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Quality management for IT services : perspectives on business and process performance

Praeg, Claus-Peter, 1973- Spath, Dieter Praeg, Claus-Peter, 1973- Spath, Dieter

"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.

2010

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781616928896

Excerpt:

Quality management for IT services : perspectives on business and process performance / Praeg

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IT service management : a guide for ITIL V3 foundation exam candidates

Brewster, Ernest Brewster, Ernest

2010

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781906124199

Excerpt:

Information technology -- Quality control -- Standards -- Handbooks, manuals, etc.

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Strategic error-proofing : achieving success every time with smarter FMEAs

Casey, John J. Casey, John J.

2009

ISBN

9781420083675

Excerpt:

Quality control -- management

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Transformative quality : the emerging revolution in health care performence

Hagland, Mark Hagland, Mark

2009

ISBN

9781420084924

Excerpt:

Medical care -- United States -- Quality control

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Quality management in libraries

Dabas, K. C. Dabas, K. C.

2009 2008 2007 2006 2005

Perpustakaan Kuala Lumpur

ISBN

9788170005483

Excerpt:

Academic libraries -- India -- quality control

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Lean six sigma for the office

Martin, James W. Martin, James W.

2009

Perpustakaan Kuala Lumpur

ISBN

9781420068795

Excerpt:

Service industries -- quality control

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A guide to lean six sigma management skills

Gitlow, Howard S. Gitlow, Howard S.

2009

Perpustakaan Kuala Lumpur

ISBN

9781420084160

Excerpt:

Six sigma (Quality control standard)

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Optimizing factory performance : cost-effective ways to achieve significant and sustainable improvement

Ignizio, James P. Ignizio, James P.

2009

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780071632850

Excerpt:

Quality control.

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Sewn product quality : A management perspective

Kincade, Doris H. 1971- Kincade, Doris H. 1971-

2008

ISBN

9780131886476

Excerpt:

Sewn product quality : A management perspective/ Kincade, Doris H. 1971-

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Sewn product quality : a management perspective

Kincade, Doris H. 1971- Kincade, Doris H. 1971-

2008

ISBN

9780131886476

Excerpt:

Sewn product quality : a management perspective/ Kincade, Doris H. 1971-

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Quality management

Bedi, Kanishka. Bedi, Kanishka.

2008

ISBN

9780195677959

Excerpt:

Quality management / Bedi, Kanishka.

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Six sigma : Basic tools and technique

Summers, Donna C. S Summers, Donna C. S

2007

ISBN

9780131716803

Excerpt:

Six sigma (Quality control standard)

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