_ILS/0/SD_ILS:100692 2026-08-07T02:10:00Z 2026-08-07T02:10:00Z Hernon, Peter&#160;Whitman, John R.&#160;Hernon, Peter&#160;Whitman, John R.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780838907894<br/>