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Cover image for The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evagelists
The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evagelists
Hyken, Shep Hyken, Shep
2009
ISBN 
9780470404829
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The cult of the customer : create an amazing customer experience that turns satisfied customers
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Cover image for Selling luxury : connect with affluent customers, create unique experiences through impeccable service and close the sale
Selling luxury : connect with affluent customers, create unique experiences through impeccable service and close the sale
Lent, Robin Tour, Genevieve Lent, Robin Tour, Genevieve
2009
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780470457993
Excerpt: 
Customer sevices
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Cover image for The quality library : A guide to staff-driven improvement, better efficiency, and happier customers
The quality library : A guide to staff-driven improvement, better efficiency, and happier customers
Laughlin, Sara 1949- Wilson, Ray W. Laughlin, Sara 1949- Wilson, Ray W.
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur
ISBN 
9780838909522
Excerpt: 
Customer services -- United States
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Cover image for Do the right thing : How dedicated employees create loyal customerd and large profits
Do the right thing : How dedicated employees create loyal customerd and large profits
Parker, James F. (James Francis) 1947- Parker, James F. (James Francis) 1947-
2008
ISBN 
9780132343343
Excerpt: 
Customer services -- United States
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Cover image for What's the secrets?
What's the secrets?
Dijulius, John R. 1964- Dijulius, John R. 1964-
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9780470196120
Excerpt: 
Customer services
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Cover image for The Brandpromise : How Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
The Brandpromise : How Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
Knapp, Duane E. Knapp, Duane E.
2008
ISBN 
9780071494410
Excerpt: 
Customer services
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Cover image for Tip menawan hati pelanggan
Tip menawan hati pelanggan
Zainuddin Zakaria Ziadatul Hidayah Zakaria. Zainuddin Zakaria Ziadatul Hidayah Zakaria.
2008
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9789833586219
Excerpt: 
Customer services
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Cover image for Salesforce.com for dummies
Salesforce.com for dummies
Wong, Tom Kao, Liz Wong, Tom Kao, Liz
2008
ISBN 
9780470318126
Excerpt: 
Customer relations -- Management
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Cover image for The ownership quotient : Putting the service profit chain to work for unbeatable competitive advantage
The ownership quotient : Putting the service profit chain to work for unbeatable competitive advantage
Heskett, James L. Heskett, James L.
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9781422110232
Excerpt: 
Customer services
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Cover image for A complaint is a gift : Recovering customer loyalty when things go wrong
A complaint is a gift : Recovering customer loyalty when things go wrong
Barlow, Janelle, 1943- Molle Barlow, Janelle, 1943- Molle
2008
Perpustakaan Jabatan
ISBN 
9781576755822
Excerpt: 
Customer services
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Cover image for A complaint is a gift : Recovering customer loyalty when things go wrong
A complaint is a gift : Recovering customer loyalty when things go wrong
Barlow, Janelle, 1943- Molle Barlow, Janelle, 1943- Molle
2008
ISBN 
9781576755822
Excerpt: 
Customer services
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Cover image for A complaint is a gift : Recovering customer loyalty when things go wrong
A complaint is a gift : Recovering customer loyalty when things go wrong
Barlow, Janelle, 1943- Molle Barlow, Janelle, 1943- Molle
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9781576755822
Excerpt: 
Customer services
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