Originally presented as the author's dissertation (doctoral)--Delft University of Technology, 2012. "Dissertation submitted in fulfilment of the requirements of the Board for Doctorates of Delft University of Technology and of the Academic Board of UNESCO-IHE Institute for Water Education for the degree of Doctor to be defended in public on Tuesday, 24 Januaryy 2012 at 12:30 hours in Delft, The Netherlands."

"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.

"What's The Economy For, Anyway? is a thought-provoking, funny, readable, anti-ideological book based on the cult hit film of the same name. Here, scholars John de Graaf (author of Affluenza) and David Batker tackle thirteen touchstone economic issues and challenge readers to consider just what the point of our economy is. Emphasizing powerful American ideals such as working together, pragmatism, and equality for all, de Graaf and Batker set forth a simple, powerful goal for any economic system: the greatest good for the greatest number, over the longest run. Their vision will appeal to a wide array of readers across traditional silos. Drawing from this nation's rich economic history, the book shows that the good life in America is achieved when people and markets work together with an active government to create a better economy, one that works for everyone, not just the privileged few. Beginning by taking our fetish for GDP and shattering it, the chapters touch on quality of life, health, security, time management, worklife, leisure, social justice, and perhaps most important, sustainability. This sparkling, message-driven book is exactly what we need: a guide to what really matters, and how we can use the resources of our economy to make the world a better place"--