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000000000000PKLTEST
Doane, Darryl S. Sloat, Rose D. Doane, Darryl S. Sloat, Rose D.
2005
Perpustakaan Kuala Lumpur
ISBN
9780814472590
Excerpt:
The customer service activity book : 50 activities for inspiring exceptional service / Doane
Relevance:
0.7446
Zitello, Tammy Williams, Deborah Weber, Paul Zitello, Tammy Williams, Deborah
2004
Perpustakaan Kuala Lumpur
ISBN
9780130352095
Excerpt:
HP openview system administration handbook : network node manager, customer views, service
Relevance:
0.7446
Odgers, Pattie Odgers, Pattie
2004
Perpustakaan Kuala Lumpur, Cawangan Setiawangsa
ISBN
9780538726689
Excerpt:
The world of customer service Book - (CD - ROM) Odgers, Pattie
Relevance:
0.7447
Buchanan, Richard W. Buchanan, Richard W.
2003
ISBN
9789831364864
Excerpt:
The enemy within: Actions that self-destruct companies, customer service & jobs Buchanan, Richard W.
Relevance:
0.7447
Snow, Dennis Snow, Dennis
2003
ISBN
9781932021066
Excerpt:
Unleashing excellence : the complete guide to ultimate customer service / Snow, Dennis
Relevance:
0.7447
Eisner, Michael D. Eisner, Michael D.
2001
ISBN
9780786853076
Excerpt:
Be our guest : perfecting the art of customer service Eisner, Michael D.
Relevance:
0.7446
Hernon, Peter Whitman, John R. Hernon, Peter Whitman, John R.
2001
Perpustakaan Kuala Lumpur
ISBN
9780838907894
Excerpt:
Delivering satisfaction and service quality : a customer-based approach for libraries / Hernon
Relevance:
0.7446
Payne, Shelia Payne, Shelia
1999
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa
ISBN
9780717297405
Excerpt:
Delivering customers service : how to win a competitive edge through managing customer
Relevance:
0.7446
Johnson, Tom Jakeman, Mark Johnson, Tom Jakeman, Mark
1997
ISBN
9780273626336
Excerpt:
The customer challenge : the inside story of a remarkable transformation in customer service /
Relevance:
0.7446
Leppard, John Molyneux, Liz Leppard, John Molyneux, Liz
1994
ISBN
9780415097321
Excerpt:
Auditing your customer service : the foundation for success Leppard, John
Relevance:
0.7447
Zeithaml, Valarie A. Parasuraman, A. Berry, Leonard L. Zeithaml, Valarie A. Parasuraman, A.
1990
ISBN
9780029357019
Excerpt:
Delivering quality service : balancing customer perceptions and expectations Zeithaml, Valarie A.
Relevance:
0.7447
Katz, Bernard. Katz, Bernard.
1988 1987
ISBN
9780844231709
Excerpt:
How to turn customer service into customer sales / Katz, Bernard.
Relevance:
0.7446
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