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Author

Barlow, Janelle, 1943-

(10)

(6)

(6)

(6)

(5)

King-Metters, Kathryn

(5)

Metters, Richard

(5)

Moller, Claus 1942-

(5)

Pullman, Madeleine

(5)

Buchanan, Richard W.

(4)

Gross , Scoot T.

(4)

(4)

Buschken, Joachim

(3)

(3)

(3)

(3)

(3)

Zanetti, Daniel.

(3)

Blattberg, Robert C.

(2)

Cheverton, Peter

(2)

Christensen , Clyton M.

(2)

Christensen, Clayton M.

(2)

Cutting, Donna 1966-

(2)

Donoghue, Karen

(2)

(2)

Evenson, Renee, 1951-

(2)

(2)

Harris, Elaine K.

(2)

Itickey, Kristen

(2)

(2)

(2)

(2)

Miller, John G.

(2)

Schragis, Steven

(2)

(2)

Tour, Genevieve

(2)

Ukens, Lorraine L.

(2)

Ulwick, Anthony W.

(2)

(2)

Whitman, John R.

(2)

Zeithaml, Valarie A.

(2)

(2)

(1)

(1)

Alderman, Jerry D.

(1)

(1)

(1)

(1)

Amir Faisal, author.

(1)

(1)

(1)

Bailey, Keith, 1945-

(1)

(1)

Barger, Christopher.

(1)

Barlow, Nigel May

(1)

Barwise, Patrick

(1)

Bell, Chip R., author

(1)

BenShea, Jordan

(1)

(1)

Bernarda, Gregory

(1)

(1)

Berry, Leonard L.

(1)

Bettencourt, Lance A.

(1)

Bitner, Mary Jo

(1)

(1)

(1)

Britten, Michael

(1)

(1)

Brooks, William T., 1945-

(1)

Buckingham, Richard

(1)

Bush, John, illustrator

(1)

Buzzotta, Victor R.

(1)

(1)

Carlaw, Malcolm ... (et al.).

(1)

(1)

Carlow, Malcolm

(1)

Carroll, Becky, 1966-

(1)

Catena, Marco, 1977-

(1)

Chase, Richard B.

(1)

Chesbrough, Henry William, 1956-

(1)

Cheverton, Peter.

(1)

Christensen, Clayton M., author

(1)

Christensen, John, 1959-

(1)

Cleaver, Joanne Y.

(1)

Cockerell, Lee, author.

(1)

(1)

Cooper, Frank, 1938-

(1)

(1)

Customer relations

(1)

Customer relations.

(1)

(1)

Davis , Mark M.

(1)

De Bonis, J. Nicholas

(1)

Decker, Charles

(1)

Deming, Vasudha Kathleen.

(1)

Dijulius, John R. 1964-

(1)

Dillon, Karen (Editor), author

(1)

Doane, Darryl S.

(1)

Doucett, Elisabeth, author.

(1)

Dugan, Robert E., 1952-

(1)

Duncan, David S., author

(1)

Eggland, Steven

(1)

Eisner, Michael D.

(1)

Entrepreneur Press.

(1)

Faris Azzaki, 1990- author.

(1)

Fischer, Thomas

(1)

(1)

Fleisher, Joe and Read Brendan

(1)

Fogli , Lawrence

(1)

Fred, Charles L.

(1)

(1)

Friedman, Harry J.

(1)

(1)

Gallagher, Richard s

(1)

Gallo , Carmine

(1)

Gallo, Carmine.

(1)

(1)

(1)

(1)

Gilmore, James H

(1)

Gitomer, Jeffrey H.

(1)

Gregerman, Alan S.

(1)

(1)

(1)

Griffiths, Andrew

(1)

Gross, T. Scott.

(1)

(1)

Hall, Taddy, author

(1)

(1)

Heppell, Michael.

(1)

(1)

Heskett, James L.

(1)

Hildebrand, Volker

(1)

(1)

Horovitz, Jacques

(1)

Huber, John J., 1958-

(1)

(1)

(1)

In association with Britannica Educational Publishing, Rosen Educational Services

(1)

(1)

(1)

Jaffe, David, 1963- author

(1)

(1)

(1)

(1)

(1)

(1)

Kasanoff, Bruce

(1)

(1)

(1)

(1)

(1)

Kingaard, Jan. Start your own successful retail business

(1)

Kinni, Theodore B,

(1)

Kirschner, Rick

(1)

Knapp, Duane E.

(1)

Kramer, Larry 1950-

(1)

(1)

Laughlin, Sara 1949-

(1)

Leadbetter, Jane

(1)

Lefton, Robert Eugene, 1931-

(1)

Lehtinen, Jarmo R.

(1)

(1)

(1)

(1)

(1)

Linsenman, Ciree

(1)

Lovelock, Christopher

(1)

Lowenstein, Michael W.

(1)

(1)

Lucas, Robert W.

(1)

Lundin, Stephen C., 1941-

(1)

Macey, Jonathan R., author

(1)

(1)

(1)

Matinez, Mario. 1967-

(1)

McDonald, Malcolm

(1)

(1)

Md. Ali Berahim

(1)

(1)

Michelli, Joseph A.

(1)

(1)

(1)

Mohamad Ezrin Shah, editor.

(1)

(1)

Montague, Ty, author.

(1)

Mooney, P. Kelly

(1)

(1)

(1)

Nguyen, Cat Thao, author

(1)

Niemeier, Stefan, 1973-

(1)

Norlaila Mohd. Samli, author.

(1)

(1)

Osterwalder, Alexander

(1)

(1)

Pall, Gabriel R.

(1)

Parasuraman, A.

(1)

Parker, James F. (James Francis) 1947-

(1)

Patterson, Paul

(1)

Paul, Harry, 1950-

(1)

Format

(252)

(3)

(1)

Language

(173)

(12)

Media Type

(3)

Library

Perpustakaan Internet Bergerak

Perpustakaan Jabatan

Perpustakaan Kuala Lumpur

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak

Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak

Perpustakaan Kuala Lumpur, Cawangan Gombak Setia

Perpustakaan Kuala Lumpur, Cawangan Muhibbah

Perpustakaan Kuala Lumpur, Cawangan Setiawangsa

Perpustakaan Kuala Lumpur, Cawangan Sri Pantai

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

Perpustakaan Lembah Pantai

Perpustakaan Medan Idaman

Pustaka KL @ Keramat

Shelf Location

Management and Economic

Publication Date

-

(27)

(23)

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(19)

(17)

(17)

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(14)

(14)

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(12)

(9)

(7)

(6)

(5)

(5)

(3)

(2)

(2)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

Subject

Customer services

(97)

Customer relations

(57)

Consumer satisfaction

(31)

Customer services.

(27)

Customer relations.

(18)

Customer services - Management

(15)

Customer loyalty

(14)

Customer service

(13)

Customer services -- Management

(12)

Consumer complaints

(9)

Success in business

(8)

Employees -- Training of

(7)

Industrial management

(6)

Teenagers -- Social life and customs

(6)

Young adults -- services for -- Malaysia

(6)

Consumer satisfaction.

(5)

Creative ability in business

(5)

Customer services - Management - Case studies

(5)

Management and Business Studies

(5)

Organizational effectiveness

(5)

Services industries -- Customer services

(5)

Services industries -- Management

(5)

Customer relations -- Management

(4)

Customer satisfaction

(4)

Customer services - United States

(4)

Customer services -- Management.

(4)

Customers services

(4)

Organizational change

(4)

Public services (Libraries)

(4)

Relationship marketing

(4)

Succes in business

(4)

(3)

Customer relations - Management

(3)

Customer services -- United States

(3)

Interpersonal relations

(3)

Marketing -- Key accounts

(3)

Product management

(3)

Selling -- Key accounts

(3)

(3)

Affluent consumers

(2)

Brand name products

(2)

Business communication

(2)

Call centers - Computer network resources

(2)

Call centers - Management

(2)

Call centers - Personnel management

(2)

Customer services - Marketing

(2)

Customer services - Technological innovations

(2)

Customer services -- Technological innovations

(2)

Customer services -- Terminology

(2)

Customer sevices

(2)

Diversity in the workplace -- Management

(2)

Employee motivation

(2)

Employees -- Training of.

(2)

Financial services industry -- Management

(2)

Internet marketing

(2)

Interpersonal communication

(2)

Interpersonal realations

(2)

(2)

Library planning -- United States

(2)

Luxury goods industry

(2)

(2)

Management games

(2)

(2)

New products -- Planning

(2)

Organizational change.

(2)

Public relations

(2)

Public services (Libraries) -- United States -- Evaluation

(2)

Reference services (libraries) -- United States -- Management.

(2)

Retail trade -- Management

(2)

Salesforce ( Online service)

(2)

(2)

Service industries - Management

(2)

Service industries - Technological innovations

(2)

Service industries -- Management.

(2)

Strategic planning

(2)

Total quality management

(2)

Total quality management -- United States

(2)

(1)

Advertising -- Cost effectiveness

(1)

Advertising copy

(1)

(1)

(1)

Airlines -- Customer services.

(1)

Airlines -- Rates.

(1)

Airlines -- United States -- Management

(1)

Amusement parks customer services - Floroda Orlando

(1)

(1)

(1)

Artistic collaboration

(1)

Automobile industry and trade -- Customer services -- Germany

(1)

Automobile industry and trade -- Germany -- Management

(1)

Automobile industry and trade -- Management

(1)

BUSINESS & ECONOMICS / Sales & Selling.

(1)

Bank loans - United States

(1)

Branding -- Marketing

(1)

Branding (Marketing)

(1)

British Telecom

(1)

Broadcast advertising

(1)

Business -- Data processing -- Management

(1)

Business Communication

(1)

Business education

(1)

Business enterprises -- Computer networks.

(1)

Business enterprises -- Technological innovations

(1)

Business intelligence - United States

(1)

Business logistics

(1)

(1)

Business planning

(1)

Businesspeople -- Interviews.

(1)

Call centers -- Computer network resources

(1)

Call centers -- Management

(1)

Casinos -- Nevada -- Las Vegas -- Customer services -- Case studies

(1)

Ceasars Entertainment -- Case studies

(1)

Civil service -- Malaysia

(1)

Communication in management

(1)

Communication in management.

(1)

Computer Network Management

(1)

Computer software -- Development.

(1)

Conflict management.

(1)

Consignment sales

(1)

Consumer behavior

(1)

Consumer behavior -- Cross-cultural studies

(1)

Consumer credit - United States

(1)

Consumer profiling -- United States

(1)

Consumer profiling.

(1)

Consumer satisfaction - United States

(1)

Consumer satisfaction -- United States.

(1)

Consumer satisfaction -- United Statess

(1)

Consumers' preferences.

(1)

(1)

(1)

Creative ability in business -- Case studies.

(1)

Creative ability in business.

(1)

Creative thinking.

(1)

Cultural relations.

(1)

Cunsumer satisfaction

(1)

Customer Service-Quality control

(1)

Customer relations -- Case studies

(1)

Customer relations -- Management

(1)

Customer relations -- Handbooks, manuals, etc.

(1)

Customer relations -- Psychological aspects

(1)

Customer relations -- Technological innovations.

(1)

Customer relations -- United States

(1)

Customer relations management

(1)

Customer service - Management

(1)

Customer service -- Management

(1)

Customer service.

(1)

Customer services -- Technological innovations.

(1)

Customer services - Case studies

(1)

Customer services -- Management

(1)

Customer services -- Australia -- Marketing

(1)

Customer services -- Handbooks, manuals, etc.

(1)

Customer services -- Marketing

(1)

Customer services -- Marketing -- Management.

(1)

Customer services -- New Zealand -- marketing

(1)

Customer services -- Psychological aspects

(1)

Customer services -- evaluation

(1)

Customer services -- pacific area -- Marketing

(1)

Customer services -- quality control

(1)

Customerrr satisfaction

(1)

Customers relations - Management

(1)

Customers services - Managment

(1)

Customs administrations -- Malaysia

(1)

Data protection

(1)

Design services.

(1)

Disney institute

(1)

Diversification in industry

(1)

Electronic commerce

(1)

Electronic commerce.

(1)

Employee motivation.

(1)

Employee ownership

(1)

Employees - Training of

(1)

Entrepreneurship - Case studies

(1)

Executives -- Training of.

(1)

(1)

Facebook (Electronic resource)

(1)

Financial institutions -- Customer services -- United States

(1)

Financial institutions -- Law and legislation -- United States

(1)

Financial institutions -- Public relations -- United States

(1)

Financial institutions - Customer service

(1)

Financial planners- Marketing

(1)

Financial services industry -- Customer services.

(1)

Financial services industry -- Marketing.

(1)

Financial services industry -- Technological innovations.

(1)

Financial services industry- United States- Marketing

(1)

High technology -- marketing

(1)

Hospitality industry -- Customer services

(1)

(1)

Industrial management -- Social aspects

(1)

Industrial marketing

(1)

Industries -- Technological innovations

(1)

(1)

Intercultural communication.

(1)

International Dairy Queen, Inc.

(1)

Internet advertising

(1)

Internet auctions

(1)

Internet marketing.

(1)

Interpersonal communication.

(1)

Interpersonal relations.

(1)

Islam -- Customs and practices

(1)

Islam -- Doctrines

(1)

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Cover image for Penglahiran remaja wawasan

Penglahiran remaja wawasan

Penglahiran remaja wawasan

Jasiman Ahmad Rahmad Amin Jasiman Ahmad Rahmad Amin

2007

Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9789833249978

Excerpt:

Young adults -- services for -- Malaysia

Relevance:

0.0000

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Cover image for Remaja dan rekreasi

Remaja dan rekreasi

Remaja dan rekreasi

Jasiman Ahmad Rahmad Amin Jasiman Ahmad Rahmad Amin

2007

Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9789833249985

Excerpt:

Young adults -- services for -- Malaysia

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Cover image for Chocolates on the pillow aren't enough : reinventing the customer experience

Chocolates on the pillow aren't enough : reinventing the customer experience

Tisch, Jonathan M. Tisch, Jonathan M.

2007

ISBN

9780470043554

Excerpt:

Hospitality industry -- Customer services

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Cover image for Services Marketing : An Asia-Pasific and Australian perspective

Services Marketing : An Asia-Pasific and Australian perspective

Patterson, Paul Patterson, Paul

2007

ISBN

9780733986789

Excerpt:

Customer services -- pacific area -- Marketing

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Cover image for Services marketing : people, technology, strategy

Services marketing : people, technology, strategy

Lovelock, Christopher Wirtz, Jochen Lovelock, Christopher Wirtz, Jochen

2007

Perpustakaan Jabatan

ISBN

9780132056762

Excerpt:

Customer services -- Marketing

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Cover image for 50 powerful ways to win and new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today !

50 powerful ways to win and new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today !

50 powerful ways to win and new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today !

Timm , Paul R. Timm, Paul R. 50 ways to win new customers. Timm , Paul R. Timm, Paul R. 50 ways to win new customers.

2006

Perpustakaan Jabatan

ISBN

9789833246724

Excerpt:

Customer services

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Cover image for Loyal for life : how to take unhappy customers form hell to heaven in 60 seconds or less

Loyal for life : how to take unhappy customers form hell to heaven in 60 seconds or less

Loyal for life : how to take unhappy customers form hell to heaven in 60 seconds or less

Tschohl, John Tschohl, John

2006

ISBN

9789837205567

Excerpt:

Customer services

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Cover image for Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred

Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred

Heppell, Michael. Heppell, Michael.

2006

ISBN

9780273707929

Excerpt:

Five star service, one star budget : how to create magic moments for your customers that get you

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Cover image for Living supply chains: how to mobilize the enterprise around delivering what your customers want

Living supply chains: how to mobilize the enterprise around delivering what your customers want

Gattorna, John Gattorna, John

2006

Perpustakaan Kuala Lumpur

ISBN

9780273706144

Excerpt:

Customer services

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Cover image for Treat your customers : thirty lessons on service and sales that I learned at my family's Dairy Queen store

Treat your customers : thirty lessons on service and sales that I learned at my family's Dairy Queen store

Miglani, Bob Miglani, Bob

2006

ISBN

9781401301989

Excerpt:

Treat your customers : thirty lessons on service and sales that I learned at my family's Dairy

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Cover image for The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition

The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition

Ranadive, Vivek. Ranadive, Vivek.

2006

ISBN

9780071450140

Excerpt:

Customer services

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Cover image for How to start and run an eBay consignment business

How to start and run an eBay consignment business

McGrath, Skip McGrath, Skip

2006

ISBN

9780072262773

Excerpt:

business -- Superior customer service -- Business policies to build your business -- Promote your auctions

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