Cover image for The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operation
Title:
The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operation
Author:
Flusss, Donna
ISBN:
9780814472569
Personal Author:
Flusss, Donna
Publication Information:
New York : Amacom , 2005.
Physical Description:
222 p. ; 24 cm.
Subject Term:
Call centers - Management

Call centers - Computer network resources

Customer services - Management