Cover image for Higher profits through customer lock-in
Title:
Higher profits through customer lock-in
Author:
Buschken, Joachim
ISBN:
9780324202656
Personal Author:
Buschken, Joachim
Publication Information:
Ohio : Thomson South-Western, 2004
Physical Description:
199 p.; ill. 24 cm.
General Note:
Includes bibliographical references and index
Subject Term:
Customer relations

Customer loyalty

Customer services