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Cover image for Public service performance : perspectives on measurement and management
Public service performance : perspectives on measurement and management
Boyne, George A.
2010
Perpustakaan Kuala Lumpur
ISBN 
9780521172936
Excerpt: 
Total quality management in government -- Congresses
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Cover image for Balanced scorecard step-by-step for government and nonprofit agencies
Balanced scorecard step-by-step for government and nonprofit agencies
Niven, Paul R.
2003
ISBN 
9780471423287
Excerpt: 
Total quality management in government
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0.0000
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