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The librarian as information consultant : transforming reference for the Information Age

Murphy, Sarah Anne

2011

Perpustakaan Kuala Lumpur

ISBN

9780838910863

Excerpt:

Reference services (Libraries) -- Management

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Delivering satisfaction and service quality : a customer-based approach for libraries

Hernon, Peter Whitman, John R.

2009

Perpustakaan Kuala Lumpur

ISBN

9788184082425

Excerpt:

Reference services (libraries) -- United States -- Management.

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Delivering digital services : a handbook for public libraries and learning centres

McMenemy, David Poulter, Alan, 1956-

2005

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781856045100

Excerpt:

Electronic reference services (Libraries) Management.

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Delivering satisfaction and service quality : a customer-based approach for libraries

Hernon, Peter Whitman, John R.

2001

Perpustakaan Kuala Lumpur

ISBN

9780838907894

Excerpt:

Reference services (libraries) -- United States -- Management.

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