Search Results for Zeithaml, Valarie A.SirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pklsearchpage/pklsearchpage/qu$003dZeithaml$00252C$002bValarie$002bA.$0026ps$003d300?dt=list2026-10-06T21:56:08ZServices marketingent://SD_ILS/0/SD_ILS:190802026-10-06T21:56:08Z2026-10-06T21:56:08ZZeithaml, Valarie A. Bitner, Mary Jo Zeithaml, Valarie A. Bitner, Mary Jo<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071199148<br/>Delivering quality service : balancing customer perceptions and expectationsent://SD_ILS/0/SD_ILS:1582662026-10-06T21:56:08Z2026-10-06T21:56:08ZZeithaml, Valarie A. Parasuraman, A. Berry, Leonard L. Zeithaml, Valarie A. Parasuraman, A.<br/>1990<br/>ISBN 9780029357019<br/>Service marketingent://SD_ILS/0/SD_ILS:386452026-10-06T21:56:08Z2026-10-06T21:56:08ZA.Zethaml, Valairie A.Zethaml, Valairie<br/>2002<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780071199148<br/>