Offers a fact-based strategy development process for managing issues and controversies. The book shows practitioners how to ground their strategic advice on empirical research that reveals the socio-political dynamics of the issue. It is the first book to approach issues management from a blended application of advances in stakeholder theory and social network analysis. Readers learn how to track the socio-political environment in order to (a) avoid risks and crises, (b) obtain essential environmental scanning information for strategy development or adjustment, and (c) secure the organization's reputation and access to vital resources.

"The definitive, up-to-date guide to airport planning and management. Fully revised, updated, and reorganized to reflect the latest advances in the aviation industry, Airport Planning and Management, Sixth Edition offers comprehensive coverage of this challenging field. Airports, airport systems, operations management, and administration are discussed in detail. This authoritative volume addresses changes in technology, structure, and political environment, including enhanced security, environmental impact, and regulatory issues. The Sixth Edition of this landmark guide to the planning, development, and management of airports is ideal as a course text, self-study tool, and professional reference.Coverage includes: Introduction to airports and airport systems Airport and airport systems: organization and administration Historical and legislative perspectives The airfield Airspace and air traffic management Airport operations management under FAR Part 139 Airport terminals and ground access Airport security Airport financial management Economic, political, and social role of airports Airport planning Airport capacity and delay The future of airport management"--Provided by publisher. "Airport Planning and Management, Sixth Edition offers detailed coverage of all of the advancements the aviation industry has experienced in the nearly seven years since the previous edition was published. These include the latest cutting-edge technologies; crucial changes to a variety of rules, regulations, and policies; essential security measures; and reactions to geopolitical events. This is the most authoritative, up-to-date, and comprehensive resource on the topic"--Provided by publisher.

As the economy moves toward a services orientation, companies are struggling with how to improve their offerings. Process management is a key component of the services that companies provide. This book has three main parts: mapping, improvement, and error-proofing and metrics. In the first part--mapping--the reader will learn how to map a process so that the map is immediately understandable for identifying the roles, work steps, and automation support used in process delivery. The second part--improvement--provides a series of techniques for defining, prioritizing, and analyzing problems from several perspectives. The first perspective is called "leaning," and its purpose is to remove waste from an existing process. The second perspective is "cleaning," during which the remaining steps following leaning are analyzed for possible improvement. The third perspective is "greening," which explores opportunities and trade-offs for outsourcing, coproduction, and environmental improvements related to the process. The final third of the book--error-proofing and metrics--presents several techniques for ensuring risk mitigation for the new process and for measuring changes that define their impacts, and illustrates a method for proposing changes to executives in a "case for change." Overall, the book provides a blueprint of how to develop a discipline for process management that applies to any type of work.