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Air Mata di Brisbane

Norlaila Mohd. Samli, author. Norlaila Mohd. Samli, author.

2018

Pustaka KL @ Keramat

ISBN

9789671629505

Excerpt:

Customs administrations -- Malaysia

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Cover image for The new financial services agenda : rethinking business models and creating engaging customer experiences in financial services

The new financial services agenda : rethinking business models and creating engaging customer experiences in financial services

Peverell, Roger Peverell, Roger

2017

Perpustakaan Kuala Lumpur

ISBN

9781907794490

Excerpt:

Financial services industry -- Customer services.

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Winning in Service Markets : Success through People, Technology and Strategy

Wirtz, Jochen Wirtz, Jochen

2017

Perpustakaan Kuala Lumpur

ISBN

9781944659059

Excerpt:

Winning in Service Markets : Success through People, Technology and Strategy / Wirtz, Jochen

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Driven to delight : delivering world-class customer experience the Mercedes-Benz way

Michelli, Joseph A. Michelli, Joseph A.

2016

Perpustakaan Lembah Pantai

ISBN

9789814660594

Excerpt:

Automobile industry and trade -- Customer services -- Germany

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Living innovation : competing in the 21st century access economy

Mathe, Hervé Mathe, Hervé

2016 2015

Perpustakaan Kuala Lumpur

ISBN

9789814719575

Excerpt:

Customer services

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Competing against luck : the story of innovation and customer choice

Christensen, Clayton M., author Hall, Taddy, author Dillon, Karen (Editor), author Duncan, David S., author Christensen, Clayton M., author

2016

Perpustakaan Kuala Lumpur

ISBN

9780062565235

Excerpt:

Customer services

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Zombie loyalists :b using great service to create rabid fans

Shankman, Peter Shankman, Peter

2015

Perpustakaan Kuala Lumpur

ISBN

9781137279668

Excerpt:

Customer services

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Your customer rules! : delivering the Me2B experiences that today's customers demand

Price, Bill Jaffe, David, 1963- author Price, Bill Jaffe, David, 1963- author

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781118954775

Excerpt:

Your customer rules! : delivering the Me2B experiences that today's customers demand / Price

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Salesforce Service Cloud for dummies

Paz, Jon Kelley, T.J Paz, Jon Kelley, T.J

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781119010685

Excerpt:

Customer services.

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Startupland : how three guys risked everything to turn an idea into a global business

Svane, Mikkel Adler, Carlye Svane, Mikkel Adler, Carlye

2015

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781118980811

Excerpt:

Customer services.

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Assessing service quality : satisfying the expectations of library customers

Hernon, Peter Altman, Ellen. Dugan, Robert E., 1952- Hernon, Peter Altman, Ellen.

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913086

Excerpt:

Assessing service quality : satisfying the expectations of library customers / Hernon, Peter

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New routes to library success : 100+ ideas from outside the stacks

Doucett, Elisabeth, author. Doucett, Elisabeth, author.

2015

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913130

Excerpt:

Libraries -- Customer services

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