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Cover image for When customers think we dont care : ending action that self-destruct companies, customers service and jobs
When customers think we dont care : ending action that self-destruct companies, customers service and jobs
Buchanan, Richard W. Buchanan, Richard W.
2002
Perpustakaan Kuala Lumpur
ISBN 
9780074709306
Excerpt: 
When customers think we dont care : ending action that self-destruct companies, customers service
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Cover image for Customer Chemistry : how to keep the customers you want-and say "Good-bye" to the ones you don't
Customer Chemistry : how to keep the customers you want-and say "Good-bye" to the ones you don't
Naylor, Mary Greco, Susan Naylor, Mary Greco, Susan
2002
Perpustakaan Kuala Lumpur
ISBN 
9780658001444
Excerpt: 
Customer Chemistry : how to keep the customers you want-and say "Good-bye" to the ones you don't
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Cover image for Total access
Total access
McKenna, Regis McKenna, Regis
2002
ISBN 
9781578512447
Excerpt: 
Consumer satisfaction
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Cover image for Built for use
Built for use
Donoghue, Karen Donoghue, Karen
2002
Perpustakaan Kuala Lumpur
ISBN 
9780071383042
Excerpt: 
Customer relations - Management
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Cover image for Built for use : driving profitability through the user experince
Built for use : driving profitability through the user experince
Donoghue, Karen Donoghue, Karen
2002
Perpustakaan Kuala Lumpur
ISBN 
9780071383042
Excerpt: 
Customer relations - Management
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Cover image for Customer satisfaction measurement for ISO 9000:2000
Customer satisfaction measurement for ISO 9000:2000
Hill, Nigel Self, Bill Roche, Greg Hill, Nigel Self, Bill
2002
ISBN 
9780750655132
Excerpt: 
Customer satisfaction measurement for ISO 9000:2000 Hill, Nigel
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Cover image for When customers think we don't care
When customers think we don't care
Buchanan, Richard W. Buchanan, Richard W.
2002
Perpustakaan Kuala Lumpur
ISBN 
9780074709306
Excerpt: 
When customers think we don't care Buchanan, Richard W.
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Cover image for Total access
Total access
McKenna, Regis McKenna, Regis
2002
ISBN 
9781578512447
Excerpt: 
Consumer satisfaction
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Cover image for 50 powerful ideas
50 powerful ideas
Timm, Paul R. Timm, Paul R.
2002
Perpustakaan Kuala Lumpur
ISBN 
9781564145994
Excerpt: 
Customer services - Management
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Cover image for Buiding great customer experiences
Buiding great customer experiences
Shaw, Colin Ivens, John Shaw, Colin Ivens, John
2002
ISBN 
9780333990131
Excerpt: 
Buiding great customer experiences Shaw, Colin
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Cover image for How to kiss and keep your customers and kick the competition
How to kiss and keep your customers and kick the competition
Malouf, Doug Malouf, Doug
2002
ISBN 
9781865089577
Excerpt: 
Customer satisfaction
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Cover image for Quality management in road maintenance towards total customer satisfaction in City Hall Kuala Lumpur , Malaysia
Quality management in road maintenance towards total customer satisfaction in City Hall Kuala Lumpur , Malaysia
Ahmad Khir Mohammad Ahmad Khir Mohammad
2002
Perpustakaan Kuala Lumpur
Excerpt: 
Quality management in road maintenance towards total customer satisfaction in City Hall Kuala
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