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Cover image for What's the future of business? : changing the way businesses create experiences
Solis, Brian. Solis, Brian.
2013
Perpustakaan Kuala Lumpur Perpustakaan Medan Idaman
ISBN 
9781118456538
Excerpt: 
Customer relations.
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Cover image for Conversations that sell : collaborate with buyers and make every conversation count
Bleeke, Nancy Noel Bleeke, Nancy Noel
2013
Perpustakaan Kuala Lumpur
ISBN 
9780814431801
Excerpt: 
Customer relations.
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Cover image for Likeable business : why today's consumers demand more and how leaders can deliver
Kerpen, Dave. Kerpen, Dave.
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780071800471
Excerpt: 
Customer relations.
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Cover image for Service failure : the real reasons employees struggle with customer service and what you can do about it
Toister, Jeff. Toister, Jeff.
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780814431993
Excerpt: 
Customer relations.
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Cover image for The customer service solution :    managing emotions, trust, and control to win your customer's business
Dasu, Sriram Chase, Richard B. Dasu, Sriram Chase, Richard B.
2013
Perpustakaan Kuala Lumpur
ISBN 
9780071809931
Excerpt: 
Customer relations.
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Cover image for Loyalty 3.0 :    how big data and gamification are revolutionizing customer and employee engagement
Paharia, Rajat Paharia, Rajat
2013
Perpustakaan Kuala Lumpur
ISBN 
9780071813372
Excerpt: 
Customer relations.
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Cover image for The customer service survival kit :    what to say to defuse even the worst customer situations
Gallagher, Richard s Gallagher, Richard s
2013
Perpustakaan Kuala Lumpur
ISBN 
9780814431832
Excerpt: 
Customer relations.
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Cover image for Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
Grandey, Alicia Diefendorff, James Rupp, Deborah E., 1975- Grandey, Alicia Diefendorff, James
2013
Perpustakaan Kuala Lumpur
ISBN 
9781848729490
Excerpt: 
Interpersonal relations.
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Cover image for The power of understanding people :  the key to strengthening relationships, increasing sales, and enhancing organizational performance
Mitchell, Dave Mitchell, Dave
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9781118726839
Excerpt: 
Interpersonal relations.
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Cover image for Corporate reputation :   brand and communication
Fill, Chris Roper, Stuart Fill, Chris Roper, Stuart
2012
Perpustakaan Kuala Lumpur
ISBN 
9780273727590
Excerpt: 
Customer relations.
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Cover image for Customers first : dominate your market by winning them over where it counts the most
Bueno, Bolivar J. Bueno, Bolivar J.
2012
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780071787871
Excerpt: 
Customer relations.
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Cover image for Uncommon service : how to win by putting customers at the core of your business
Frei, Frances Morriss, Anne Frei, Frances Morriss, Anne
2012
Perpustakaan Kuala Lumpur
ISBN 
9781422133316
Excerpt: 
Customer relations.
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