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Author

Barlow, Janelle, 1943-

(9)

Persatuan Pengguna Pulau Pinang

(7)

(6)

Adobe Acrobat 10.1.16

(5)

(5)

Bailey, Maria T.

(5)

(5)

Moller, Claus 1942-

(5)

Verklin, David.

(5)

(4)

Higham, William.

(4)

(4)

(4)

Schiffer, Robert

(4)

Shove, Elizabeth

(4)

Wan Nurheriza Ab. Halim

(4)

(4)

Baskin , Jonathan Salem

(3)

Bosshart, David.

(3)

Buchanan, Richard W.

(3)

Cochran, Sherman

(3)

Goebert, Bonnie

(3)

(3)

(3)

Mahani Abu Bakar

(3)

(3)

(3)

Ulman, Bonnie W.

(3)

Vitale, Joe 1953-

(3)

Zanetti, Daniel.

(3)

Aaronson, Kathy

(2)

Azlina Ahmad, 1961- author

(2)

(2)

(2)

(2)

(2)

Capparell, Stephanie

(2)

Cutting, Donna 1966-

(2)

Danziger, Pamela N.

(2)

Donoghue, Karen

(2)

Ettenberg, Elliott

(2)

Fleming, John H.

(2)

Frings, Gini Stephens

(2)

Gilmore, James H 1959-

(2)

(2)

Goleman, Daniel

(2)

Hammer, Michael

(2)

(2)

(2)

(2)

Johnson, Eric 1978-

(2)

Johnson, Lisa, 1967-

(2)

(2)

(2)

(2)

(2)

Lindstrom, Martin

(2)

(2)

Muhamad Ridzuan Amin

(2)

Nurul Ain Amirnur Rashid

(2)

(2)

(2)

Pine, B. Joseph 1962-

(2)

Rapaille, Clotaire

(2)

Raymond, Martin

(2)

Ridzuan Amin, author.

(2)

Rosenthal, Herma M.

(2)

S M Mohamed Idris

(2)

Silverstein, Michael J.

(2)

Solomon, Michael

(2)

(2)

(2)

Sudman, Seymour

(2)

Sulaiman Zakaria.

(2)

Sunstein, Cass R.

(2)

Thaler, Richard H., 1945-

(2)

Tour, Genevieve

(2)

Underhill, Paco

(2)

Weston, Liz Pulliam

(2)

Whitman, John R.

(2)

Zaltman, Gerald

(2)

Abellán, Miquel, author

(1)

Abrahams, Clark R. 1951-

(1)

(1)

Adams, Paul, MSc

(1)

(1)

(1)

Ahmad Marzuki Ismail

(1)

Ahmad Marzuki Ismail 1963-

(1)

Alderman, Jerry D.

(1)

(1)

(1)

Ang, Swee Hoon,

(1)

Awaludin Ab. Rahman, 1959-

(1)

(1)

(1)

(1)

(1)

Barletta, Martha

(1)

Barrett, Melyssa

(1)

Behrer, Mattias

(1)

Benartzi, Shlomo

(1)

Benjamin, Darryl

(1)

(1)

Bergh, Joeri Van den

(1)

Bethencourt, Pino

(1)

Bijapurkar, Rama

(1)

Blackshaw, Pete

(1)

Bongiorni, Sara, 1964-

(1)

Bongiorni, Sara.

(1)

Bostrom, Magnus

(1)

(1)

Breecher, Maury M.

(1)

Brennan, Bridget.

(1)

Britton, Terry A.

(1)

Brower, Michael, 1960-

(1)

Brown, Lyn Mikel, 1956-

(1)

(1)

(1)

Buckingham, Richard

(1)

(1)

Buhalis, Dimitrios

(1)

(1)

(1)

(1)

(1)

Catena, Marco, 1977-

(1)

(1)

Close, angeline g.

(1)

Cohen, Marshall

(1)

Cole, Robert, 1951-

(1)

(1)

(1)

Consumer Association of Penang

(1)

Consumers Association of Penang

(1)

(1)

(1)

Crocker, Robert

(1)

Cronenberg, David, 1943-

(1)

(1)

Daniel L. Jensen

(1)

Davenport, Anthony

(1)

(1)

Dawn Burton 1961-

(1)

(1)

De Bonis, J. Nicholas

(1)

De Grazia, Victoria

(1)

Degen, Helmut, 1964-

(1)

Denham, Jennifer

(1)

(1)

Diamond, Stephanie

(1)

Dijulius, John R. 1964-

(1)

(1)

Dooley, Roger, 1952-

(1)

(1)

Dubois, Bernard

(1)

Dushinski, Kim, 1966-

(1)

Einspruch, Andrew

(1)

Eisenberg, Lee, 1946-

(1)

Elsasser,Virginia Hencken; Sharp,Julia Ridgway

(1)

(1)

Eyal, Nir Morechay

(1)

Farrell, Winslow

(1)

(1)

(1)

Federation of Malaysian Consumers Associations (FOMCA)

(1)

Finney, Michael, 1956-

(1)

(1)

Fiske, Susan T.

(1)

(1)

Forum Air Malaysia

(1)

Fowler, Deborah C.

(1)

Foxall , Gordon

(1)

Frank, Robert H.

(1)

(1)

Gabriel, yannis, d1952-

(1)

(1)

(1)

Gallo, Carmine.

(1)

Gardner, Andrea

(1)

Garton, Christie

(1)

Geoffrey P. E. Clarkson

(1)

Gitomer, Jeffrey H.

(1)

(1)

(1)

(1)

(1)

Gresham, Stephen D.

(1)

(1)

Gunter, Barrie, author.

(1)

Gunther, Robert

(1)

Gustafsson, Anders, 1964-

(1)

(1)

Harding, Christopher

(1)

Harrison, Doug, 1965-

(1)

Hausman, Daniel M., 1947-

(1)

Hawkins, Neal Quester

(1)

Hayes, Bob E., 1963-

(1)

Hayward, Keith J

(1)

(1)

Format

(464)

(18)

(5)

Language

(301)

(47)

Media Type

(18)

Library

Perpustakaan Internet Bergerak

Perpustakaan Jabatan

Perpustakaan Kuala Lumpur

Perpustakaan Kuala Lumpur (Kanak-Kanak)

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak

Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak

Perpustakaan Kuala Lumpur, Cawangan Gombak Setia

Perpustakaan Kuala Lumpur, Cawangan Jelatek

Perpustakaan Kuala Lumpur, Cawangan Muhibbah

Perpustakaan Kuala Lumpur, Cawangan Setiawangsa

Perpustakaan Kuala Lumpur, Cawangan Sri Pantai

Perpustakaan Kuala Lumpur, Cawangan Sri Sabah

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

Perpustakaan Lembah Pantai

Perpustakaan Medan Idaman

Pustaka KL @ Keramat

Pustaka KL @ PPR Pinggiran Bukit Jalil

Shelf Location

Being acquired by the library

Management and Economic

Publication Date

-

(50)

(43)

(37)

(36)

(35)

(33)

(30)

(25)

(23)

(21)

(20)

(18)

(17)

(14)

(12)

(12)

(12)

(9)

(6)

(5)

(5)

(4)

(3)

(3)

(3)

(2)

(2)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

Subject

Consumer behavior

(64)

Consumer satisfaction

(55)

(30)

Customer relations

(28)

Customer services

(27)

Consumers' preferences

(21)

Consumer education

(19)

Consumer behavior.

(18)

Consumer complaints

(16)

Consumer credit

(12)

Finance, Personal

(12)

Customer relations.

(11)

Branding (Marketing)

(10)

Consumer education -- juvenile literature

(10)

Management and Business Studies

(10)

Consumer satisfaction.

(9)

(9)

Consumption (Economics)

(8)

Consumer education.

(7)

Customer services -- Management

(7)

Decision-making

(7)

(7)

Consumer behaviour

(6)

Consumers -- Psychology

(6)

Customer loyalty

(6)

(6)

Economics -- Psychological aspects.

(6)

Government publications -- Malaysia

(6)

Motivation research (Marketing)

(6)

(6)

Success in business

(6)

Consumers -- Attitudes

(5)

Customer services.

(5)

Marketing - Research

(5)

Services industries -- Customer services

(5)

Services industries -- Management

(5)

Advertising -- Psychological aspects

(4)

(4)

(4)

Consumer behavior -- Forecasting

(4)

Consumer credit - United States

(4)

Consumer education -- Juvenile literature

(4)

Consumer protection

(4)

Consumption (Economic) -- Social aspects

(4)

Customer relations -- Management

(4)

Finance, Personal.

(4)

Food -- Toxicology

(4)

(4)

(4)

House furnishings industry and trade

(4)

Household supplies

(4)

Internet marketing.

(4)

Marketing -- United States

(4)

Material culture

(4)

Organizational change

(4)

Relationship marketing

(4)

Sales forecasting

(4)

(4)

Women consumers -- United States

(4)

Borton, Bruce, 1886-1967

(3)

Brand name products -- Marketing

(3)

Business enterprises -- Computer network resources

(3)

Consumer behavior -- History. -- China

(3)

Consumer behavior -- Southeast Asia -- History.

(3)

Consumers -- India

(3)

(3)

(3)

Customer loyalty.

(3)

Customer relations - Management

(3)

Customer services - Management

(3)

DBKL - Bukit Bintang | Halangan lalu lintas

(3)

(3)

Information behavior

(3)

Internet searching

(3)

Learning curve (Industrial engineering)

(3)

Malaysia -- Social conditions -- Juvenile literature

(3)

Marketing - Management

(3)

New Age consumers -- United States

(3)

Organizational effectiveness

(3)

Popular culture -- China -- History.

(3)

Popular culture -- Southeast Asia -- History.

(3)

Product management

(3)

(3)

Social perception

(3)

Social responsibility of business

(3)

Strategic planning.

(3)

Succes in business

(3)

Women consumers

(3)

Young adult consumers

(3)

mothers -- United States

(3)

-- Marketing- Unitedc States

(2)

(2)

Advertising -- United States

(2)

Affluent consumers

(2)

African American consumers -- United States -- History

(2)

African American executives -- United States -- History

(2)

Boycotts -- United States -- Case studies

(2)

Brand name products

(2)

Budgets, personal

(2)

Cola drinks -- United States -- Marketing -- History

(2)

Computer software.

(2)

Consumer attitudes

(2)

Consumer behavior - United States

(2)

Consumer behavior -- -- Juvenile literature.

(2)

Consumer behavior -- China

(2)

Consumer behavior -- Psychological Aspects

(2)

Consumer behavior-Psychological Aspects

(2)

Consumer credit -- United States.

(2)

Consumer education -- Juvenile literature.

(2)

Consumer education -- Malaysia

(2)

Consumer education - Juvenile literature

(2)

Consumer education -- -- Juvenile literature.

(2)

Consumer profiling.

(2)

Consumer protection -- Citizen participation

(2)

Consumer protection -- Law and legislation -- Malaysia

(2)

Consumer protection Law and legislation Malaysia

(2)

Consumers -- Psychology

(2)

Consumers - Psychology

(2)

Consumers -- Research

(2)

Consumers -- United States -- Attitudes

(2)

Consumers' preferences.

(2)

Consumption (Economics) -- Psychological aspects

(2)

Consumption (Economics) -- Social aspects.

(2)

Consumption (Economics) -- Social aspects

(2)

Customer relations management

(2)

Customer service

(2)

Customer sevices

(2)

DBKL - Kuala Lumpur Rendah Karbon

(2)

Debt -- United States

(2)

Decision making.

(2)

(2)

Electronic commerce.

(2)

Electronic data processing personnel -- Certification

(2)

Exports -- China

(2)

(2)

Financial management -- Juvenile literature

(2)

Financial security

(2)

Food -- Religious aspects -- Islam

(2)

Food additives -- Health aspects

(2)

Food contamination

(2)

Generation X -- Attitudes

(2)

Generation Y -- Attitudes

(2)

Government publications -- Malaysia

(2)

Home economics -- Accounting.

(2)

Internet marketing

(2)

(2)

Luxuries -- China -- marketing

(2)

Luxury goods industry

(2)

Marketing -- Psychological aspects

(2)

Marketing - United States

(2)

Marketing research.

(2)

Microsoft Windows ( Computer Life)

(2)

Microsoft software -- examinations -- study guide

(2)

(2)

Organizational change.

(2)

PepsiCo, inc. -- Employees -- Recruiting -- History

(2)

Privacy, Right of - United States

(2)

Processed foods -- Toxicology

(2)

Product management.

(2)

Reengineering (Management)

(2)

Reference services (libraries) -- United States -- Management.

(2)

Relationship marketing.

(2)

Sale management

(2)

(2)

(2)

Social responsibility of business.

(2)

Strategic planning

(2)

Target marketing

(2)

Target marketing.

(2)

(2)

Trans fatty acids -- Health aspects

(2)

Women onsumers- United States

(2)

fashion merchandising

(2)

mothers- united states

(2)

Acquisitiveness -- Moral and ethical aspects

(1)

Advertising -- Psychological aspects -- History

(1)

Advertising -- Social aspects -- History

(1)

Advertising - Research

(1)

Advertising -- Brand name products

(1)

(1)

Aesthetics -- Psychological aspects.

(1)

Affluent consumers - Psychology

(1)

Affluent consumers -- China

(1)

Affluent consumers -- India

(1)

Affluent consumers -- finance, personal

(1)

Affluent consumers attitudes

(1)

Affluent consumers.

(1)

Africa -- Commerce

(1)

Africa -- Economic conditionn

(1)

(1)

(1)

Airlines -- Customer services.

(1)

Airlines -- Rates.

(1)

Analysis of variance

(1)

Animal food -- Religious aspects -- Islam

(1)

Anti-globalization movement

(1)

Architecture and society.

(1)

Attitude (Psychology)

(1)

Automobile industry and trade

(1)

Automobile industry and trade -- United States

(1)

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Cover image for Making meaning : how successful businesses deliver meaningful customer experiences

Making meaning : how successful businesses deliver meaningful customer experiences

Diller, Steve Shedroff, Nathan Rhea, Darrel Diller, Steve Shedroff, Nathan

2006

ISBN

9780321374097

Excerpt:

Consumer satisfaction

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0.0000

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Cover image for The ultimate question : driving good profits and true growth

The ultimate question : driving good profits and true growth

Reichheld, Fried Reichheld, Fried

2006

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781591397830

Excerpt:

Consumer satisfaction

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Cover image for The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition

The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition

Ranadive, Vivek. Ranadive, Vivek.

2006

ISBN

9780071450140

Excerpt:

Consumer satisfaction

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Sell the brand first : how to sell your brand and create lasting customer loyalty

Stiff, Dan. Stiff, Dan.

2006

ISBN

9780071470421

Excerpt:

Consumer satisfaction

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Sell the brand first : how to sell your brand and create lasting customer loyalty

Stiff, Dan. Stiff, Dan.

2006

ISBN

9780071470421

Excerpt:

Consumer satisfaction

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0.0000

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Cover image for Cheap : the real cost of the global trend for bargains, discounts & customer choice

Cheap : the real cost of the global trend for bargains, discounts & customer choice

Bosshart, David. Bosshart, David.

2006

Perpustakaan Kuala Lumpur, Cawangan Setiawangsa

ISBN

9780749445348

Excerpt:

Consumers' preferences

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Cover image for Amaze your customer! : creative tips on winning and keeping your customers

Amaze your customer! : creative tips on winning and keeping your customers

Zanetti, Daniel. Zanetti, Daniel.

2006

Perpustakaan Kuala Lumpur, Cawangan Setiawangsa

ISBN

9780749445577

Excerpt:

Consumer satisfaction

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0.0000

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Cover image for Cheap : the real cost of the global trend for bargains, discounts & customer choice

Cheap : the real cost of the global trend for bargains, discounts & customer choice

Bosshart, David. Bosshart, David.

2006

ISBN

9780749445348

Excerpt:

Consumers' preferences

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Cover image for Amaze your customer! : creative tips on winning and keeping your customers

Amaze your customer! : creative tips on winning and keeping your customers

Zanetti, Daniel. Zanetti, Daniel.

2006

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9780749445577

Excerpt:

Consumer satisfaction

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Cover image for The culture code : an ingenious way to understand why people around the world buy and live as they do

The culture code : an ingenious way to understand why people around the world buy and live as they do

Rapaille, Clotaire Rapaille, Clotaire

2006

ISBN

9780767920568

Excerpt:

Consumer behavior -- Psychological Aspects

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Cover image for The culture code : an ingenious way to understand why people around the world live and buy as they do

The culture code : an ingenious way to understand why people around the world live and buy as they do

Rapaille Clotaire Rapaille Clotaire

2006

ISBN

9780767920575

Excerpt:

Consumer behaviour -- Psychological aspects

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Cover image for Services excellent at novell

Services excellent at novell

2006

ISBN

9789077256114

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Consumer relation

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