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Cover image for Value-based marketing for bottom-line success
Value-based marketing for bottom-line success
De Bonis, J. Nicholas Balinski, Eric Allen, Phil De Bonis, J. Nicholas Balinski, Eric
2003
ISBN 
9780071396561
Excerpt: 
Customer services - Management
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Cover image for Managing and motivating contact center employees
Managing and motivating contact center employees
Carlaw, Malcolm ... (et al.). Carlaw, Malcolm ... (et al.).
2003
Perpustakaan Kuala Lumpur
ISBN 
9780071388887
Excerpt: 
Customers services - Managment
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Cover image for Successful service operations management
Successful service operations management
Metters, Richard King-Metters, Kathryn Pullman, Madeleine Metters, Richard King-Metters, Kathryn
2003
Perpustakaan Kuala Lumpur
ISBN 
9780324135565
Excerpt: 
Customer services - Management - Case studies
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Cover image for Managing and Motivating Content Center Employees
Managing and Motivating Content Center Employees
Carlow, Malcolm Carlow, Malcolm
2003
ISBN 
9780071388887
Excerpt: 
Customer services - Management
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Cover image for Managing Services : Using Technology to Create Value
Managing Services : Using Technology to Create Value
Davis , Mark M. Davis , Mark M.
2003
Perpustakaan Kuala Lumpur
Excerpt: 
Managing Services : Using Technology to Create Value Davis , Mark M.
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Cover image for Successful Services Operations Management
Successful Services Operations Management
Metters, Richard King-Metters, Kathryn Pullman, Madeleine Metters, Richard King-Metters, Kathryn
2003
ISBN 
9780324135565
Excerpt: 
Customer services - Management - Case studies
Relevance: 
0.0000
Available:
Cover image for Successful service operations management
Successful service operations management
Metters, Richard King-Metters, Kathryn Pullman, Madeleine Metters, Richard King-Metters, Kathryn
2003
ISBN 
9780324135565
Excerpt: 
Customer services - Management - Case studies
Relevance: 
0.0000
Available:
Cover image for Successful service operations management
Successful service operations management
Metters, Richard King-Metters, Kathryn Pullman, Madeleine Metters, Richard King-Metters, Kathryn
2003
Excerpt: 
Customer services - Management - Case studies
Relevance: 
0.0000
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Cover image for The customer services workbook
The customer services workbook
Lake, Neville Itickey, Kristen Lake, Neville Itickey, Kristen
2002
Perpustakaan Kuala Lumpur
Excerpt: 
The customer services workbook Lake, Neville
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Cover image for The innovator's dilemma
The innovator's dilemma
Christensen , Clyton M. Christensen , Clyton M.
2002
ISBN 
9780060521998
Excerpt: 
Customer services
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Cover image for The innovator's dilemma
The innovator's dilemma
Christensen , Clyton M. Christensen , Clyton M.
2002
ISBN 
9780060521998
Excerpt: 
Customer services
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Cover image for When customers think we dont care : ending action that self-destruct companies, customers service and jobs
When customers think we dont care : ending action that self-destruct companies, customers service and jobs
Buchanan, Richard W. Buchanan, Richard W.
2002
Perpustakaan Kuala Lumpur
ISBN 
9780074709306
Excerpt: 
When customers think we dont care : ending action that self-destruct companies, customers service
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