"Whether writing one or asking someone else to write it, a letter of recommendation can be a daunting task. What should you say in it? What phrases will really sell a candidate (or yourself) without sounding over-the-top? This handy reference will guide you through the process with hundreds of ready-to-use phrases that will surely help you or the applicant land the job or gain admittance to the desired school"--Cover, p. 4.

Communicating clearly in writing -- Digital communication -- Communicating via e-mail -- IM : sending messages in an instant -- Precision on paper -- Crafting smart, snappy memos -- The enduring letter -- The report -- Recording meeting minutes -- Oral communication -- The nonverbal nexus -- One-on-one discussions -- Telephone : the rules of engagement -- Conference calls and videoconferencing -- Presenting in public -- Off and running.