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Cover image for The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer service
The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer service
Rickenbacher, Colleen A. Scannell, Edward E. Rickenbacher, Colleen A. Scannell, Edward E.
2010
ISBN 
9780071745093
Excerpt: 
, boosting problem-solving skills and improving customer service / Rickenbacher, Colleen A.
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Cover image for How companies win : profiting from demand-driven business models no matter what business you're in
How companies win : profiting from demand-driven business models no matter what business you're in
Kash, Rick Calhoun, David Kash, Rick Calhoun, David
2010
Perpustakaan Kuala Lumpur
ISBN 
9780062000453
Excerpt: 
Customer service -- Management
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Cover image for Winning with customers: a playbook for B2B
Winning with customers: a playbook for B2B
Pigues, D. Keith Alderman, Jerry D. Pigues, D. Keith Alderman, Jerry D.
2010
Perpustakaan Kuala Lumpur
ISBN 
9780470547991
Excerpt: 
Customer services -- Management
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Cover image for Empowered : unleash your employees, energize your customers, transform your business
Empowered : unleash your employees, energize your customers, transform your business
Bernoff, Josh. Schadler, Ted. Bernoff, Josh. Schadler, Ted.
2010
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781422155639
Excerpt: 
Customer services -- Technological innovations
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Cover image for Delivering satisfaction and service quality : a customer-based approach for libraries
Delivering satisfaction and service quality : a customer-based approach for libraries
Hernon, Peter Whitman, John R. Hernon, Peter Whitman, John R.
2009
Perpustakaan Kuala Lumpur
ISBN 
9788184082425
Excerpt: 
Delivering satisfaction and service quality : a customer-based approach for libraries / Hernon
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Cover image for The quality library : a guide to staff-driven improvement, better efficiency and happier customers
The quality library : a guide to staff-driven improvement, better efficiency and happier customers
Laughlin, Sara Wilson , Ray W. Laughlin, Sara Wilson , Ray W.
2009
Perpustakaan Kuala Lumpur
ISBN 
9788184082463
Excerpt: 
Customer services -- United States
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Cover image for The quality library : A guide to staff-driven improvement, better efficiency, and happier customers
The quality library : A guide to staff-driven improvement, better efficiency, and happier customers
Laughlin, Sara 1949- Wilson, Ray W. Laughlin, Sara 1949- Wilson, Ray W.
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur
ISBN 
9780838909522
Excerpt: 
Customer services -- United States
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Cover image for The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe Price, Bill David Jaffe
2008
Perpustakaan Kuala Lumpur
ISBN 
9780470189085
Excerpt: 
The best service is no service : how to liberate your customers from customer service, keep them
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Cover image for The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe Price, Bill David Jaffe
2008
ISBN 
9780470189085
Excerpt: 
The best service is no service : How to liberate your customers from customer service, keep them
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Cover image for Do the right thing : How dedicated employees create loyal customerd and large profits
Do the right thing : How dedicated employees create loyal customerd and large profits
Parker, James F. (James Francis) 1947- Parker, James F. (James Francis) 1947-
2008
ISBN 
9780132343343
Excerpt: 
Customer services -- United States
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Cover image for Building a customer service culture : the seven service elements of customer success
Building a customer service culture : the seven service elements of customer success
Matinez, Mario. 1967- Matinez, Mario. 1967-
2008
ISBN 
9781593119362
Excerpt: 
Building a customer service culture : the seven service elements of customer success / Matinez
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Cover image for The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe Price, Bill David Jaffe
2008
ISBN 
9780470189085
Excerpt: 
The best service is no service : how to liberate your customers from customer service, keep them
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