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Cover image for E-service
E-service
Zemke, Ron Connellan, Tom Zemke, Ron Connellan, Tom
2001
Perpustakaan Kuala Lumpur
ISBN 
9780814406069
Excerpt: 
E-service Zemke, Ron
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Cover image for Customer winback
Customer winback
Griffin, Jill Lowenstein, Michael W. Griffin, Jill Lowenstein, Michael W.
2001
Perpustakaan Kuala Lumpur
ISBN 
9780787946678
Excerpt: 
Customer services
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Cover image for Customers relationship management : creating competitive advantage through win-win ralationship strategies
Customers relationship management : creating competitive advantage through win-win ralationship strategies
Storhacla, Kaj Lehtinen, Jarmo R. Storhacla, Kaj Lehtinen, Jarmo R.
2001
ISBN 
9780071206785
Excerpt: 
Customers services
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Cover image for Batteries included! : creating legendary service
Batteries included! : creating legendary service
Barlow, Nigel May Barlow, Nigel May
2000
Perpustakaan Kuala Lumpur
ISBN 
9780712680639
Excerpt: 
Customer services
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Cover image for The process-centered enterprise: The Power of commitments
The process-centered enterprise: The Power of commitments
Pall, Gabriel R. Pall, Gabriel R.
2000
ISBN 
9781574442397
Excerpt: 
Customer service
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Cover image for Key customers: How to manage them profitably
Key customers: How to manage them profitably
McDonald, Malcolm Rogers, Beth Woodburn, Diana McDonald, Malcolm Rogers, Beth
2000
Perpustakaan Kuala Lumpur
ISBN 
9780750646154
Excerpt: 
Customer services
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Cover image for 1,001 ways to keep customers coming back
1,001 ways to keep customers coming back
Greiner, Donna Kinni, Theodore B, Greiner, Donna Kinni, Theodore B,
1999
ISBN 
9780761520290
Excerpt: 
Customer services
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Cover image for The experience economy
The experience economy
Pine II, B. Joseph Gilmore, James H Pine II, B. Joseph Gilmore, James H
1999
ISBN 
9780875848198
Excerpt: 
Customer services
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Cover image for Profitable customers
Profitable customers
Wilson, Charles Wilson, Charles
1999
ISBN 
9788175540958
Excerpt: 
Customer services
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Cover image for Knocks your socks off selling
Knocks your socks off selling
Gitomer, Jeffrey H. Zemke, Ron Gitomer, Jeffrey H. Zemke, Ron
1999
Perpustakaan Kuala Lumpur
ISBN 
9780814470305
Excerpt: 
Customer service
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Cover image for Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar
Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar
Tschohl, John Tschohl, John
1999
Perpustakaan Kuala Lumpur Perpustakaan Jabatan
ISBN 
9789837204034
Excerpt: 
Customer services
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Cover image for E-service : 24 ways to keep your customers when the competition is just a click away
E-service : 24 ways to keep your customers when the competition is just a click away
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E-service : 24 ways to keep your customers when the competition is just a click away
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