"A practical guide to generating less waste, featuring meaningful and achievable strategies from the blogger behind The Green Garbage Project, a yearlong experiment in living garbage-free. You don't have to be a tree hugger to benefit from zero-waste living. The average American tosses out nearly five pounds of trash every day, yet studies show the more we buy, the less happy we are. In The Zero-Waste Lifestyle, Amy Korst shows us how to have a happier, healthier, more sustainable life by sharing the lessons she learned while going waste-free for an entire year. Each chapter presents easy steps that anyone can take to create less trash: from composting and retaking reusable containers to the grocery store to burning clean organic materials; upcycling, downcycling, and recycling goods; and more"--

"A one-stop resource for delivering great customer service across any cultural boundary. As the economy globalizes, cultural boundaries in commerce are being erased -- which makes your customers an increasingly diverse group. In order to stay competitive, you need to be able to communicate with them clearly and effectively. Please Every Customer helps you create an environment in which everyone is recognized as a valuable component of the customer-provider chain. No other book addresses the issues as thoroughly or provides the kind of direct advice you need to ensure success. Please Every Customer teaches you how to: Communicate effectively Build trust across cultures Serve different genders Understand cultural nuances Provide service to customers of any age who speak English as a second language or has special needs Demographics are changing before our eyes. You need to prepare now for the future . . . because it's already here. Please Every Customer is your roadmap to the new world of customer service"--