Search Results for relations - Narrowed by: Customer relations.SirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pklsearchpage/pklsearchpage/qu$003drelations$0026qf$003dSUBJECT$002509Subject$002509Customer$002brelations.$002509Customer$002brelations.$0026ps$003d300$0026isd$003dtrue?dt=list2026-10-07T23:30:37ZLeading libraries : how to create a service cultureent://SD_ILS/0/SD_ILS:2325052026-10-07T23:30:37Z2026-10-07T23:30:37ZVanDuinkerken, Wyoma Customer relations. VanDuinkerken, Wyoma Customer relations.<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780838913123<br/>The Xiaomi way : customer engagement strategies that built one of the largest smartphone companies in the worldent://SD_ILS/0/SD_ILS:2432202026-10-07T23:30:37Z2026-10-07T23:30:37ZLi, Wanqiang Li, Wanqiang<br/>2017<br/>Perpustakaan Kuala Lumpur Perpustakaan Medan Idaman<br/>ISBN 9781259584534<br/>Winning in Service Markets : Success through People, Technology and Strategyent://SD_ILS/0/SD_ILS:2545572026-10-07T23:30:37Z2026-10-07T23:30:37ZWirtz, Jochen Wirtz, Jochen<br/>2017<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781944659059<br/>Hug your haters : how to embrace complaints and keep your customersent://SD_ILS/0/SD_ILS:2350302026-10-07T23:30:37Z2026-10-07T23:30:37ZBaer,Jay Baer,Jay<br/>2016<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781101980675<br/>Your customer rules! : delivering the Me2B experiences that today's customers demandent://SD_ILS/0/SD_ILS:2303832026-10-07T23:30:37Z2026-10-07T23:30:37ZPrice, Bill Jaffe, David, 1963- author Price, Bill Jaffe, David, 1963- author<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118954775<br/>The challenger customer : selling to the hidden influencer who can multiply your resultsent://SD_ILS/0/SD_ILS:2350702026-10-07T23:30:37Z2026-10-07T23:30:37ZAdamson, Brent, author Dixon, Matthew, 1972- author Spenner, Pat, author Toman, Nick, author Adamson, Brent, author<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781101980408<br/>The rise of the platform marketer / : performance marketing with google, facebook, and twitter, plus the latest high-growth digital advertising platformsent://SD_ILS/0/SD_ILS:2427712026-10-07T23:30:37Z2026-10-07T23:30:37ZDempster, Craig Lee, John, 1974- Dempster, Craig Lee, John, 1974-<br/>2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781119059721<br/>Changing the sales conversation : connect, collaborate, closeent://SD_ILS/0/SD_ILS:2198432026-10-07T23:30:37Z2026-10-07T23:30:37ZRichardson, Linda, 1944- Richardson, Linda, 1944-<br/>2014<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071823654<br/>Leading the Starbucks way : 5 principles for connecting with your customers, your products, and your peopleent://SD_ILS/0/SD_ILS:2119072026-10-07T23:30:37Z2026-10-07T23:30:37ZMichelli, Joseph A., 1960- author Michelli, Joseph A., 1960- author<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780071801256<br/>Romancing the brand : how brands create strong, intimate relationships with customersent://SD_ILS/0/SD_ILS:2135502026-10-07T23:30:37Z2026-10-07T23:30:37ZHalloran, Tim, 1969- Halloran, Tim, 1969-<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781118611289<br/>Connect : how to use data and experience marketing to create lifetime customersent://SD_ILS/0/SD_ILS:2303852026-10-07T23:30:37Z2026-10-07T23:30:37ZPetersen, Lars Birkholm Person, Ron, 1948- Nash, Christopher. Petersen, Lars Birkholm Person, Ron, 1948-<br/>2014<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118963616<br/>Unselling : stop selling, start connectingent://SD_ILS/0/SD_ILS:2304692026-10-07T23:30:37Z2026-10-07T23:30:37ZStratten, Scott Stratten, Scott<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118943007<br/>What's the future of business? : changing the way businesses create experiencesent://SD_ILS/0/SD_ILS:2009002026-10-07T23:30:37Z2026-10-07T23:30:37ZSolis, Brian. Solis, Brian.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Medan Idaman<br/>ISBN 9781118456538<br/>Conversations that sell : collaborate with buyers and make every conversation countent://SD_ILS/0/SD_ILS:2009172026-10-07T23:30:37Z2026-10-07T23:30:37ZBleeke, Nancy Noel Bleeke, Nancy Noel<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814431801<br/>Likeable business : why today's consumers demand more and how leaders can deliverent://SD_ILS/0/SD_ILS:2013432026-10-07T23:30:37Z2026-10-07T23:30:37ZKerpen, Dave. Kerpen, Dave.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780071800471<br/>Service failure : the real reasons employees struggle with customer service and what you can do about itent://SD_ILS/0/SD_ILS:2014102026-10-07T23:30:37Z2026-10-07T23:30:37ZToister, Jeff. Toister, Jeff.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780814431993<br/>The customer service solution : managing emotions, trust, and control to win your customer's businessent://SD_ILS/0/SD_ILS:2198642026-10-07T23:30:37Z2026-10-07T23:30:37ZDasu, Sriram Chase, Richard B. Dasu, Sriram Chase, Richard B.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071809931<br/>Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagementent://SD_ILS/0/SD_ILS:2198932026-10-07T23:30:37Z2026-10-07T23:30:37ZPaharia, Rajat Paharia, Rajat<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071813372<br/>The customer service survival kit : what to say to defuse even the worst customer situationsent://SD_ILS/0/SD_ILS:2199382026-10-07T23:30:37Z2026-10-07T23:30:37ZGallagher, Richard s Gallagher, Richard s<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814431832<br/>Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at workent://SD_ILS/0/SD_ILS:2110062026-10-07T23:30:37Z2026-10-07T23:30:37ZGrandey, Alicia Diefendorff, James Rupp, Deborah E., 1975- Grandey, Alicia Diefendorff, James<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781848729490<br/>The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performanceent://SD_ILS/0/SD_ILS:2135212026-10-07T23:30:37Z2026-10-07T23:30:37ZMitchell, Dave Mitchell, Dave<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781118726839<br/>Corporate reputation : brand and communicationent://SD_ILS/0/SD_ILS:1899512026-10-07T23:30:37Z2026-10-07T23:30:37ZFill, Chris Roper, Stuart Fill, Chris Roper, Stuart<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780273727590<br/>Customers first : dominate your market by winning them over where it counts the mostent://SD_ILS/0/SD_ILS:2013982026-10-07T23:30:37Z2026-10-07T23:30:37ZBueno, Bolivar J. Bueno, Bolivar J.<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780071787871<br/>Uncommon service : how to win by putting customers at the core of your businessent://SD_ILS/0/SD_ILS:1861362026-10-07T23:30:37Z2026-10-07T23:30:37ZFrei, Frances Morriss, Anne Frei, Frances Morriss, Anne<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781422133316<br/>The intention economy : when customers take chargeent://SD_ILS/0/SD_ILS:2063352026-10-07T23:30:37Z2026-10-07T23:30:37ZSearls, Doc Searls, Doc<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781422158524<br/>The hidden wealth of customers : realizing the untapped value of your most important assetent://SD_ILS/0/SD_ILS:2135402026-10-07T23:30:37Z2026-10-07T23:30:37ZLee, William G. Lee, William G.<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781422172315<br/>When core values are strategic : how the basic values of Procter & Gamble transformed leadership at Fortune 500 companiesent://SD_ILS/0/SD_ILS:2174762026-10-07T23:30:37Z2026-10-07T23:30:37ZTocquigny, Rick, 1955- Butcher, Andy Tocquigny, Rick, 1955- Butcher, Andy<br/>2012<br/>Perpustakaan Jabatan<br/>ISBN 9780132905336<br/>Voice-of-the-customer marketing : a revolutionary five-step process to create customers who care, spend, and stayent://SD_ILS/0/SD_ILS:1355122026-10-07T23:30:37Z2026-10-07T23:30:37ZRoman, Ernan. Roman, Ernan.<br/>2011<br/>ISBN 9780071740838<br/>Please every customer : delivering stellar customer service across culturesent://SD_ILS/0/SD_ILS:1465652026-10-07T23:30:37Z2026-10-07T23:30:37ZLucas, Robert W. Lucas, Robert W.<br/>"A one-stop resource for delivering great customer service across any cultural boundary. As the economy globalizes, cultural boundaries in commerce are being erased -- which makes your customers an increasingly diverse group. In order to stay competitive, you need to be able to communicate with them clearly and effectively. Please Every Customer helps you create an environment in which everyone is recognized as a valuable component of the customer-provider chain. No other book addresses the issues as thoroughly or provides the kind of direct advice you need to ensure success. Please Every Customer teaches you how to: Communicate effectively Build trust across cultures Serve different genders Understand cultural nuances Provide service to customers of any age who speak English as a second language or has special needs Demographics are changing before our eyes. You need to prepare now for the future . . . because it's already here. Please Every Customer is your roadmap to the new world of customer service"--<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071748360<br/>The strategic designerent://SD_ILS/0/SD_ILS:1675382026-10-07T23:30:37Z2026-10-07T23:30:37ZHolston, David Holston, David<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781600617997<br/>Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on facebook (& other social networks)ent://SD_ILS/0/SD_ILS:1677942026-10-07T23:30:37Z2026-10-07T23:30:37ZKerpen, Dave Kerpen, Dave<br/>2011<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Gombak Setia Perpustakaan Jabatan<br/>ISBN 9780071762342<br/>Customer serviceent://SD_ILS/0/SD_ILS:1847422026-10-07T23:30:37Z2026-10-07T23:30:37Z2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780538740289<br/>Selling to the new elite : discover the secret to winning over your wealthiest prospectsent://SD_ILS/0/SD_ILS:1848022026-10-07T23:30:37Z2026-10-07T23:30:37ZTaylor, Jim, 1947- Kraus, Stephen. Harrison, Doug, 1965- Taylor, Jim, 1947- Kraus, Stephen.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814416532<br/>The power of Foursquare : 7 innovative ways to get customers to check in wherever they areent://SD_ILS/0/SD_ILS:1849662026-10-07T23:30:37Z2026-10-07T23:30:37ZGallo , Carmine Gallo , Carmine<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071773171<br/>Infinite possibility : creating customer value on the digital frontierent://SD_ILS/0/SD_ILS:1777402026-10-07T23:30:37Z2026-10-07T23:30:37ZPine, B. Joseph. Korn, Kim. C. Pine, B. Joseph. Korn, Kim. C.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781605095639<br/>Stakeholders matter : a new paradigm for strategy in societyent://SD_ILS/0/SD_ILS:2050712026-10-07T23:30:37Z2026-10-07T23:30:37ZSachs, Sybille Ruhli, Edwin Sachs, Sybille Ruhli, Edwin<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780521196390<br/>Mr shmooze : the art & science of Selling Through Relationshipsent://SD_ILS/0/SD_ILS:1403692026-10-07T23:30:37Z2026-10-07T23:30:37ZAbraham, Richard Abraham, Richard<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470874363<br/>Effective customer careent://SD_ILS/0/SD_ILS:1623502026-10-07T23:30:37Z2026-10-07T23:30:37ZWellington, Patricia. Wellington, Patricia.<br/>2010<br/>Perpustakaan Jabatan<br/>ISBN 9780749459970<br/>Lead with your customer : transform culture and brand into world-class excellenceent://SD_ILS/0/SD_ILS:1844242026-10-07T23:30:37Z2026-10-07T23:30:37ZJones, Mark David Kober, J. Jeff (James Jeff) Jones, Mark David Kober, J. Jeff (James Jeff)<br/>2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781562867157<br/>Don't just relate-- advocate! : a blueprint for profit in the era of customer powerent://SD_ILS/0/SD_ILS:1843692026-10-07T23:30:37Z2026-10-07T23:30:37ZUrban, Glen Urban, Glen<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780132931342<br/>101 ways to really satisfy your customersent://SD_ILS/0/SD_ILS:1771012026-10-07T23:30:37Z2026-10-07T23:30:37ZGriffiths, Andrew Griffiths, Andrew<br/>2002<br/>ISBN 9781865087443<br/>Improving customer satisfaction, loyalty, and profit : an integrated measurement and management systement://SD_ILS/0/SD_ILS:1837232026-10-07T23:30:37Z2026-10-07T23:30:37ZJohnson, Michael D. (Michael David) Gustafsson, Anders, 1964- Johnson, Michael D. (Michael David) Gustafsson, Anders, 1964-<br/>2000<br/>ISBN 9780787953102<br/>How to turn customer service into customer salesent://SD_ILS/0/SD_ILS:1837212026-10-07T23:30:37Z2026-10-07T23:30:37ZKatz, Bernard. Katz, Bernard.<br/>1988 1987<br/>ISBN 9780844231709<br/>